- Top Results
Question
Why there is no VideoView+ License Available for activation on cameras in Remote Portal?
Answer
If, for example, you bought 1-year and 3-years VideoView+ licenses and you added them into Remote Portal, but you cannot see them in the “Add services – Activate Services” menu, please check whether you still have few days or weeks of trial validity from the free 1 month license activated on your cameras.
Please note that if licenses have been added to the Remote Portal account, they will be activated automatically after the free licenses expire, if the Auto-renew option was set for them.
The Remote Portal will assign the license with the shortest validity period (1 year) for the camera whose license expires first.
But this also means that if you want to assign e.g. a 5 years license, you first need to remove all other licenses with shorter duration (1yr, 3yrs, demo licenses, or any license with remaining duration shorter than the 5yrs license) from the licensing pool. Then you can assign the licenses being sure that the 5yrs licenses are taken. Once all 5 years licenses are assigned to cameras, you can put the other licenses back to the pool.
