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    Critical Communications: Dispatch

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    ‎04-08-2020 08:08 PM
    Question   How can I reset the ADHB-4 if I can't access it from the web page?   Answer From the front panel of the ADHB-4 press "System Tools", when you see the system info screen press the gray buttons in one of the following orders: To reset only the password the code is 1131213 To reset the unit to factory the code is 3112312 Button 1 is the far left with 4 being the far right, when you have entered the correct sequence the display will ask if you want to reset defaults, enter "Yes"     © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:02 PM
    Question Where can I download the latest version of software/firmware and manuals for Telex Dispatch products?   Answer Software, firmware and manual downloads are only available to authorized users at http://www.telex.com/us/dispatch/downloads/s               © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:06 PM
    Question How do I reload the ADHB-4 device drivers? What do I do when I see an exclamation point on the ADHB-4 in the device manager?   Answer This document was written for ones that have knowledge of pc's and how to use them. If you feel uncomfortable performing any of these tasks please call us at 1-800-898-6723 or your local I.T. Professional. To reinstall the driver you will need to have at least C-Soft version 5.400 installed on your pc. 1. Unplug the ADHB-4 USB cable. 2. Go into the device manager and uninstall the ADHB-4 driver. (listed under Universal Serial Bus Controllers) 3. Restart the pc. 4. Go back into the Device manager and see if the ADHB-4 driver is present. If not then continue. 5. Plug the ADHB-4 USB Cable back into the PC. 6. The PC should have seen the ADHB-4 and installed it. If there is an exclamation point that popped up then please continue. 7. Right click on the ADHB-4 with the exclamation point. 8. Click on Update Drivers. 9. Click on Browse. 10. Navigate to C:\Program Files\Telex Communications\C-Soft\usb_drivers\Winusb_vista-7\ 11. Click on Next 12. Now the pc should have found the driver. The ADHB-4 should now be reinstalled and the ADHB-4 should be working properly. If you have questions feel free to contact us at 800-898-6723 or email us at telexdispatchtechsupport@us.bosch.com     © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:34 PM
    Question How do I reload the ADHB-4 device drivers? What do I do when I see an exclamation point on the ADHB-4 in the device manager?   Answer This document was written for ones that have knowledge of PC's and how to use them. If you feel uncomfortable performing any of these tasks please call us at 1-800-898-6723 or your local I.T. Professional. To reinstall the driver you will need to have at least C-Soft version 5.400 installed on your PC. 1. Unplug the ADHB-4 USB cable. 2. Go into the Device Manager and uninstall the ADHB-4 driver (listed under Universal Serial Bus Controllers) 3. Restart the PC. 4. Go back into the Device Manager and see if the ADHB-4 driver is present. If not then continue. 5. Plug the ADHB-4 USB cable back into the PC. 6. The PC should have seen the ADHB-4 and installed it. If there is an exclamation point that popped up then please continue. 7. Right click on the ADHB-4 with the exclamation point. 8. Click on Update Drivers. 9. Click on Browse. 10. Navigate to C:\Program Files\Telex Communications\C-Soft\usb_drivers\Winusb_vista-7\ 11. Click on Next 12. Now the PC should have found the driver. The ADHB-4 should now be reinstalled and the ADHB-4 should be working properly. If you have questions feel free to contact us at 800-898-6723 or email us at telexdispatchtechsupport@us.bosch.com             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:38 PM
    Question How can I reset the ADHB-4 if I can't access it from the web page?   Answer From the front panel of the ADHB-4 press "System Tools", when you see the system info screen press the gray buttons in one of the following orders: To reset only the password the code is 1131213 To reset the unit to factory the code is 3112312 Button 1 is the far left with 4 being the far right, when you have entered the correct sequence the display will ask if you want to reset defaults, enter "Yes"           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:21 PM
    Question What are the part numbers for replacement power supplies?   Answer The listed inline power supplies will require an additional power cord, order one for each unit if needed. Part Number F.01U.117.972, Power Cord US 115V For the following products order this power supply: Part Number F.01U.110.313, Power Supply, 12 VDC, 1.25 A 90-260vac C-2000 Series C-2002 Series C-1610 Series C-1616 Series IP-2002 HB-3 and 3+ Series ADHB-4 Note: The above 2 part numbers are listed on the Dispatch Price List and available using the normal Customer Order Desk at: Phone: 877-863-4168 Email: buv.orders@us.bosch.com For the following products order this replacement power supply from After Sales Service: Part Number F.01U.153.075, Power Supply, 12 VDC, 72W Desktop 90-260vac C-6200 Series IP-1616 Please contact our Parts and Repair department for pricing and availability at: Bosch Security Systems After Sales Services (ST-ASA/SRA1-AM) 8601 Cornhusker Hwy Lincoln, NE 68507 Tel: +1 800 553-5992 Fax: +1 800 366-1329 Web: www.boschsecurity.com Email: repair.lincoln@us.bosch.com           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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