What information is required for password reset of Bosch IP camera, SW and HW decoders?
If you forgot the password of your Bosch IP camera/ SW/ HW decoder and you want to reset its password, the Central Technical Support Team can help you.
Before requesting a password reset, please note that you need to provide some important information to the Central Technical Support Team to get help from them.
First, refer to the following article:
Please follow the steps below and find out how you can reset the password and what information is needed:
1. First, you need to open a web browser page and type the following:
2. This will generate a password challenge code of 32 characters
⚠️ Please note that this challenge code is valid only for 1 hour!
Info: Another way to find the challenge code is by accessing the following URL:
3. Please send the password challenge code in plain text via e-mail to the Central Support Team.
4. Additionally, you need to provide them with the following information of your device:
You can also provide them with a picture of the label of the unit.
⚠️ Be aware that in exceptional cases, you may be required to send them an invoice of your unit or other proof of ownership
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