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Possible causes and solution(s)
Bosch has been providing 2 types of VRM packages: a 32bit and a 64bit version. Since VRM 3.82 we are only offering the 64bit version.
As all of our released DIVAP IP units started off as 32bit VRM which includes a Transcoder service.
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Causes
If you do not use the Start.exe included in the VRM Master Installer, you will not be offered the opportunity to also upgrade the Transcoder.
Just running the Setup_VRM_Service_<version>.exe found in the <Install\Bosch> folder, will cause the Transcoder service to stop functioning!
- This includes if the upgrade is done via BVMS installer.
- Since BVMS 10.0, VRM 3.82 "64bit" was implemented.
- Due to the fact that BVMS does not manage the transcoder, it was not installed.
- Also see Firewall settings: HowTo Configure Windows Firewall Rules, includes PS script to adjust the VRM 64bit and Transcoder rules.
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Solution
- Download the appropriate VRM version from our Downloadstore
- Run the Start.exe
- Deselect all components and choose only the Transcoder Service
- Click on "Install"
To confirm that the Transcoder is fully functional, open your browser and navigate to the VRM Monitor:
- https://<VRM_IP_Address>/
- Log in with you Credentials
