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Possible causes and solution(s)   Related Products Bosch Recording Station Appliance (BRS)   Causes   Just installing Microsoft Security Patches on a BRS Appliance will cause a BSOD after reboot.   Solution   The following steps are necessary: Download and extract Superbmc driver (3186.zip) Copy Superbmc.sys to C:/Windows/System32/drivers (Replace the existing file) Restart BRS system Install Microsoft Security Patch   windows6.1-kb4012212-x86_6bb04d3971bb58ae4bac44219e7169812914df3f.msu Restart BRS system   Notes If the customer has already done the Microsoft Security Patches and got the BSOD (Blue Screen of Death) after reboot, what is the best way to remedy the situation?  There are two different ways to fix the BSOD on a BRS Appliance:  Recovery from DOM Boot Windows in "Safe mode" (F8) and revert updates.   The above mentioned security update MS17-010 is also suggested to prevent other malware attacks, such as the Petya Ransomware. https://blogs.technet.microsoft.com/mmpc/2017/06/27/new-ransomware-old-techniques-petya-adds-worm-ca...   ... View more

Question   Can the DIVAR network or hybrid UHD monitor setting cause black screen when UHD not supported?   Answer   Not all monitors support UHD, resulting in black screen. The local user interface does not have a recovery mechanism. However, having network access, the value can be adapted by the web browser interface: settings -> display -> resolution Choose a value supported by the connected monitor. ... View more

 Related Products   All NetApp E-Series Systems (E.g. E2700 and E2600) Issue The internal chip vendor for the NetApp host card (HIC) responsible for the CH3 / CH4 host ports has a predefined set of MAC addresses for every port on the host card. These are set to allow multiple protocols support. The normal behaviour is to have FCoE/ethernet/iSCSI MAC addresses all uniquely defined on the same port. Solution If you must quickly identify what MAC addresses would be visible by some security applications, you can determine a list using a label on the controller host card. Locate the controller HW and write down the MAC address from the label on the host card (white sticker).   Based on the example label we refer here, you can see the MAC, 00:A0:98:5C:1C:B8 x6.    'x6' is indicating that the MAC address pool for this card is 6 sequential addresses long.   The NetApp HIC would require the following MAC addresses be allowed in aggressive port security implementations. 00:A0:98:5C:1C:B8 00:A0:98:5C:1C:B9 00:A0:98:5C:1C:BA 00:A0:98:5C:1C:BB 00:A0:98:5C:1C:BC 00:A0:98:5C:1C:BD  If the label is missing or further evidence is required, there is a shell command that can output the MAC address pool list.  Please note that shell commands are sensitive and should only be completed by NetApp to avoid any chance of error and impact.   1.  Connect to shell of controller 2.  Execute chall 0 and document what host channel relates to the port of interest.  In my example, we are using channel 4 and 5 to show the full list of the card. -> chall 0   chAll (Tick 0304974794) ==> 04/11/17-12:24:26 (GMT)   2701-A 08.25.08.00 .....Channels.....:...........Target...........:............Initiator..........:              Link :ITN :..........IOs..........:ITN :............IOs...........:.........Busy.........Idle.   Ch H/D STP Down :cnt : Open  Completed  Errs :cnt : Qd  Open  Completed  Errs:           Ms           Ms ---- --- --- ---- :--- :----- ---------- ----- :--- :--- ----- ---------- -----: ------------ -------------   0 Drv SAS    0 :  1 :    0      41267     0 : 14 :  0     0     112236     0:        16536     61258555    1 Drv SAS    0 :  1 :    0      41150     0 : 14 :  0     0     104671     6:        12267     61262825 -< 2 Hst SAS    0 :  0 :    0          0     0 :  0 :  0     0          0     0:            0     61275093 -< 3 Hst SAS    0 :  0 :    0          0     0 :  0 :  0     0          0     0:            0     61275093 -< 4 Hst FCP    0 :  0 :    0          0     0 :  0 :  0     0          0     0:            0     61275093 -< 5 Hst FCP    0 :  0 :    0          0     0 :  0 :  0     0          0     0:            0     61275093    6 Drv USB    0 :  0 :    0          0     0 :  2 :  0     0          0     0:            0     61275094 value = 1 = 0x1   3.  Using channel from step #2, execute qlSetMacAddresses # to output MAC addresses to shell.  The highlighted portion of the output below correlates to the last octet of the MAC addresses in the list we manually created above. -> qlSetMacAddresses 4 address into qlSetMacAddresses:0 NOTE: memory values are displayed in hexadecimal. 0x0c697700:                          b8 1c 5c 98 a0 00 00 00  *         .\.....* 0x0c697710:  b9 1c 5c 98 a0 00 00 00 ba 1c 5c 98 a0 00 00 00  *..\.......\.....* 0x0c697720:  bb 1c 5c 98 a0 00 00 00 bc 1c 5c 98 a0 00 00 00  *..\.......\.....* 0x0c697730:  bd 1c 5c 98 a0 00 00 00                          *..\.............* value = 0 = 0x0 -> 04/11/17-12:29:41 (tShellRem208398600): WARN:  Mac Address of less that 0xFFFFFFFF rejected 04/11/17-12:29:41 (tShellRem208398600): WARN:  QLogic command failed   -> qlSetMacAddresses 5 address into qlSetMacAddresses:0 NOTE: memory values are displayed in hexadecimal. 0x0c690500:  b8 1c 5c 98 a0 00 00 00 b9 1c 5c 98 a0 00 00 00  *..\.......\.....* 0x0c690510:  ba 1c 5c 98 a0 00 00 00 bb 1c 5c 98 a0 00 00 00  *..\.......\.....* 0x0c690520:  bc 1c 5c 98 a0 00 00 00 bd 1c 5c 98 a0 00 00 00  *..\.......\.....* value = 0 = 0x0 -> 04/11/17-12:31:06 (tShellRem208398600): WARN:  Mac Address of less that 0xFFFFFFFF rejected 04/11/17-12:31:06 (tShellRem208398600): WARN:  QLogic command failed  4.  Repeat this process for every port (channel) connected on each controller. ... View more

Related Products Divar IP 7000 R2    Overview  Memory leak on a Divar IP 7000 R2 triggered by Catalyst Control Center.   Issue Under some circumstances the software Catalyst Control Center (ccc.exe) occupies 100% of the virtual memory on a Windows Server 2012 system. Loglines from Windows event log showing the memory issue: Warning 15.09.2017 02-30-37 Microsoft-Windows-Resource-Exhaustion-Detector (3) NT AUTHORITY\SYSTEM mydivar ->Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: CCC.exe (10744) Solution There are two different ways to solve the issue: 1. delete ccc manually from the registry and restart the Divar IP 7000 R2.  OR:  2. Update your Divar IP with upcoming BVMS Appliance version 8.0.x Notes Issue is fixed inside upcoming BVMS Appliance version 8.0.x ... View more

Related Products Divar IP 3000 & Divar IP 7000 Issue You do an export in BVMS on a Divar IP 3000 or Divar IP 7000. The file names of the attached files contain Japanese characters. You decompress the .zip file by using the Windows (zipped) Folders feature on a computer that is running Windows 7 or Windows Server 2008 R2. In this scenario, the Japanese characters in the file names of the decompressed files are displayed as garbled text.    Solution Install Microsoft Hotfix KB: 2704299. Detailed information and the hotfix, you will find here:  https://support.microsoft.com/en-us/kb/2704299     Notes Issue will NOT occur with Divar IP 7000 R2 ... View more