If something is not working well in the Microsoft Windows Server it will be recorded in the Event Viewer (log files) and can indicate where the error occurs.
This is a good tool for the Technical Support to figure out if there are considerable issues in the Windows and other programs.
In some cases it could be necessary that you need to maintain the Microsoft SQL database which DICENTIS is using to save participants, user, seats and settings.
In the next steps I will explain some of the basics commands.
There could happen some occurrence were you should return your Dicentis wired license.
Reasons can be for example a hardware error, Windows software problems or an Windows upgrade of the Dicentis server etc…
To back up your DICENTIS Server System is one of the most important maintenance task and it should be done on regular basis. Especially if you have to set up your Server for the first time it is highly recommended to do an backup to save your system, programs , settings and so on. The reason obviously for this is if a system crash occurred you should be prepared to set up or recover the Dicentis again. This will save you a lot of trouble if it is done properly beforehand.
There are four main themes to perform for a 100% save back up which will be now explained how to do it.
Network Docent scans and visualizes the network environment and is giving simple insight into all devices and cable connections of a network based system.
This Software can help you to identify network errors and find quick solutions to fix them. You even can extract an Network snapshot which is an important log file for the Technical Support.
In the next view step it will be explained how to create and extract these snapshots.
1) Open or install the Network Docent
Open Network Docent
Install Network Docent
2) Run the Network Docent
3) Export the Network snapshot