Critical Communications: Dispatch

Question   How do I Properly Clean and Disinfect my Telex Headset?   Answer   This memo describes specific disinfectants and cleaning methods that are acceptable for use on RTS and Telex headset and microphone products.   Approved cleaning agents are listed below. Sani-Cide EX by Celeste Industries or minimum 70% isopropyl alcohol are preferred.   1. Sani-Cide EX3 produced by Celeste Industries 2. Matrix Disinfectant/Cleaner #3 produced by Jon-Don 3. NETBIOKEM DSAM produced by PSA 4. Isopropyl alcohol at least 70%.   Cleaning Procedure: Remove porous foam components such as ear cushions and foam microphone windscreen. Apply cleaning agent to a soft towel to clean the plastic and metal parts. Cleaner should wipe off or evaporate quickly. *Do not soak or allow the cleaner to puddle on the unit. *Do not allow any liquid to touch the speaker or microphone element directly as this may cause damage. Use only isopropyl alcohol (70% minimum) on porous foam parts including the mic windscreen and/or ear cushion. Once removed soak until absorbed completely. Squeeze out excess liquid and allow to air dry at room temperature before reattaching. Cleaning directions included in this letter are for external surfaces only. Internal surfaces should not require cleaning.    

Question   If C-Soft closes down during a NENA call, will the call be still be heard?   Answer   NENA port audio will only work if C-Soft is first running. NENA audio will continue to route between Phone system and headset if C-Soft or PC is accidentally closed or shut down for whatever reason. Without C-Soft first being launched NENA will not work. Additional testing shows that if C-Soft was started but couldn't get a license (server operation failure), the user can select Demo Mode and have NENA audio route to headset.  

Question   After updating my IP-224 to firmware v2.7 it is asking for the old password.  What should I type for the old password?   Answer   You should use admin.  

Answer: Resetting the Password or returning the unit to factory defaults is accomplished using these steps:

Resetting the password or returning the unit to factory defaults is accomplished using these steps:

Question   What are the part numbers for replacement power supplies?   Answer   The listed inline power supplies will require an additional power cord, order one for each unit if needed. Part Number F.01U.117.972, Power Cord US 115V For the following products order this power supply: Part Number F.01U.110.313, Power Supply, 12 VDC, 1.25 A 90-260vac C-2000 Series C-2002 Series C-1610 Series C-1616 Series IP-2002 HB-3 and 3+ Series ADHB-4 Note: The above 2 part numbers are listed on the Dispatch Price List and available using the normal Customer Order Desk at: Phone: 877-863-4168 Email: buv.orders@us.bosch.com For the following products order this replacement power supply from After Sales Service: Part Number F.01U.153.075, Power Supply, 12 VDC, 72W Desktop 90-260vac C-6200 Series IP-1616 Please contact our Parts and Repair department for pricing and availability at: Bosch Security Systems After Sales Services (ST-ASA/SRA1-AM) 8601 Cornhusker Hwy Lincoln, NE 68507 Tel: +1 800 553-5992 Fax: +1 800 366-1329 Web: www.boschsecurity.com Email: repair.lincoln@us.bosch.com           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   Can I connect a secondary power source to the Dispatch console?   Answer   The Dispatch consoles have an Auxiliary Power connector and a primary power supply connector on the rear of the unit. These connectors are internally connected but not designed to supply power to the unit at the same time (either one but not both at the same time). If both sources are required a switch must be implemented on the backup power source requiring a manual switch over from primary to the backup source if the primary power source fails. Power should not be supplied simultaneously to both connectors as hum and noise could be introduced. When primary power is restored, the switch should then be returned to the normal position.                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   How many PTT Guard Tones does the C-200 support?   Answer   The C-2000 series supports both 2175Hz and 2300Hz PTT Guard tones.                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   How do I configure the IP-223 to operate in Console mode?   Answer   Programming the IP-223 to operate in Console mode: For either 2 or 4 wire set J3, J9, J11, J16 and J21 (Line 1) or J19, J20, J25, J28 and J29 (Line 2) to "B" position. For 2-Wire; set J33 and J34 (Line 1) or J5 and J6 (Line 2) to "A" position, set J14 (Line 1) or J24 (Line 2) to "B" position. For 4-Wire set J33 and J34 (Line 1) or J5 and J6 (Line 2) to "B" position, set J14 (Line 1) or J24 (Line 2) to "A" position. Close unit   Now connect your 2 or 4-Wire control line to the correct IP-223 DB-25 I/O port. For 2-Wire connect the (TX/RX) wires to Pins 13 and 25 For 4-Wire connect the TX (Out to console) wires to Pins 13 and 25, connect the RX (In from console) wires to Pins 12 and 24. Once your jumpers and wire connections are set you will need to place the IP-223 line into Console mode. To do this, follow the steps below: Log into the web page of the IP-223. Click on the Multicast address setup picture at the top of the page. Use the Line Type drop down for line 1 or line 2 and set it to Console mode. Now Click on the Submit button at the bottom of the page. Click on the Per-Line setup picture at the top of the page. Go to individual Lines being configured for Console mode, scroll down to "Options" section. Check "Parallel Tone Console" checkbox. Now Click on the Submit button at the bottom of the page. Now click on the Save To EEPROM and click on Save Parameters. Now that line of the IP-223 is set to Console mode will decode PTT tones. The next steps you need to take is to set levels. To set levels do the following: Using a transmission test set or similar device, measure the audio on the front panel RX test point of the IP-223 to ground. Key up the attached tone console, with no voice (only 2175 tone present) Using a small screw driver, adjust the RX pot on the front of the IP-223 for the line under test.  Set the Low Level guard tone to the level you desire, typical is -20dbm into a loaded circuit (looking for 0 gain) Key up the tone console, measure the voice audio on the RX pins of the IP-223, typical is 0dbm peaks into a loaded circuit. You should see "CTX F1" displayed on the front of the IP-223 when you PTT from the tone console, TX packets are now being sent to the network.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   How do I set up iDEN Radio Control on Legacy Tone Systems using IP-223s?   Answer   See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   Is there a Glossary of Common Terminology and Acronyms?   Answer   See attached                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   What Addressing and Port numbers are in use by Dispatch products? What is the Multicast address range for Telex IP Dispatch products?   Answer   The products support both Unicast and Multicast addressing. Class A, B and C private addresses are supported Class D Multicast is in an address range starting at 224.0.0.0 and goes to 239.255.255.255 Acceptable Ports range from 1054 to 65535 for each address. Some IP Addresses and Port numbers are currently in use by our products and should be avoided,  TSM - Telex System Manager (used system wide): 233.15.18.22 Ports 7635/7636 Network Recorder and Remote Database Reviewer: Static IP address of Network Recorder, port # 12343 - by default - can be changed. My SQL Server port 3306 IP-223: 4235 - Telex devices connect to this port for  generating tones.  Specifically 5/6 tones and some DTMF tones. 4245 - Telex devices connect to this port for phone mode control, Remote Cross Patching, Scan List updates, and Cloning.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   Who repairs Telex Duplicators?    Answer   Telex Duplication systems have gone EOL (End of Life) and are not repaired at the factory.  The following were Authorized Telex Service Stations for duplication systems. These companies are possible sources for support parts and service on Cassette and Spinwise duplicators.   Cam Audio 2210 Executive Drive Garland, TX 75041 USA Phone: 800-527-3458 Email: service@camaudio.com Web: www.camaudio.com CCI Solutions 1342 88 th Ave SE Olympia, WA 98507 USA Phone: 800-426-8664-280 e-mail: repair@ccisolutions.com web: www.ccisolutions.com Full Compass 8001 Terrace Avenue Middleton, WI 53562 USA Phone: 800-356-5844 Email: service @fullcompass.com Web: www.fullcompass.com Kingdom Incorporated 719 Lambs Creek Parkway Mansfield, PA USA Phone: 800-788-1122 Web: www.kingdominc.com Hessinger Audio Visual 128 Larch Avenue Bogota, NJ 07603 USA Phone: 201-489-1367 Cell: 201947-0666 Email: havi0666@aol.com **For cassette duplication Only** Cam Audio 2210 Executive Drive Garland, TX 75041 USA Phone: 800-527-3458 Email: service@camaudio.com Web: www.camaudio.com Worldwide…               © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   Is Telex Printwise is still supported?   Answer   Telex Printwise is no longer supported, Please contact the following: Rimage Corp Tech Support: 1-800-553-8312 http://www.rimage.com/  

Question   Does Telex Communications still make and support the above products?  Can I still get support information?   Answer   Edat, Xgen, Zing is no longer a Telex/Bosch product.  The product line was acquired by The Arrington Group, Audio Visual at 918-779-7572 www.tagav.com or email at info@tagav.com          © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   The PTT button will stick on the desk microphone, is there a fix we can do in the field?   Answer   First remove base plate and two screws on front of mic that hold the PTT assembly in place. Remove PTT assy. and carefully pry black cover from metal PTT assy. plate. The red plastic PTT button has one tab that extends out on each side. Using a knife or flat cutters remove both tabs. Reassemble unit and now the mic will not lock into the PTT condition.               © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   What can the NEO-10 do?   Answer   The Telex NEO-10 is a versatile network I/O device that integrates perfectly with a C-Soft console as the control and monitoring device. The NEO-10 contains 10 C form DPST relays with all 6 contacts of the relays brought out to external connections on the unit (Normally Open, Normally Closed, and Common). There are also 10 diode blocked inputs, which can be used to monitor logic levels (0-18V) or external switch contact closures.  Input statuses can be displayed as buttons on the C-Soft console which change colors and text with state changes.   Input Annunciation - C-Soft can also be programmed to annunciate an input state change via an alert tone or .wav file playback, upon receipt of an input state change from any of the ten NEO-10 inputs. The NEO-10 sends out multicast packet bursts to the consoles, any time an input state changes, and of course packet bursts from the console control output relay closures.  Actual control of the NEO-10 is accomplished by a TCP/IP socket connection from the controlling console. Version 5.3 of C-Soft and above, supports control and monitoring functions for multiple NEO devices on the network.   Echo Packets - Later releases of software for the desktop VoIP capable consoles will support NEO-10 as well. In addition to the I/O functions of the device, the NEO-10 supports 10 channels of echo packet functionality. Echo Packet is a method of copying voice/data content on the network to and from multicast addresses. These features allow the Telex multicast scheme to operate on a network without having multicast enabled. Automatic Relay Control - Relays can be programmed to be automatically triggered by the receipt of an Emergency from a field unit, an incoming phone call, or a PTT on the console.  Typical Input Devices - Any switch closure can be used to trigger an Input Message to the console. Door lock and closure switches, alarm circuit outputs, temperature limit switches, remote monitoring of radio site equipment (low transmit power alarms, receive antenna preamp failure, high temperature alarms, power failures, etc.), Typical Output Applications - The NEO-10 can provide remote control of overhead doors, electric door locks, lighting, radio site equipment, generators, security system activation, etc. Often it is advantageous to use a NEO-10 input to verify an output function, such as a remote door lock, monitored by an input position switch, to confirm that the door has been returned to a closed and locked condition, etc. The relay contacts are rated 1.0 amps at 125 volts.             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question I can't hear NENA RX audio in my headset, why?   Answer   To fix this issue you need to add a NENA volume control to your C-Soft design: Open your C-Soft design in C-Soft designer. Right click on a empty space in your csoft design. Click on Add UI Vol. Control Right click on the volume button that you just created and click on properties. On the UI Element Function drop down window, select Volume-NENA. Now Click on the Vol. Control Tab. Make sure the Maximum gain is set to 12dB. Click on ok. Save your C-Soft Design. Now Run C-Soft and test your NENA audio. You now can control how loud your NENA audio is.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   How do I reload the ADHB-4 device drivers? What do I do when I see an exclamation point on the ADHB-4 in the device manager?   Answer   This document was written for ones that have knowledge of PC's and how to use them. If you feel uncomfortable performing any of these tasks please call us at 1-800-898-6723 or your local I.T. Professional. To reinstall the driver you will need to have at least C-Soft version 5.400 installed on your PC. 1. Unplug the ADHB-4 USB cable. 2. Go into the Device Manager and uninstall the ADHB-4 driver (listed under Universal Serial Bus Controllers) 3. Restart the PC. 4. Go back into the Device Manager and see if the ADHB-4 driver is present. If not then continue. 5. Plug the ADHB-4 USB cable back into the PC. 6. The PC should have seen the ADHB-4 and installed it. If there is an exclamation point that popped up then please continue. 7. Right click on the ADHB-4 with the exclamation point. 8. Click on Update Drivers. 9. Click on Browse. 10. Navigate to C:\Program Files\Telex Communications\C-Soft\usb_drivers\Winusb_vista-7\ 11. Click on Next 12. Now the PC should have found the driver. The ADHB-4 should now be reinstalled and the ADHB-4 should be working properly. If you have questions feel free to contact us at 800-898-6723 or email us at telexdispatchtechsupport@us.bosch.com             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question   Are there Electro-Voice Microphone options for Dispatch Consoles?   Answer   See attached                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.