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    What are the configuration options for Bosch IP cameras in Remote Portal?

    Question

     

    What are the configuration options for Bosch IP cameras in Remote Portal?

     

    Answer

     

    See below the available options, services and licenses in Bosch Remote Portal

     

    1. Options in camera details page

     

    The following configuration options for Bosch IP cameras are provided on the camera details page in Remote Portal:

     

    Upgrade firmware

    • Click Update to apply the latest firmware to the camera
    • Note below the batch firmware update, which allows to update all cameras of a group or even all cameras of the entire account.

     

    Open device page (camera website)

    • Access to device page is limited to one hour to avoid unlimited live video streaming.

     

    Edit camera password

    • The camera passwords can be changed remotely if the installer needs access to the camera in the local network, etc.

     

    Save and load a camera configuration

    • The camera configuration can be saved in Remote Portal and loaded back later e.g. after changes made.

     

    Enable Privacy Mode

    • To enable the Privacy Mode restricts Administrators and Technicians from accessing the camera through Remote Portal and through its services.
    • Privacy Mode can be activated by Administrator, Technician or Customers.
    • Alarm Management service still allows access to the camera through Cloud VMS, even if the Privacy Mode is enabled in Remote Portal.
    • Privacy mode can be disabled by a Customer only.

     

    Verify device states:

    • Health
    • Connectivity
    • Activated Services
    Central_Support_0-1639466475454.png

     

    2. Batch firmware update


    In Remote Portal's List View Central_Support_3-1639466504430.png

     the firmware can be updated for more than one camera.

    Update icon shows available firmware  Central_Support_4-1639466527733.png

     

    1. Select firmware update:

    • for all groups of the company
    • for a single group
    • for single or multiple devices

    2. Then click the Update button,

    • the firmware gets updated,
    • the indicator shows the progress.

     

    Central_Support_5-1639466604730.png

     

    Note: Before the update starts, Remote Portal shows all devices which are going to be updated, resp. the reason why some devices cannot be updated.

     

    3. Services & Licenses in Bosch Remote Portal

     

    3.1 The following services are activated by default for video devices with no license needed:

     

    Service
    Features
    Notes
    Remote Connect
    • Remote Connect service enables connection between device, cloud and client software without network configuration on-site.
    • Remote Connect is for free and gets automatically activated for Bosch IP cameras and Divar IP 2000/5000.
    • Remote Connect allows the Customer to display cameras on Remote Portal Viewer on Video Security App and Video Security Client.
    • Remote Connect allows the Administrator and Technician to remotely configure Bosch IP cameras with Configuration Manager.
    Remote Connect Lite
    • Remote Connect Lite service enables connection between Divar network/hybrid, cloud and client software.
    • Remote Connect Lite provides a fix domain name to access the Divar network/hybrid from remote.
    • Divar network/hybrid require local network configuration as detailed in the Divar's Operation Manual.
    • The user name and password need to be entered on the Divar’s local user interface (not on the Web Client).
    Remote Alert
    • Remote Alert service is automatically activated when adding a device to Remote Portal.
    • Add subscribers to Remote Alert service to get the e-mail notifications (see below).
     

     

     

    3.1.1 Add a customer to Remote Connect Service

     

    To add a Customer to Remote Connect service, please perform the following steps as Administrator:

    1. Click on the Remote Connect service card > service details page opens

    2. Click the + icon Central_Support_7-1639466697588.png

    > click Add Customer

    3. Select the related user > Click Save.

    4. Now the Customer can access the device.

    Note: Repeat these steps for all devices the customer wants to access.

     

    3.1.2 Add subscribers to Remote Alert service

     

    To add a subscriber to Remote Alert service, please perform the following steps as Administrator:

    1. Click on the Remote Alert service card > service details page opens

    2. Click the + icon Central_Support_7-1639466697588.png

     > click Add Subscriber

    3. Select the related user and the related alert criteria

    Central_Support_9-1639467206298.png

     

    4. Click Save.

    5. Now the subscribers get notifications by e-mail.

     

    3.2 The following services need a license to become activated:

     

    The licenses are valid 1 year after activation and usually belong to one (1) device.

    Service
    CTN
    Features
    Comment
    Camera Counter Report CBS-CTRRPT-CAM

    Retrieves and stores camera VCA counter values at regular intervals and provides viewing and export via the Remote Portal.

    Camera Counter Report includes up to 12 counters (from 1 to 12 cameras).

    For configuring a Camera Counter Report, please visit the article How to configure a Counter Report in Bosch Remote Portal?

    Installed Apps - Provides an option for Azena (S&ST) cloud connection and access to the list of installed apps. The service requires INTEOX camera
    Alarm Management CBS-ALMGT-CAM Activates the connection to Bosch Cloud VMS and enables Security Operation Centers (SOC) or end-customers to self-manage alarms in the Bosch Cloud VMS.

    The service requires access to Cloud VMS. *)

    Alarm Transmitter CBS-ALMGT-CAT Forward camera events with activated Alarm Management Service in the Bosch Cloud VMS to 3rd party Alarm Automation Platforms. The service requires access to Cloud VMS. *)
    Alarm Notification CBS-ALMGT-NOTI1 Use Alarm Notification to receive VCA events via the Bosch Cloud VMS on your mobile device with the Bosch Site Monitor App. The service requires access to Cloud VMS. *)
    Cloud Storage

    CBS-EBR-CAM

    Record, store and access video event clips in the Bosch Security Cloud.

    The service requires access to Cloud VMS. *)

    Alarm Monitoring CBS-MON-CMS Use Alarm Monitoring to connect cameras to services of certified Monitoring Centers in the Bosch Partner Network.

    The service requires access to Cloud VMS. *)

    This Service is only available for Bosch Partner CMS'es

    In-Store Analytics

    CBS-INSA-COMBOL

    CBS-INSA-MERCHL

    CBS-INSA-OPERAL

    Provides Retailers with customer traffic intelligence to improve in-store experience & service.

    The service requires access to In-Store Analytics application

    EOL announced.

    Intelligent Traffic Solutions CBS-ITS-CAM Transportation Analytics provides data services for traffic authorities to improve safety and operational efficiency. The service requires access to ITS application; currently only for demo and pilot installations

    Notes:

    *) To get access to Cloud VMS and how to configure to Cloud VMS, please visit the related articles.

    Alarm Monitoring and demo licenses are available through Cloud-based Services Product Manager or Tech Support.

     

    3.2.1 Add licenses into Bosch Remote Portal

     

    1. Order the required licenses by Bosch Order desk > You will get an e-mail with the related license codes included.

    2. Logon Bosch Remote Portal as Administrator

    3. Navigate to Service Licenses tab

    4. Click the + icon Central_Support_11-1639467267738.png

    > click Add licenses

    5. Paste the license information of the e-mail into the text box and click Save

    Central_Support_12-1639467310591.png

     

    6. Confirm the licenses and click OK

    Central_Support_13-1639467337280.png

    7. The new licenses appear in the Licenses tab.

     

    3.2.2 Activate services in Bosch Remote Portal

     

    1. Logon Bosch Remote Portal as Administrator

    2. Navigate to Systems tab

    3. Select a newly added camera

    4. Under Services select any available service and click Add Service button

    5. Enable Central_Support_15-1639467376063.png

     with Auto-Renew to automatically use next available license after expiration and click Save.

    Central_Support_16-1639467398835.png

    Note: The services need to be activated for every camera.

    (with the exception of Counter Report which includes up to 12 counters, from 1 to 12 cameras).

     

    4. Remote configuration with Bosch Configuration Manager

     

    Remote Connect service allows remote configuration of Bosch IP cameras through the cloud with Bosch Configuration Manager.

    1. In Configuration Manager click the Remote Portal icon

    Central_Support_17-1639467447309.png

    2. Enter your Remote Portal user and password (Administrator or Technician) > click OK

    3. The groups and devices appear on the device list

    4. The cameras can be configured from remote.

    Central_Support_18-1639467477517.png

     

    Notes:

    • The Administrator has access to all groups and devices of the Account.
    • The Technician needs to be added to restricted devices and groups in Remote Portal, to get these groups and devices displayed in Config Manager.

     

    Version history
    Revision #:
    3 of 3
    Last update:
    ‎12-14-2021 09:46 AM
    Updated by:
     
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