About Central-Support

Are you searching for a specific Firmware/Software version and unsure of what to expect when contacting Central Technical Support? The below information might clarify things for you when you get in contact with Central Technical Support team: The Central Technical Support team will need to: Identify your company and product to open a ticket for your request. Verify if the requested FW/SW version is publicly available or not. If publicly available, they will provide you with the download link for the SW/FW version (e.g.  Download Store or Product Catalogue) If NOT publicly available then, the Central Technical Support team will internally check and depending on the SW/FW version an approval must be requested. The request can be approved or rejected by internal Bosch department. In both cases, you will be informed. Depending on the requested older/special FW/SW versions that are not available on our Download Store website, the following steps could be taken: Central Technical Support will provide you with the "Legacy SW/FW Request Form". You will be required to sign and fill in the "Legacy SW/FW Request Form" with all necessary details and return it to Central Technical Support. The Central Technical Support team will verify whether the form is filled in and signed with all the required details. All information provided on the form must be approved by internal Bosch department before the requested FW/SW version is provided. If the form is filled in as required and approved, then the Central Technical Support team will provide you the link from where the requested SW/FW version can be downloaded. Note: The download link has a limited availability, and this will be communicated to you in advance by the Central Technical Support team. To ensure that your Bosch IP video system is always operating at its best, explore the the Bosch IP Video Firmware Info Brief to find out the latest firmware updates. Please be aware that the Info brief hyperlink is subject to change. To access the latest version, please visit the Download Store, navigate to the Firmware tab, and select Cameras & Encoders. Remember that providing accurate and detailed information can significantly speed up the troubleshooting process and help Bosch Security Systems Central Technical Support team provide you with the best possible assistance.   More information about the Central Technical Support team and other Bosch Video policies, can be found here: Bosch VIDEO Security Systems request and Central Technical Support Team. ... View more

Step-by-step guide   Pre-requisites: Config Manager is => 6.20 1. How to create a CSV file (2 methods): Text file - Please note that the delimiter used in this example is "," - depending on your region this maybe ";" First make a new text file <Name>.txt In the first line write the following: ConnectionString,User,Password Then add each camera on a new line: https:// 123.45.67.89,service,WSS4Bosch! https://<IP Address2>,<UserName>,<Password> https://<IP Address3>,<UserName>,<Password> Save the file and rename the file extension to .csv Simple CSV screenshot   Excel file: Open Excel in the First line, add the following heading in Columbs A, B & C ConnectionString User Password https://123.45.67.89 service WSS4Bosch! https://<IP Address2> <UserName> <Password> https://<IP Address3> <UserName> <Password> Save the file as CSV 2. Import device list into Config Manager Open Config Manager click the Tools    icon to show the dropdown and choose Import CSV file Browse to the file location and choose your file to import Additional options, Add only On-Line device - Off-line device will not be added to the list. Empty current Database before import - this will clear your current device list and substitute with the new list. Click OK and your device list will be shown. Sample Template: Video showing how to import the CSV Device list:   ... View more

🛈  Note Naming a camera is one of the basic settings of a camera. When naming a camera, it is best not to include any special characters as depending on where you integrate the camera, special characters can create confusion with other systems.   It is recommended to assign an unique name to assist in identification. This name simplifies the management of multiple devices in more extensive systems. The name is used for remote identification, for example, in an event of an alarm. Choose a name that makes it easy as possible to identify the location unambiguously.   Depending on the purpose and apps or software used, there are multiple ways for changing the Bosch camera name, such as:   Configuration Manager: Camera's WEB page Project Assistant App BVMS     Step-by-step guide   Configuration Manager:   After authenticating on your camera, go to General > Unit Access  The “Unit Access” sub menu has three sub menus, the first of which is “Camera Identification”:  Device Type: Static Camera Name: This will be reflected in all apps as the camera name. DEVICE ID: Management ID for larger sites.   Change the Video name as desired > click Save button Once saved, this change will take effect and the new camera name will be visible in the Network list:   Camera's WEB page   Type in the IP address of your camera in a WEB Browser and authenticate on it. Select Configuration option > expand the General menu > select Identification > Change the camera's name in the Device name box > click Set to save your changes.   🛈  By changing the name from the camera's WEB page, this will take effect on all Apps.    Project Assistant App   After accessing the project from the Project Assistant App, select the camera you want to rename and select Basic setup > add the new camera's name and click on the "check" button. Once saved, this change will take effect and the new camera name will be visible in the List:   BVMS   In order to change the camera's name in BVMS, you have to open Configuration Client, select the camera you want to rename and right click on it > select Rename > type in the new camera's name > press Enter Do not forget to Save & Activate, in order for this change to take effect in Operator Client as well:   Nice to know: Can I change the camera name in Bosch Remote Portal? Can I use Hebrew or Thai language as a name stamp for Bosch cameras?   For a better understanding of using Bosch Security systems and products,weencourage you to join our free online Trainings from Bosch Building Technologies Academy! ... View more

Question   Is the FAA-350 Popit Base a direct replacement for the Older D290 Popit Base?   Answer   No, not a direct replacement. The FAA-350 is only UL Listed with the following, FCP-350-P Photoelectric Smoke Detector. FCP-350-PTH Photoelectric Smoke Detector With Heat and FCH-350-135 Heat Detector Heads. The D290 was UL Listed with the following, D281A Ionization, D282A, D265AW Photoelectric Smoke Detectors, D283A Photoelectric Smoke Detector With Heat, and D254/D255, D56/D257 Heat Detector Heads.   ... View more

Question   What is the Intelligent Dynamic Noise Reduction (iDNR) in Bosch cameras?     Answer   Intelligent Dynamic Noise Reduction (iDNR) in Bosch cameras is an advanced feature that dynamically reduces video noise while optimizing image quality. It helps improve low-light performance, reduces the storage and bandwidth needed for video footage, and ensures that important details are preserved even when noise reduction is applied. This makes it particularly valuable in security and surveillance applications where clear images and efficient data handling are essential.   iDNR gives the camera the ability to analyze the scene and determine if it needs the resolution assigned to it or reduce the bandwidth for the time there's no activity in the scene. This is a great bandwidth reducing feature of the camera. For more information on iDNR: click here to see a video that shows how IDNR works in Bosch cameras in an indoor scene. click here to see a video that shows how IDNR works in Bosch cameras in an outdoor scene. Intelligent Dynamic Noise Reduction (iDNR) is an advanced feature that leverages CBIT technology.  iDNR reduces noise and bit rate by analyzing light levels and Content Based Imaging to change the type of compression being utilized automatically: Temporal Compression Spatial Compression   For a better understanding of using Bosch Security systems and products, we encourage you to join our free online Trainings from Bosch Building Technologies Academy! ... View more