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    Conference & Discussion

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    ‎04-06-2021 11:36 AM
    The time on the MMD2's is not the same as the time on the Server PC/Meeting Application and will drift further away over time.
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    ‎04-06-2021 11:38 AM
    When upgrading from a previous DICENTIS version that supports DANTE (V2.20 – V3.00) to the latest version 3.10, the following problem will occur; The DICENTIS system is not visible anymore in the Audinate’s DANTE controller software, where it was visible before the upgrade.
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    ‎04-06-2021 11:45 AM
    When using a fixed IP addresses in a multi-subnet Dicentis system, certain settings need to be made for the system to function well. If the settings are not made correctly, the system can stop functioning & disconnect from the server.
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    ‎04-06-2021 11:46 AM
    Trouble mixing and matching older & newer Dicentis cable assemblies, cables and connectors. The problem is usually that the cables and connectors do not fit together correctly or it's very hard to put them together.
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    ‎04-06-2021 11:49 AM
    In order to change the layout, the StyleSheet needs to be changed. Default it is located in C:\ProgramData\Bosch\DICENTIS\VotingResult.xslt, this file can be opened in any text editor, Notepad++ is recommended as it is very versatile.
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    ‎04-06-2021 11:36 AM
    The APS in question was running on v1.12 and needed to be upgraded to v2.60 and any firmware updates would continually fail (even other intermediate versions). The below procedure is not specific to this update and can also be used for updating from other older versions.
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    ‎04-06-2021 12:14 PM
    The Meeting Application does not provide all the options it did before and the application does not request any log-in credentials when first started and simply starts.
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    ‎04-06-2021 11:58 AM
    A participant who uses a seat with Priority permissions set was not able to use the Priority button and interrupt other participants in the meeting.
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    ‎04-06-2021 11:33 AM
    Network Docent scans and visualizes the network environment and is giving simple insight into all devices and cable connections of a network based system. This Software can help you to identify network errors and find quick solutions to fix them. You even can extract an Network snapshot which is an important log file for the Technical Support.   In the next view step it will be explained how to create and extract these snapshots. 1) Open or install the Network Docent Open Network Docent Install Network Docent 2) Run the Network Docent 3) Export the Network snapshot
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    4 weeks ago
    To back up your DICENTIS Server System is one of the most important maintenance task and it should be done on regular basis. Especially if you have to set up your Server for the first time it is highly recommended to do an backup to save your system, programs , settings and so on. The reason obviously for this is if a system crash occurred you should be prepared to set up or recover the Dicentis again. This will save you a lot of trouble if it is done properly beforehand. There are four main themes to perform for a 100% save back up which will be now explained how to do it.
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    100% helpful (1/1)
    ‎07-21-2021 07:48 AM
    After upgrading to DICENTIS Conference system 3.60, TLS1.0 is disabled for security reasons,  and TLS1.2 is enabled. Since the Multimedia device does not support TLS1.2, it does not  show logo and participant images anymore.
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    ‎07-22-2021 12:41 PM
    The DetectDevices script was developed to give a fast feedback on connection problems or any other failure within the DICENTIS wired system. It will simulate a device and give out an advanced log file which can be used to track sporadic or normal connection problems. The technical support will provide this tool to get a deeper look into some issues if needed.
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    ‎07-02-2021 10:04 PM
    The DICENTIS Server has a own log file system which is working in the back ground and is called LogDump. If something went wrong during the operation it will be reported in there. In many times this is a good tool for error analysis as well as fault detection and will often requested by the Technical Support for pre-analysis. In the next Step-by-step guide it will be shown how to extract the LogDump file form DICENTIS Conference System.
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    ‎06-30-2021 09:41 AM
    A very common mistake is to to forget to   update your Windows and   other Microsoft products   which are also used by the DICENTIS.
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    a month ago
    The DICENTIS cannot handle more than one enabled NIC at the same time and this could lead that it choose the wrong NIC and interrupts the system. This will be specially important  if you use your own Serve r . To solve this problem it is necessary to precisely define the DICENTIS NIC. These next few steps will show you how to do that.
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    ‎07-02-2021 10:08 PM
    If you are facing unknown problems with your DICENTIS wired system and you need advice from the technical support they will ask for a lot of different information. For that reason this little program was created to make the extraction of all needed log files, system settings and other data more easily.
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    ‎06-30-2021 09:39 AM
    If something is not working well in the Microsoft Windows Server it will be recorded in the Event Viewer (log files) and can indicate where the error occurs. This is a good tool for the Technical Support to figure out if there are considerable issues in the Windows and other programs.
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    ‎06-29-2021 03:21 PM
    There could happen some occurrence were you should return your Dicentis wired license. Reasons can be for example a hardware error, Windows software problems or an Windows upgrade of the Dicentis server etc… 
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    ‎06-30-2021 10:06 AM
    DICENTIS installation log files are needed for further analysis for Technical support team if the software update failed or later some errors occurred. Below it is explained how you can extract DICENTIS installation log files.
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    4 weeks ago
    Possible causes and solution(s) Causes   The Dicentis does not need any additional encryption to be set via the OMNEO Firmware Upload Tool. (OFUT) If you have set this by accident it could lead to that you can not see or update your units with the OFUT any more.   Solution:   stop the Firmware Upload Tool delete the following file   C:\Program Files\Bosch\OMNEO\Firmware Upload Tool\FirmwareUploadHIConfig.ini start the Firmware Upload Tool   Encrypted devices did not show up and you can not update them anymore.   Do not set a password for default!   Open and delete this file   C:\Program Files\Bosch\OMNEO\Firmware Upload Tool\FirmwareUploadHIConfig.ini   Open the OFUT and units will appear again.  
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