About Central_Support

Question   What can be done when 3rd party camera is flashing between image and Bosch logo in Operator Client?   Answer   Please make sure that: the 3 rd  party camera has the time and date synchronized correctly your 3 rd  party camera doesn’t drop the connection to the network Reboot the camera Restart the VSG service Please check if the firmware of the Camera is conformant on the ONVIF page. If it is not conformant, please get it on the proper version. After getting the correct firmware on the camera, if the image on live and playback is still switching between the Bosch logo and the camera image, please remove the camera from configuration > save & activate the change and re-add the camera to the VSG service to re-establish communication with the VSG. For example, below you will find the ONVIF interface guide for the Hikvision DS-2CD2132F-IWS: https://www.onvif.org/member-portal/wp-content/uploads/sites/2/2017/01/6357964716506851383XMLDoc.xml   ... View more

The MegaRAID controller will automatically detect if a disk has errors causing the RAID volume to be degraded. An error message will appear on the desktop of that system. The system will also generate a beeping sound indicating it needs attention:   This article provides the steps to determine and replace your defective HDD in DIVAR IP R2 This article also applies when: On the front Panel the Red LED at the HDD is on The HDD is shown as faulty in the MegaRaid Software   Article requirements: Mega RAID Storage Manager   Step-by-step guide   To determine which disk is broken, the MegaRAID Storage Manager needs to be opened. Use the windows credentials to login, by default BVRAdmin/WSS4Bosch:   The dashboard shows that the drive unit needs attention. If the audio alarm is heard, it can be deactivated by clicking ‘Silence Alarm’ in the middle lower part of the screen.   By clicking the ‘Logical’ tab, the actual status of the drive unit is displayed. In this case the fourth disk (out of three) is broken and missing. If the disk has errors it will still be visible in the list of disks and will show a red icon. The ‘Slot’ indicates the physical location of the disk. For the DIVAR IP the ‘Slot’ numbering starts in the lower left corner and ends in the upper right corner, counting from left to right and bottom-up.   Before you remove the broken disk, please set it to offline.   When the disk is replaced it should automatically rebuild the RAID volume, no further action is required:   If not, depending on the state of the replacement drive you need to follow this actions: If the Drive state is Unconfigured Bad, please set it to Unconfigured Good   Rebuilding should start now   IMPORTANT Procedure to get the HDD replaced: Gather above mentioned Proof that shows that the HDD is broken Contact Bosch Central Technical Support team with SN of the DIVAR IP R2 Unit, Proof and Shipping Details including Contact Details In Case the Unit is not Registered yet, also included the fully filled Registration Form You will get a confirmation when the replacement is sent Switch the broken part with the replacement and sent back the faulty one with the Return Label included in the shipping Please note that the broken part must be returned after a maximum of 14 days, otherwise we must invoice you   If you need to keep the HDD because of a privacy policy, please check with your Bosch sales for the NON-RETURN DISK Option    Nice to know: Rebuild broken OS RAID on DIVAR IP 6000 or 7000, DIVAR IP 6000 R2 or 7000 R2 without video data loss  DIVAR IP All-in-one 7000: RAID 1/5 creation & Full Factory Default including basic troubleshooting How to create RAID 1 for DIVAR IP All-in-one 7000 GEN3 in case of replacing the 2 x SSD? How to create RAID 5 for DIVAR IP All-in-one 7000 GEN3? How to rebuild RAID 5 on a DIVAR IP unit when a chassis is replaced? ... View more

Question:   Which is the NetApp E2800 Dual Controller Network Interconnection?   Answer:   With the DSA E2800, Bosch introduced Multipathing. It is a fault-tolerance technique that defines more than one physical path between the camera and its iSCSI storage devices through redundant network connections. When using this feature, recording of video data and replaying video data is possible even in case of an iSCSI controller failure. To ensure also that outages of infrastructure equipment (e.g. Switch) could be covered, we recommend following Interconnection.   ... View more

This article describes the easiest method for adding Expansion shelves to a Base unit DSA E-Series E2600, E2700 or E2800.   This article also applies when: The amount of storage is overloaded and you need additional storage after fully populating the base shelf.   Article requirements: 1. Configuration Manager 2. Configuration Client which is included with BVMS 3. Santricity Software   Step-by-step guide       Before adding the expansion to the E2600/ 2700 please turn the Base Unit (Controller) off Connect the expansion via cable to the Base Unit (Controller) and turn first the expansion on, wait for 5 to 10 min and then turn the Base Unit (Controller) on Open Santricity software > Add Storage arrays You can choose to add it automatic or manual a. Select Automatic > OK. A new pop-up message is displayed. Please click OK button: or b. Select Manual > OK. Type the IP Address of your unit and click the “Add” button: c. After several minutes, your unit will be displayed. Please double click on it: d.  After the controller is up and running you would be able to see the extra storage in Santricity as available. Don’t worry! Adding the new storage to the System will not affect the recording or delete the previous LUN’s.   Add the Expansion unit to BVMS Configuration Client a. Right click on the Pool > Add iSCSI Device b. Type the IP address of the unit and click connect > OK   c. Your unit will be visible under VRM Devices List   Edit ISCSI → create new volume: Select the E-Series and then click on Set to create the new Volume group and volume LUNs as well   After the configuration is done, the Lun’s will look like:   The new storage is added and can be used.   Important: E2700 storage systems support both simple and dual simplex controller configurations with the DE1600 shelves DE6600 based storage systems require dual simplex controllers E2700 controller – up to 7 Expansion Units can be added in addition to the Base Unit ... View more

Question   Is it possible to AutoStart the Operator Client without any user action using Windows Credentials?   Answer   BVMS v10.1 and  BVMS v11.0 come with a checkbox where you can logon to the Operator Client with Windows Credentials. If you want to use this function, you need to set up the BVMS Configuration Client and browse the AD users-groups. Then, the users can sign in to Operator Client with their Windows-Credentials.    In order to AutoStart the Operator Client with or without any user action using Windows Credentials, you can use the following values:   1. Logon with Windows credentials: OperatorClient.Supervisor.exe -useWindowsSessionCredentials -connection=[Ip-Address] where [Ip-Address] is BVMS server IP address   2. Auto-Logon without entering Windows credentials - NO user action: OperatorClient.Supervisor.exe -connection=[Ip-Address] -user=xxx -password=yyy where  [Ip-Address] is BVMS server IP address xxx and yyy are Windows credentials   Values from 1 or 2 must be added in "Target" field from Operator Client Properties.    - Demonstration Auto-Logon without entering Windows credentials - NO user action can be found attached to this article.   ⚠️Warning The username and password are stored as cleartext in the target of the shortcut, which could be considered a security risk.   Other useful information: How to configure BVMS to connect to an LDAP and use it as a base for user authentication? How to assign LDAP groups to BVMS user groups? ... View more