What information is required when you request a password reset for your recorder?
If you forgot the password of you recorder and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset, please note that you need to provide some important information to the Central Support Team to get help from them.
Please follow the steps below and find out what information is needed if you want to reset the password of your:
Note: Please note that you can provide the Central Support Team with a picture of the label of the unit, in order to prevent misunderstandings or misspelling.
💡 Be aware that in exceptional cases, you may be required to send them an invoice of your unit or other proof of ownership.
Label of the unit:
Important: You must be locally connected to your recorder with: monitor, keyboard and mouse.
⚠️ Kindly note that the code received from the CTS is valid only for 1 Day.
Depending on the model of recorder you have, below you will find the mandatory details that you need to provide to the CTS:
A) Divar XF/700:
B) Divar MR:
C) DVR 400/600:
D) Divar Analog 3000/5000 (similar with DVR 400/600):
NOTE: In some cases, after gaining admin access to the unit you cannot change the password.
In this case you should create a new user with admin rights, login with that user, delete the old administrator account, then recreate the administrator account with a new password.
E) Divar Hybrid & Network 2000/3000/5000:
Please refer to the following article if you need to find out where and how should unlock codes be used to reset the DIVAR recorder password.