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    How to add cameras to the Remote Portal Viewer (Customer user)?

    Remote Connect service allows the Customer users to display cameras on Remote Portal Viewer on Video Security App and Video Security Client.

     

    First, please make sure that the Admin added the Customer's user account in Remote Connect service for all cameras for which the customer will have access to see image (in this example MIC IP starlight 7100i)

    Central_Support_0-1643958098521.png

     

    Step-by-step guide

     

    1.  Logon Bosch Remote Portal as Customer

    2.  Add a Viewer to Remote Portal

    a. Navigate to Viewers tab.
    b. Click the + icon Central_Support_2-1643958150617.png

    > click New Viewer

    c. Enter the Viewer Name > click Save

    Central_Support_3-1643958238573.png

     

    3.  Add cameras to Remote Portal Viewer

    a.  Click the + icon Central_Support_5-1643958369915.png

    > click Add Camera
    b.  Select the related camera and video quality
    c. Click Save

    Central_Support_6-1643958442282.png

    Note: The Customer can add all cameras to the Viewer where he is added to the related Remote Connect service.

     

    4. All added cameras are displayed in the viewer’s detail page.
    5. Click Show icon to display the Viewer.

    Central_Support_7-1643958497684.png

     

    6. Change the view with the related icon:

    Central_Support_8-1643958550266.png

    Note: If the customer wants to display more than one camera in the Viewer, we recommend to set the video quality JPEG 1s.

     

    Useful:

    - Click the following  icon to close Remote Portal Viewer: 

    Central_Support_11-1643958594843.png

     - Click the following icon to modify Remote Portal Viewer: 

    Central_Support_12-1643958618189.png

     - To change video quality settings click:

    Central_Support_13-1643958648137.png

     

     
    Central_Support_16-1643958726772.png

    Nice to know:

    For a better understanding of using the Bosch Remote Portal, we encourage you to join our free online Bosch Remote Portal training from Bosch Building Technologies Academy!

     
    Version history
    Revision #:
    2 of 2
    Last update:
    ‎02-04-2022 08:18 AM
    Updated by:
     
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