Which is the mandatory information requested by Tech Support for a faulty hard drive (HDD) on a DIP AIO/ 6000/ 7000 R2?
Don't skip the Warning Signs that suggest an HDD Failure.
If you suspect that your hard drive has failed and you are contacting the Central Technical Support team, please first consider the mandatory information listed below, which must be provided to them:
1. Has your unit been registered? If not, please find attached the registration form for your unit.
Fill in all mandatory fields from the registration form and send it together with the other information below:
2. Picture of the HDD label
3. For an HDD Failure, the SERIAL NUMBER of the unit is mandatory.
4. Picture with the HDD LED on the front of the unit
6. Print screen from the MegaRAID tabs where the status of the HDD is visible:
Only DIP units using Bosch bought drives are supported by SMC and Bosch. Therefore, if a unit is equipped with hard drives bought anywhere else and the fault occurs because of the hard drives, the case is not supported.