About Central_Support

Our cloud services enable users to monitor, manage, record, and replay video security footage directly via the cloud from anywhere. It supports site managers, security operators, or operations staff to make quick decisions, especially from remote locations, to prevent events from escalating. Remote Portal is the central platform for device management, maintenance, and service and software license activation. It allows users to connect all registered devices easily.  System integrators can log in with their account for remote access and maintenance and give their customers mobile access with a few clicks. Remote Portal supports Bosch cameras and DIVAR IP all-in-ones. Once connected, these devices can utilize Bosch software and applications   VideoView+ for DIVAR IP allows you to remotely monitor video footage from cameras connected to your DIVAR IP. It’s ideal for multi-site facilities, from mid-to-larger quantities of cameras per site, in need of local high-retention time, or RAID recording requirements. This is compatible with DIVAR IP all-in-one 4000, 5000, 6000, and 7000. To use the VideoView+ online service, you must first have an account on Remote Portal. If you don't have an account yet, please refer to the following article: How to create a company's account in Bosch Remote Portal?   📚 Overview VideoView+ for DIVAR IP Prerequisites: 1. Connecting a DIVAR IP to Remote Portal 2. Acquiring a VideoView+ for DIVAR IP license 3. Using the latest Video Security Client 4. Adding and activating licenses 5. Adding users and giving access 6. Logging into the system remotely using Video Security Client   VideoView+ for DIVAR IP Prerequisites:   1. Administrator Single Sign-On (SSO) ID credentials for Remote Portal. 2. A supported DIVAR IP all-in-one, with: - System Manager 2.3.2 or higher, - BVMS 12.0.1 or higher with up-to-date corresponding VRM version, - connected to Remote Portal. 3. A license for VideoView+ for DIVAR IP. 4. Video Security Client 3.7.2 or higher for viewing purposes.   In order to use VideoView+ for DIVAR IP, the Remote Portal account needs to utilize Single Sign-On (SSO) ID. Initially, a new Remote Portal account does not use this technology. Follow the process below to convert the account to SSO: How to convert the Remote Portal account to Single Sign-On ID (SSO: SingleKey ID)?   Step-by-step guide   1. Connecting a DIVAR IP to Remote Portal   Before connecting the DIVAR IP to Remote Portal, make sure the minimum software requirements are met; System Manager 2.3.2 or higher BVMS 12.0.1 or higher with up-to-date corresponding VRM version The required update files can be found on our Download Store. For details on the updating processes, always consult the DIVAR IP Software Info Brief and the software package's Release Notes. Further details on updating can be found on our YouTube channel with How-to Videos. Here you can find playlists with videos for all current and recent DIVAR IPs.   a) Login with SSO on Remote Portal, create a technical password and save it How to create a technical password in Remote Portal? b) On the DIVAR IP, open System Manager and connect the device to Remote Portal using the technical password created in step a). Login into Windows on the DIVAR IP and open DIVAR IP System Manager from the DIVAR IP's Windows Desktop Select the Remote Portal connection tab. To connect the DIVAR IP to Remote Portal, you need to use the Technical Password that you just generated it on the Remote Portal Website Fill in your Remote Portal username, retrieve the Technical Password and copy it into the Remote Portal password field Then click Connect button to connect the DIVAR IP to Remote Portal   Select which Company Account to connect the DIVAR IP to. As you can see, a Technician user cannot make this connection, this option being greyed out. Then click Connect   After clicking Connect, the connection will be made   It takes a short while for the status of the device to turn from Offline to Online   The DIVAR IP is now visible on the Remote Portal account and further features can be activated using the desired service licenses.   2. Acquiring a VideoView+ for DIVAR IP license   VideoView+ for DIVAR IP licenses can be bought through your regional Bosch sales representative. VideoView+ for DIVAR IP offers 1 year license per DIVAR IP. Options are available to bundle up to 5 years at time of purchase. CBS-MOBILE-DIP4 VideoView+ for DIP 4000, 1yr CBS-MOBILE-DIP5 VideoView+ for DIP 5000, 1yr CBS-MOBILE-DIP6 VideoView+ for DIP 6000, 1yr CBS-MOBILE-DIP7 VideoView+ for DIP 7000, 1yr Once the license(s) is/are purchased, you will receive an email with the license code(s). How to apply the license will be explained below.   3. Using the latest Video Security Client   VideoView+ for DIVAR IP uses Video Security Client on PC, or the app on iOS or Android for mobile devices. In this article we used the Video Security Client for PC, but a very similar experience can be found on your mobile app. For iOS and Android, simply search the Apple App Store or Google Play Store for "Bosch Video Security" to find the app, or follow the links below. For PC, follow the link from here to the Bosch Security and Safety Download Area, choose Apps & Tools > Video Security Client (VSC) to find the latest downloadable version.    Version 3.7.2 or higher is required for VideoView+ for DIVAR IP.   4. Adding and activating licenses   a) Select the Service Licensing tab \   b) Click Add licenses in the lower right corner   c) Open the email which includes the license codes and copy the full email or the license information between the dashes lines and paste it in the Add licenses textbox. Then click Save.   Check if all licenses are accounted for and click OK   d) Now, select the Systems tab   e) Click on the DIVAR IP you want to assign the license for   f) Then select the DIVAR IP and under the Services menu click Activate Service from the VideoView+ for DiVAR IP section   g) Select the VideoView+ license and click Next *Auto-Renew of service will automatically activate an available license on the account, if available, after the expiration of the current license to reactivate this service. Click the radio button to agree to the terms and conditions and click Save.   h) Click Skip for now and let's add a new user. Afterwards we'll continue configuring the VideoView+ for DIVAR IP   5. Adding users and giving access   You have to be logged in as Administrator a) Go to the User Management tab   b) Click the "..." button in the bottom-right corner and choose which user type you want to add. In this case, we'll choose to add a Technician user.   c) Invite the new user through its email address by typing it in the E-mail field and click Save. *The invitation needs to be accepted by the user and he must convert his account to utilize Single Sign-On (SSO) ID How to convert the Remote Portal account to Single Sign-On ID (SSO: SingleKey ID)?   d) Now, select Systems tab, select your DIVAR IP and click Configure Service under the VideoView+ for DIVAR IP Here you can add the Technician account, after changing it to Single Sign-On ID, to receive access to the VideoView+ for DIP service. Once you thick the box next to the Technician account, it will be displayed in the Individual Users list. Click Save after adding the user account.   6. Logging into the system remotely using Video Security Client   Now, you should follow the steps as explained in this article: How to connect my Remote Portal account to Video Security Client? ⚠️ Make sure that the login into Remote Portal is done by using Single Sign-on option.   After logging in the Video Security Client/ App, select your DIVAR IP and add the BVMS credentials for this DIVAR IP and click Retry.   Now, you have access to your DIVAR IP AIO through the Video Security Client/ App via Bosch Remote Portal:    For a better understanding of Bosch VideoView+ for Cameras and DIVAR IP, we encourage you to join our online Training from Bosch Building Technologies Academy! ... View more

In order to use VideoView+ for DIVAR IP, the Remote Portal account needs to utilize Single Sign-On (SSO) ID. Initially, a new Remote Portal account does not use this technology. Follow the process below to convert the account to SSO.    Step-by-step guide   1. Instead of logging in to Remote portal the standard way, choose the option "Login with Single Sign-on".   2. Fill in your Remote Portal email address and click Next   3. Choose "Sign up".   4. And fill in your password for your new single sign-on account.  Acknowledge the data protection policy, and agree to the terms of use, then click "Continue".   5. You'll receive a six-digit security code in your mailbox which you need to fill in here, then click Finish signup.   6. Read through the General Terms and Conditions of Use, and click Close to finish the sign-up. You will now be logged into your Remote Portal account using your single sign-on ID.    For a better understanding of Bosch VideoView+ for Cameras and DIVAR IP, we encourage you to join our online Training from Bosch Building Technologies Academy! ... View more

Question   What is the compatibility requirement for compiling SDK with BVMS?   Answer   The SDK application should always be compiled with the SDK assembly from the same BVMS version it will work with. There is no guarantee that the operation with different versions would work smoothly. Given that the BVMS SDK code is backwards compatible, it means that if a newer SDK assembly is referenced, then the old code should be compliable without any changes. In BVMS version 10.0.1 there was a major change in implementation (Upgrade SDK environment to .NET version 4.8), therefore compatibility to versions below will not work "out of the box”.    Nice to know: See here more articles related to BVMS – SDK topics. ... View more

🕞 This procedure takes in average ~ 10 min to complete   Possible causes and solution(s)   Symptoms   Camera name is displayed 'Camera 1' in Video Security Client (App), not as it is in Alarm Management. Even that the camera name is changed in Alarm Management in the Device name from the Devices menu or in the Channel name from the Channels menu, the camera name remains displayed as "Camera 1" in the Video Security Client (App).   Solution   The solution is to change the "Video name" from the Web interface of the camera, accessible through: Alarm Management: Devices > Select your camera > click Open Device Page   Or Remote Portal: Select your camera > click Open (limited to 1 hour) next to the "Device Page" option   Or directly on the web interface of the camera by typing its IP Address from the same network   Once you are on the camera's web interface, go in Configuration > General > Identification > Change the "Video Name" as desired to be displayed in the Video Security Client (App) > click Set   The change will be automatically observed in the Video Security Client (App) after reloading the devices section.   ... View more

🕞 This procedure takes in average ~ 5 min to complete   Learn how to customize the BVMS Operator Client to display more than 4 cameras by adjusting the maximum rows of image panes in the User Interface settings within the BVMS Configuration Client.   Step-by-step guide   Open BVMS Configuration Client Go to User Groups Select the User Group that you wish to add more cameos on display Go to Operating Permissions Go to User Interface Change as you like the “Max rows of image panes in playback” and “Max row of image panes” Save and Activate Change the aspect in Operator Client by using the slide   ... View more