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Question   What is VRM eXport Wizard and how to use it?   Answer   You can find the VRM eXport wizard setup file in the bonus directory of the BVMS zip file. Exports made with the VRM eXport Wizard 1.20.0010 can be open in BVMS (Viewer) 9.0 or newer. This article describes how to use the VRM eXport Wizard. BVMS 10 comes with the VRM eXport Wizard 1.20.0016. The VRM eXport wizard is a tool that allows you to export video directly from the VRM. You can find the VRM eXport Wizard setup file in the bonus directory of the BVMS zip file.   Exports made with the VRM eXport wizard can be open in BVMS (Viewer) 9.0 or newer.   Use-cases   Mass-export for evidence retrieval The VRM eXport wizard does not convert (transcode) the video but copies it in it's original format to the specified storage location. This makes the VRM eXport wizard very suitable for mass-exports in case of, for example, incidents in which the authorities require a copy of large volumes of video. The storage hardware performance (source and destination) determines the actual speed of the export process and the VRM eXport wizard allows to limit the export speed to prevent recording gaps for cameras that actively record on the storage device.   Mass-export for remote IVA fine-tuning Exports made with the VRM eXport wizard include IVA metadata. You can use Forensic Search on the exported video (including metadata) to come to an acceptable number of search results covering a specific time frame (for example, one day). You can open the corresponding IVA script using the context menu (right click) in the image pane. Copy the script into the IVA configuration of the camera, and the camera applies the Forensic Search parameters to its alarm configuration. The image below visualizes this process.   Mass-export for troubleshooting As the VRM eXport wizards exports the recorded video without changing its format, it is also the ideal tool to troubleshoot potential errors in the recorded video. The technical support teams might ask you to use the VRM eXport wizards to export video information so they can investigate the root cause of certain issues. Please make sure you select the right camera and time frame related to the issue you experience.   Usage   Authentication You need to login to the VRM with the right user permissions. We recommend to use an existing BVMS user account for this.    The maximum bit rate per source is depending on the storage hardware performance. Bosch storage devices (DIVAR IP, DSA E-series) are tested with 20% read speed, compared to their specified recording speed. For the DIVAR IP 7000 R2 this means, for example, 20% of 475 Mbit/s = 95 Mbit/s. We generally recommend to use 50% of the read performance of the device for export purposes. For the DIVAR IP 7000 R2 this means you should configure the VRM eXport wizard to ~50 Mbit/s. Increasing the read speed might cause recording gaps or result in strange behavior when operators try to replay video footage. This still allows your video surveillance operators to replay video footage from the device and allows cameras to continue to record on the device. The table below shows an example calculation of export times considering certain replay speeds. Speed (Mbit/s)  Data volume (GB) Video (2 Mbit/s, Hour)  Export time (Hour)  50 250 284 ~12 100 250 284 ~6 50 500 568 ~23 100 500 568 ~11 Considering the example presented in the table above, you are exporting video at 23x the recording speed when exporting at 50 Mbit/s or 51x the recording speed at 100 Mbit/s.   Export Chose the cameras that need to be exported and the related time period.   The export can be stored on a file share, another iSCSI driver, or onto a file system. Chose the destination of your preference.   Performance The VRM eXport wizard allows you to monitor the progress of the export, including some information on the speed of the export process.   ... View more

Question   I want to store the field of view of the cameras connected to BVMS. Is there an easy way to achieve this without opening every camera manually?   Answer   The embedded BVMS script engine makes this easy to achieve. The steps below explain how to achieve this and it is included an example script.   How to store a snapshot of all cameras automatically from the Operator Client You can use this concept to document the camera positions. The script does not take PTZ camera presets into account, but can be expanded to loop through camera pre-sets as well. Create script Create a new client scriptlet in the Command Script Editor.   Copy and paste in the code below.  1   2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 List<DeviceInfo<Camera>> lc = (List<DeviceInfo<Camera>>)Api.CameraManager.GetCameraInfoList(); foreach (DeviceInfo<Camera> dc in lc)  { // Parameters // Files are stored in C:\BVMS_Data // Existing files are not overwritten! Please clear folder before starting script. Camera c = (Camera)dc.Device; String strCameraName = Api.DeviceManager.GetName(c);   // Folder BVMS_Data needs to be manually created String strFileName = "C:\\BVMS_Data\\" + strCameraName + ".jpg";   // Execution ImagePane ip = new ImagePane(1,1); Api.ContentManager.DisplayCamera(ip,c); // Give system time to open camera System.Threading.Thread.Sleep(1500); // Store snapshot Api.ContentManager.SaveImagePane(ip,strFileName); }   The result should be similar to the image below (the scriptlet ID and method name might be different).    Add the new client script to the logical tree. If needed, the access to the script can be removed for operators.   Save and activate the configuration. Run the script from the Operator Client and observe it from looping through all camera automatically.   The script stores the snapshots in C:\BVMS_data as shown below. The script uses the camera names as filename. ... View more

Question   How does BVMS 10.0.1 (or newer) configure the firewall during the installation of the system?   Answer   The firewall configuration dialog is a fixed step in the setup process and will allow automatic configuration of all required firewall settings to run BVMS. The applied rules and settings can be found in the readable command script file "C:\Program Files\Bosch\VMS\bin\FirewallConfig.cmd". The firewall rules that have been applied with the setup cannot be reverted and must be manually changed/removed if required. ... View more

Question   Which are the Bosch Building Technologies Software Service and Support definitions?   Answer   Compared to hardware, in which it is relatively easy to define an end-of-support concept based on the expected lifetime, software behaves totally different. In theory, when the environment does not change, software can still be running ten years after it has been installed. As new versions of the software are released regularly, it is important for customers to know what they can expect from Bosch Building Technologies when the software is purchased.   This attached document describes how Bosch Building Technologies handles the life-cycle of the BVMS, BIS, AMS, and APE, and in which state a specific release can reside. Additionally this document lists the up-to-date situation for all of those software packages.   Nice to know: BVMS 12.3 - General availability 2024-12-06  BVMS 12.2 - General availability 2024-05-08 BVMS 12.1 - General availability 2023-11-30 BVMS 12.0.1 - General availability 2023-06-30 BVMS 11.1.1 - General availability 2022-06-03 BVMS 11.0 - General availability 2021-05-28 BVMS 10.1.1 - General availability 2021-03-24 BVMS 10.1 - General availability 2020-08-21 BVMS 10.0 - General availability 2019-08-13 BVMS 9.0 - General availability 2018-08-17 BVMS 8.0 - General availability 2017-10-29 ... View more

Possible causes and solution(s)   Causes The Activation Key provided from SLMS cannot be activated in BVMS. During the introduction of BVMS 10.0 the BVMS Lite16, 32, and 64 base licenses were not introduced and succeeded by BVMS Lite 10.0 (8 channel base package). Existing BVMS Lite customers might still want to upgrade to BVMS 10.0.   Solution The LIF file attached to this article (in the zip archive) can be imported in BVMS Lite 10.0 installations using the license manager (the license manager can be found in the "Tools" menu of the BVMS Configuration Client). Once imported, BVMS Lite 16, 32, 64 systems that are covered under SMA can be upgraded. ... View more