In some cases the log file from the Dicentis Server become too big and it has to be cleared to reduce the size from time to time. The normal size is between 10MB and 50MB depending on the operation time but it should normally not grow over 100MB. If it does exceed, is most likely a fatal error within the DICENTIS system which produce a lot of logging each minute.
It could be possible that the driver of the Network Card (3rd party Server) to become intermittent and the log file to grow to 300MB. In the next steps we will show you how to clear the logging.
DICENTIS installation log files are needed for further analysis for Technical support team if the software update failed or later some errors occurred.
Below it is explained how you can extract DICENTIS installation log files.
Network Docent scans and visualizes the network environment and is giving simple insight into all devices and cable connections of a network based system. This Software can help you to identify network errors and find quick solutions to fix them. You even can extract an Network snapshot which is an important log file for the Technical Support.
If you want to get a reliable and safe working discussion system please keep both Windows and DICENTIS up dated!
You need to enable "update your Windows and other Microsoft products" under Advanced setting to get all necessary updates.
After upgrading to DICENTIS Conference system 3.60, TLS1.0 is disabled for security reasons, and TLS1.2 is enabled. Since the Multimedia device does not support TLS1.2, it does not show logo and participant images anymore.
To send or receive a multicast Dante stream for example from different languages it will require some DCNM-LDANTE licenses but if you only need it for import and export audio signals the DCNM-LSYS includes already one channel (floor).
The DICENTIS cannot handle more than one enabled NIC at the same time and this could lead that it choose the wrong NIC and interrupts the system.
This will be specially important if you use your own Server. To solve this problem it is necessary to precisely define the DICENTIS NIC.
These next few steps will show you how to do that.
If you are facing unknown problems with your DICENTIS wired system and you need advice from the technical support on that we will ask for log files and other information to start our analysis.
For that reason this little program was created to make the extraction of all needed log files, system settings and other data more easily to extract. In future it is planed to integrate this in our software.
