Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    BVMS Operator Client: live view and/or playback display issues - Ticket Requirements

    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.

    Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.

    Not following the guideline will impact the processing time of the ticket.

    Related Products:
    BVMS Operator Client

    Overview:

    This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.

     

    General Information

     

     

    Symptom specific Information

     

    Problem Description

     

    • Is the issue camera type / FW dependent?
    • Are all the devices in the system affected?
    • Is the issue existent for all BVMS Operator Clients in the system?
    • Is the issue existent for hardware decoders, for camera Web Interface or other display Clients?
    • Is the recording, the playback or are both affected?

     

    Logging Information

     

    • BVMS ConfigCollector logs keeping the following conditions:
      • From the machine that shows the issue
    • VSDK logging – please follow the steps from the article:
      • Screenshot of the Dashboard of the VRM
        • for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs
    Version history
    Revision #:
    4 of 4
    Last update:
    a week ago
    Updated by:
     
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist