Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Conference & Discussion

    Sort by:
    ‎04-06-2021 11:38 AM
    When upgrading from a previous DICENTIS version that supports DANTE (V2.20 – V3.00) to the latest version 3.10, the following problem will occur; The DICENTIS system is not visible anymore in the Audinate’s DANTE controller software, where it was visible before the upgrade.
    View full article
    ‎04-06-2021 12:14 PM
    The Meeting Application does not provide all the options it did before and the application does not request any log-in credentials when first started and simply starts.
    View full article
    ‎04-06-2021 11:49 AM
    In order to change the layout, the StyleSheet needs to be changed. Default it is located in C:\ProgramData\Bosch\DICENTIS\VotingResult.xslt, this file can be opened in any text editor, Notepad++ is recommended as it is very versatile.
    View full article
    ‎04-06-2021 11:45 AM
    When using a fixed IP addresses in a multi-subnet Dicentis system, certain settings need to be made for the system to function well. If the settings are not made correctly, the system can stop functioning & disconnect from the server.
    View full article
    ‎04-06-2021 11:36 AM
    The time on the MMD2's is not the same as the time on the Server PC/Meeting Application and will drift further away over time.
    View full article
    ‎04-06-2021 11:36 AM
    The APS in question was running on v1.12 and needed to be upgraded to v2.60 and any firmware updates would continually fail (even other intermediate versions). The below procedure is not specific to this update and can also be used for updating from other older versions.
    View full article
    ‎04-06-2021 11:58 AM
    A participant who uses a seat with Priority permissions set was not able to use the Priority button and interrupt other participants in the meeting.
    View full article
    ‎04-06-2021 11:46 AM
    Trouble mixing and matching older & newer Dicentis cable assemblies, cables and connectors. The problem is usually that the cables and connectors do not fit together correctly or it's very hard to put them together.
    View full article
    ‎08-24-2021 05:20 PM
    Possible causes and solution(s) Causes   The Dicentis does not need any additional encryption to be set via the OMNEO Firmware Upload Tool. (OFUT) If you have set this by accident it could lead to that you can not see or update your units with the OFUT any more.   Solution:   stop the Firmware Upload Tool delete the following file   C:\Program Files\Bosch\OMNEO\Firmware Upload Tool\FirmwareUploadHIConfig.ini start the Firmware Upload Tool   Encrypted devices did not show up and you can not update them anymore.   Do not set a password for default!   Open and delete this file   C:\Program Files\Bosch\OMNEO\Firmware Upload Tool\FirmwareUploadHIConfig.ini   Open the OFUT and units will appear again.  
    View full article
    ‎07-22-2021 12:41 PM
    The DetectDevices script was developed to give a fast feedback on connection problems or any other failure within the DICENTIS wired system. It will simulate a device and give out an advanced log file which can be used to track sporadic or normal connection problems. The technical support will provide this tool to get a deeper look into some issues if needed.
    View full article
    ‎07-22-2021 11:50 AM
    To send or receive a multicast Dante stream for example from different languages it will require some DCNM-LDANTE licenses but if you only need it for import and export audio signals the DCNM-LSYS includes already one channel (floor). Please note that on the DICENTIS Server is already running Dante Virtual Device and you can not install another virtual Dante device like Dante Virtual Sound Card.
    View full article
    ‎07-21-2021 12:00 PM
    The Conference protocol is a platform-independent protocol which is based on Web-Socket technology to enable scalability of the DICENTIS system and it connects with the DICENTIS web server. This is a  small introduction   to test if the web socket is basically working and if the connection is right.
    View full article
    ‎07-21-2021 08:08 AM
    Rapid Spanning Tree Protocol (RSTP) is needed if you want to set up redundant cabling via loops. By default it is disabled and even if you update your DICENTIS Conference Software it will be again disabled and has to be activated afterwards. Also third party switches must comply with IEEE802:1D-20- 04 and support RSTP. Please also note that loops have a limited hops which are lower than 21 (devices). If you need more information regarding this please have a look in the installation manual.
    View full article
    100% helpful (1/1)
    ‎07-21-2021 07:48 AM
    After upgrading to DICENTIS Conference system 3.60, TLS1.0 is disabled for security reasons,  and TLS1.2 is enabled. Since the Multimedia device does not support TLS1.2, it does not  show logo and participant images anymore.
    View full article
    ‎07-19-2021 12:10 PM
    In some cases the log file from the Dicentis Server become too big and it has to be cleared to reduce the size from time to time. The normal size is between 10MB and 50MB depending on the operation time but it should normally not grow over 100MB. If it does exceed, is most likely a fatal error within the DICENTIS system which produce a lot of logging each minute. It could be possible that the driver of the Network Card (3rd party Server) to become intermittent and the log file to grow to 300MB. In the next steps we will show you how to clear the logging.
    View full article
    ‎08-18-2021 12:08 PM
    The DICENTIS cannot handle more than one enabled NIC at the same time and this could lead that it choose the wrong NIC and interrupts the system. This will be specially important  if you use your own Serve r . To solve this problem it is necessary to precisely define the DICENTIS NIC. These next few steps will show you how to do that.
    View full article
    ‎07-02-2021 10:04 PM
    The DICENTIS Server has a own log file system which is working in the back ground and is called LogDump. If something went wrong during the operation it will be reported in there. In many times this is a good tool for error analysis as well as fault detection and will often requested by the Technical Support for pre-analysis. In the next Step-by-step guide it will be shown how to extract the LogDump file form DICENTIS Conference System.
    View full article
    ‎07-02-2021 10:08 PM
    If you are facing unknown problems with your DICENTIS wired system and you need advice from the technical support they will ask for a lot of different information. For that reason this little program was created to make the extraction of all needed log files, system settings and other data more easily.
    View full article
    ‎06-30-2021 11:10 AM
    In some cases, especially if you use a 3rd party PC as DICENTIS Server, it could be necessary to update your network driver. For example, if discussion units show a red LED  from  time to time or your DICENTIS is dropping out it could be related to the  network driver. Be aware that a normal Windows Update will not refresh this driver and you have to update it manually!
    View full article
    ‎06-30-2021 10:06 AM
    DICENTIS installation log files are needed for further analysis for Technical support team if the software update failed or later some errors occurred. Below it is explained how you can extract DICENTIS installation log files.
    View full article
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist