Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Release Notes - VideoView+ (cloud service)

     

    VideoView+ 2.0.0

     

    This document contains latest information about the VideoView+ release 2.0.0.

     

    Document history

     

    warnning.png This document is valid for all VideoView+ versions. Only the release notes of the latest VideoView+ version are fully updated and contain updates for earlier versions as well.

     

    Date
    Version
    Changes

    2024-11-25

     

    VideoView+ 2.0.0

     

    Updated with initial release of VideoView+ service for DIVAR IP and new functionality for VideoView+ for Cameras.

    2024-09-13

     

     

    VideoView+ 1.1.0

     

     

    Added release notes for Version 1.1.0, which introduces new functionality incl. accessibility of cloud recordings and several bug fixes.

    2024-07-16

     

    VideoView+ 1.0.1

     

    Added release notes for Version 1.0.1, which Version introduces new functionality and several bug fixes.

    2024-04-23

     

    VideoView+ 1.0.0

     

    Initial version. VideoView+ 1.0.0 is the first version of the VideoView+ service with the initial functionality as of April 2024.

     

    General

     

    The VideoView+ services provide an easy-to-use and secure solution to remotely access your Bosch IP cameras (VideoView+ for cameras) or DIVAR IP systems (VideoView+ for DIVAR IP), that are connected to Remote Portal, by using Video Security Client/Video Security App. You can access your devices from all over the world and at any time. All camera connections and DIVAR IP connections are outbound and do not require port-forwarding settings. The VideoView+ services enable live remote streaming via Video Security Client as well as replay and export of recorded videos from a DIVAR IP device or an SD card source.

    VideoView+ for cameras offers an event notification feature. Together with Alarm Management, a cloud-based monitoring platform provided by Bosch, push event notifications with 10 seconds event clips recorded in the Alarm Management cloud can be received and replayed in Video Security App/Video Security Client.  VideoView+ for cameras builds upon the following components Video Security Client/Video Security App, Remote Portal, Alarm Management.

    VideoView+ for DIVAR IP uses the Dynamic Transcoding technology. Dynamic Transcoding decodes and re-encodes the data stream to a lower rate bit stream tailored to the bandwidth of the connection. Furthermore, VideoView+ for DIVAR IP allows you to manage ONVIF cameras, connected to a DIVAR IP system, providing live view and access to the recordings.  VideoView+ for DIVAR IP builds upon the following components Video Security Client/Video Security App, Remote Portal, BVMS.

     

    Useful resources

     

     

    Prerequisites and operation notes

     

    VideoView+ for cameras

     

    This compatibility list states the minimum required firmware and software versions. Other versions may work but are not certified. All mentioned firmware and software components are available for download in Bosch Download Store.

    Component Version Supported VRM version for clip upload
    Camera firmware
    Firmware Platform CPP4 7.10.0096 3.80 (only unencrypted recording supported) *)
    Firmware Platform CPP6 7.89.0030 3.80 (only unencrypted recording supported) *)
    AVIOTEC (CPP6) 7.82.0025 3.80 (only unencrypted recording supported) *)
    Firmware Platform CPP7 7.89.0030 3.80 (only unencrypted recording supported) *)
    Firmware Platform CPP7.3 7.89.0030 3.80 (only unencrypted recording supported) *)
    Firmware Platform CPP13 8.91.0028 -
    Firmware Platform CPP14 9.00.0210 -
    Software
    Video Security Client / Video Security App 3.5.4.450 -

     

    Note: In combination with VRM-based recorder VideoView+ will only get alarm clips displayed in Video Security Client and Video Security App, when recording encryption is disabled on VRM-based recorder. Please ensure that encrypted recording is disabled for VideoView+.

     

    Camera provisioning to Remote Portal

    For detailed information how to provision cameras to Remote Portal please refer to the following knowledge base articles How to configure the VideoView+ service incl. push alarms and How to configure the VideoView+for Remote Portal features only

     

    License activation

    For information how to add VideoView+ licenses to Remote Portal and activate the VideoView+ service with a license please refer to the following knowledge base articles How to configure the VideoView+ service incl. push alarms and How to configure the VideoView+for Remote Portal features only.

    ⚠️ Important note: For an easy license management we recommend to create separate Remote Portal accounts for your end customers, otherwise license management will become challenging. Especially with Auto-Renew on it could happen that licenses of a customer A, get assigned to and consumed by cameras of customer B, who never bought a license.

     

    VideoView+ for DIVAR IP

     

    Prerequisites

    • All the DIVAR IP all-in-one systems are supported: DIP-52xx, DIP-72xx, DIP-44xx, DIP-64xx, DIP-73xx, DIP-74xx.  Older, not "all-in-one" DIVAR IP systems are not supported.
    • The DIVAR IP unit is operating under DIVAR IP System Manager 2.3.2 or higher (most current version is preferred); it is configured and running in BVMS Operation mode with BVMS version 12.0.1 or higher. Other operation modes and lower BVMS versions are not supported.
    • VRM version is updated locally via DIVAR IP System Manager application, using corresponding Updates SuystemManager package (see corresponding Release Notes)  to:
      • for BVMS 12.0.1 - VRM 4.21.0037 or higher, approved for this version of BVMS
      • for BVMS 12.1 - VRM 4.32.0029 or higher, approved for this version of BVMS
      • for BVMS 12.2 - VRM 4.42.0028 or higher, approved for this version of BVMS
    • VSC v. 3.7.2 or higher is installed on Windows PC, or mobile Android / iOS device.
    • Firmware versions of cameras shall correspond to those supported by respective versions of BVMS and VSC, see their Release Notes.
    • Remote Portal users are using SingleKeyID to login to their accounts.  Legacy user login with a password is not supported due to higher level of security implemented in the service.

     

    Operation notes

    • DIVAR IP System Manager 2.3.2 or higher (most current version is preferred) shall be installed and started.  DIVAR IP all-in-one system shall be running in BVMS operation mode.
    • Connect the DIVAR IP to a company in Remote Portal in the same way as for Remote System Management service, see Application Note Remote Portal Connectivity in the Product Catalogue.
    • Note that several new components, such as for example Health Monitor and Video Connector, and possible mandatory updates will be remotely installed on the DIVAR IP immediately after establishing connection for the first time.  This might take several minutes.  The update progress can be monitored on the Software packages tab of the local DIVAR IP System Manger application.
    • For DIVAR IP all-in-one systems, newly connected to the Remote Portal after 26.11.2024 (initial introduction of the VideoView+ service for DIVAR IP), the most updated at the time of first connection version of the Video Connector will be automatically installed. 
    • For DIVAR IP all-in-one systems, connected to the Remote Portal prior to that date, the Video Connector can be installed remotely if the Remote System Management service is licensed and active for the DIVAR IP, or it has to be installed or updated locally on the DIVAR IP via DIVAR IP System Manager application, following the steps below:
      • To download the Video-Connector 1.0.0 SystemManager package 1.0, or higher,  go to https://downloadstore.boschsecurity.com/. Then, under the Software tab, select BVMS Appliances from the list and click Select.
      • Locate the Video-Connector_1.0.0_SystemManager_package_1.0.zip, or package file for higher version, from the list of all available software packages, and save it to a storage medium such as a USB stick.
      • Unzip the files on the storage medium. Do not change the folder structure of the unzipped files.
      • Connect the storage medium to your DIVAR IP system and follow instructions in the Upgrading Software section of, for example,  DIVAR IP all-in-one 4000 / 6000 systems User Manuals to install the component on your DIVAR IP.
    • Activate the license for the VideoView+ for DIVAR IP service, configure users for the service, and connect with the VSC client/app, as described in the VideoView+ Training in the Training academy (incl. How-to videos)
    • Note that Mobile access check-boxes in the User group Application permissions in BVMS shall be active for the BVMS user to be able to use the VideoView+ service for DIVAR IP.

     

    Known limitations and issues

     

    VideoView+ for cameras

     

    • In combination with VRM-based recorder VideoView+ will only get alarm clips displayed in Video Security Client and Video Security App, when recording encryption is disabled on VRM-based recorder. Please ensure that encrypted recording is disabled for VideoView+.
    • Only VR cameras supported (VR = Video Relay), means only cameras connected through Remote Portal are supported.
    • DL cameras (DL = Device Layer, means cameras which are added with the MAC address directly to Alarm Management) and 3rd party cameras are not supported
    • Push notification is not supported for Video Security Client on Windows.
    • Video Security Client/ Video Security app version below 3.5.5 does not support entering the server address (Alarm Management url) with "https://". It works only without "https://".
    • A license already assigned to a camera can not be revoked and assigned to an other camera without de-commissioning the camera from Remote Portal.
    • The mass setting of the auto-renew value after licenses are activated is not supported.
    • Multi-imager camera is not supported when Alarm Management account is used in Video Security Client/ Video Security app. In this case live view, replay and forensic search is only supported for the first channel of the multi-imager camera. Push alarm notifications can only be received for the first channel of the multi-imager camera. Multi-imager camera is supported when Remote Portal account is used in Video Security Client/ Video Security app (live view, replay and forensic search).
    • No support of mass batch setting the link to an Alarm Management instance after licenses are activated.
    • User can not choose via the UI which license type to activate (trial period, demo license or paid license), instead always the license with the shortest duration and in the order 1. trial, 2. demo, and 3. paid license will be taken from the license pool when adding a license to a camera. The best-practice for free-of-charge demo licenses is to assign them right away to the targeted camera, otherwise the next auto-renewing service will use the demo licenses.

    • In Video Security Client/ Video Security app 256 devices are supported per site, 64 devices are recommended per site.
    • Video Security Client/ Video Security app can support up to 10.000 cameras per Remote Portal or Alarm Management account, which can be organized in up to 10.000 groups/sites.

     

    VideoView+ for DIVAR IP

     

    • Push notifications are not supported in the initial release.
    • Only those cameras that are managed by VRM are available in VSC. This means that for example Live only cameras, or cameras that are connected via Unmanaged sites functionality in BVMS are not supported by this service.
    • Every connected DIVAR IP constitutes one site in VSC.
    • After selecting a DIVAR IP site for connection in VSC, valid BVMS credentials need to be provided in the next dialogue.
    • By default, opening a camera in VSC will try to utilize transcoded connection, if a free transcoder session is available.  However, transcoding is not utilized for CPP13 cameras, only Original and Snapshots options are available in VSC.
    • For CPP14 cameras, when TLS1.2+ or higher setting is activated, transcoding cannot be achieved.  When Automatic stream mode is selected in VSC, it behaves as if transcoder checks available bandwidth, but then falls back to Snapshots. When specifically Transcoded stream mode is selected, it shows "Out of transcoder sessions", while free transcoder sessions might still be available. It is always possible to change stream selection to Snapshots or Original to get the picture.
    • Fallback to local video streaming if VSC is located in the same local network as the DIVAR IP when opening its site in VSC, is not part of the initial release.

     

    New features

     

    ID  
    CBSINSTALLREQ-147 VideoView+ for DIVAR IP  cloud service initial release with VSC connectivity to DIVAR IPs via Remote Portal, supporting Live view, Recording playback, simple forensic search in VSC

     

    Fixed issues

     

    ID  
    BTVSIAFL-3563 SSO login improvements: no need to enter the email address during re-login of already defined accounts

     

    History

     

    VideoView+ 1.1.0

     

    Features

     

    ID  
    AIPBL-88 Playback of cloud recordings via direct link from Video Security Client / Video Security app to cloud recoding web interface for Alarm Management accounts
    CBSINSTALLREQ-1265 Option to move service licenses from one Remote Portal account to another 
    CBSINSTALLREQ-1223 Remote Portal group import in Alarm Management for easier VideoView+ service configuration

     

    Resolved issues

     

    ID  
    BTVSIAFL-3020 Fixed SSO authentication failure after account creation followed by restart (in VSC)
    BTVSIAFL-3029 Fixed SSO account sign out (in VSC)

     

    VideoView+ 1.0.1

     

    Features 

     

    ID  
    CBSINSTALLREQ-1054 VideoView+ license activation possible without the need to set the link to Alarm Management instance
    AIPBL-550 Arming & disarming a site in Video Security Client / Video Security app

     

    Resolved issues

     

    ID  
    AIPBL-550 Site arming/disarming is supported.
    BTVSIAFL-2791 Improvements when using multiple accounts in VSC.

     

    VideoView+ 1.0.0 - Initial Release

     

    Features

     

    ID  
    CBSINSTALLREQ-682 Video view, replay and forensic search in Video Security Client & Video Security app from remote based on VideoView+ license

    CBSINSTALLREQ-499

    CBSINSTALLREQ-500

    AIPBL-332

    VSC with event list (Windows, iOS and Android) and push alarm notification (only on iOS and Android) incl. 10 sec event clip based on VideoView+ license

    CBSINSTALLREQ-500

    10 sec event clip cloud recording (5 sec pre-alarm & 5 sec post-alarm) with 30 days retention time

    CBSINSTALLREQ-582

    Mass batch activation of VideoView+ service

    CBSINSTALLREQ-592

    Mass batch functionality in Remote Portal to grant selected Customer users video viewing permissions to one or multiple selected cameras

    CBSINSTALLREQ-646

    Option to get customer's IDP integrated for authentication (upon request for corporate customers only)

    CBSINSTALLREQ-528

    CBSINSTALLREQ-529

    SingleKey ID support for VideoView+ for authentication

    CBSINSTALLREQ-218

    Migration of cameras from one Remote Portal account (e.g. SI account) to another Remote Portal account (e.g. end customer account)

     

    Resolved issues

     

    ID
     
    n.a n.a.
     
    Version history
    Last update:
    2 weeks ago
    Updated by:
    Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist