What information is required for password reset of Bosch IP camera, SW and HW decoders?

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 NEW! Find attached the French version of this article!

Question

What information is required for password reset of Bosch IP camera, SW and HW decoders?

Answer

If you forgot the password of your Bosch IP camera/ SW/ HW decoder and you want to reset its password, the Central Technical Support Team can help you.

Before requesting a password reset, please note that you need to provide some important information to the Central Technical Support Team to get help from them.

⚠️ The Authorization Letter is mandatory in order to proceed with the password reset.

The Authorization Letter is available for download via the following article:

• Where to find the Authorization Letter for Password reset of Bosch Video Products and Software?

Please follow the steps below and find out how you can reset the password and what information is needed:

1. First, you need to open a web browser page and type the following:

• http://<IPADDRESS>/masterpwd.htm
  Where <IPADDRESS> is the address of your device.
  
  Example: http://192.168.1.10/masterpwd.htm
  
  

2. This will generate a password challenge code of 32 characters
⚠️ Please note that this challenge code is valid only for 1 hour!

  Info: Another way to find the challenge code is by accessing the following URL: 

http://<IP_address>/rcp.xml?command=0x013f&type=P_STRING&num=1&direction=READ 

3. Please send the password challenge code in plain text via e-mail to the Central Support Team.

4. Additionally, you need to provide them with the following information of your device:

• model number
• MAC Address
• Firmware version
• Serial Number

You can also provide them with a picture of the label of the unit.

⚠️ Be aware that in exceptional cases, you may be required to send them an invoice of your unit or other proof of ownership

Nice to know:

• How should the PUK code be used for password reset of Bosch IP camera, SW and HW decoders?