About Central_Support

This article explains how to use Milestone's Centralized Search with different Bosch IVA Pro packs.  General information It is important to note that the Centralized Search Engine does not support forensic searches for Bosch IVA tasks. To perform this type of search, the Bosch Forensic Search Plug-in must be utilized.   Introduction   Bosch Security Systems is a leader in advanced camera-based video analytics, offering unparalleled detection accuracy and speed through on-camera processing. This approach not only accelerates analytics performance but also eliminates the need for additional on-site server hardware, providing significant cost and operational efficiencies. With each new firmware release, Bosch continues to expand its suite of video analytics capabilities. The most recent advancements allow for the detection of various objects, categorized as follows: People: Basic person detection (via Bosch IVA Pro Buildings) Traffic pedestrian detection (via Bosch IVA Pro Traffic) Advanced intruders, such as individuals crawling or camouflaged (via Bosch IVA Pro Perimeter) Vehicles: General vehicle detection (via Bosch IVA Pro Buildings) Limited vehicle sub-classes (via Bosch IVA Pro Perimeter) Detailed vehicle classification with full sub-classes (via Bosch IVA Pro Traffic) With the release of firmware version 9.40, Bosch cameras now offer the capability to detect more complex objects, as listed below. New Bosch IVA objects: Safety equipment, such as vests and hard hats (via Bosch IVA Pro Personal Protective Equipment (PPE)) Detailed human attributes, including gender, clothing style and color, hair characteristics, glasses, hats, backpacks, and bags (via Bosch IVA Pro Appearance) License plates, including the state and country of origin (via Bosch IVA Pro LPR) Vehicle make, model, and classification (via Bosch IVA Pro Vehicle Make Model)   Milestone XProtect Centralized Search   Bosch cameras are frequently integrated with Milestone XProtect video management software (VMS) to enhance surveillance capabilities. As of XProtect 2024R2, users can now search across all Bosch-detected objects within the system using Milestone XProtect Centralized Search, with no need for additional plug-ins. This innovative search functionality is immediately available, provided you have compatible Bosch camera models and corresponding IVA Pro licenses. To ensure proper licensing and compatibility, contact your Bosch representative or explore the Bosch Video Product Selector. In addition, appropriate Milestone XProtect licenses are required for full functionality.   Setting Up XProtect Management Client for Bosch Camera-Detected Objects   Metadata Search   Make sure that XProtect 2024R2 is installed and running.   Navigate to the Metadata Search configuration node and configure the attributes that should be available for the search implementation in the Smart Client.    There are dedicated settings for People related attributes and Vehicle related attributes.    Note that not all of the searchable attributes are available with Bosch camera FW 9.40. Please have a closer look into the 'Known limitations' section.   Metadata driver settings   Milestone is consuming Onvif based metadata for the Centralized Search integration and thus the Bosch Metadata Stream type setting needs to reflect this prerequisite.  The selected streaming mode for a Bosch metadata channel is either ONVIF or Bosch Binary & ONVIF   Conducting Object Searches with XProtect Smart Client   Object searches are centrally hosted in the Search tab in the Milestone Smart Client and thus the Search tab needs to be selected for conducting any object search.   For person based searches activate the People button in the Search for... section or the Vehicles button for traffic related searches.    While conduction the search the attributes can be selected or adjusted in the search filter section, depending on the search setting. Please be aware that only features and attributes are shown in the search filter, which have been previously configured in the Management Client (as explained above).   Search results will then be displayed in the results section.   Use Case Examples   The ability to search for Bosch IVA Pro objects in Milestone XProtect Centralized Search can address a wide range of operational challenges. Below are a few practical examples: Workplace Safety Enforcement: Ensure compliance with safety regulations on construction sites by detecting whether personnel are/were wearing safety vests and hard hats. Automated Rule Enforcement: Streamline the enforcement of workplace safety rules and automate compliance reporting. Compliance Insights: Gather actionable data on safety compliance for performance improvements. Cost Reduction: Minimize the financial impact of non-compliance and potential safety violations. Forensic Attribute Search: Find individuals based on specific physical characteristics (e.g., clothing color or accessories) across multiple cameras. Vehicle Detection: Search for vehicles based on attributes such as license plate, make, or model. Crime Investigation: Identify vehicles associated with criminal activity or recover stolen vehicles through advanced search filters. License Plate Verification: Detect mismatches between a vehicle’s license plate and its registered make or model. Search Without License Plates: Locate vehicles even when their license plates are missing or unreadable.   Known Limitations   Search does not work for IVA Pro Dangerous Goods Signs: ADR signs on trucks, vans, and cars​ cannot be searched for in XProtect Centralized Search. No vehicle colors: It is not possible to search for vehicles of specific color through XProtect Centralized Search, if combined with IVA Pro LPR, Vehicle Make Model, or the combination. In case you are specifically interested in searching for vehicle colors the IVA Pro Traffic License has to be activated. Only one license can be activated at a time: You can have multiple IVA Pro licenses installed on the camera, but it's only possible to activate one license at a time.    Frequently Asked Questions (FAQs)   In the XProtect Management Client under "Metadata Use" > "Metadata Search," there is a long list of detectable objects. Which ones should I select?   The objects you select depend on the Bosch camera model and the type of IVA Pro license you are using. The list of detectable objects per IVA Pro license can be found in the "Introduction" section of this article. For assistance with matching the camera hardware and IVA Pro licenses to your needs, please contact your Bosch representative.   Bosch offers a forensic search plug-in for Milestone XProtect. How does it differ from the solution presented here?   The solution described here—searching for Bosch camera-detected objects through XProtect Centralized Search—does not require additional plug-ins, providing an out-of-the-box experience. However, one limitation is that it cannot combine object detection with Bosch IVA rules (such as line crossings or loitering). The Bosch forensic search plug-in offers limited object detection for people and vehicles only.   Can this search method be used in a Milestone XProtect Federated Architecture setup?   Yes, this functionality should work in a Federated Architecture setup. As long as live and playback video, along with metadata, are available from a Bosch camera, XProtect Centralized Search will function correctly. If the camera appears in the search dropdown menu, you should be able to execute the search.   Can I run all types of Bosch IVA Pro on a single camera to detect all objects?   No, it is not possible to run all IVA Pro packs simultaneously on one camera. You must select the specific IVA Pro packs that suit your use case. The only exception is the combination of Bosch IVA Pro License Plate Recognition and Car Make/Model, which can run together. For other packs, while multiple licenses can be installed on a single camera, only one can be active at any given time. ... View more

Question   What does the Status 4 or Status 6 message mean for MIC IP FUSION 9000i?   Answer   Status 4:   Cause:  The PoE source detected during the auto-negotiation provides less than 95 W. The Pan motor, tilt motor, and the heaters will be disabled. Possible Solutions Replace the PoE source with a midspan or switch that can provide 95 W for the MIC 9000i. If a 3rd party PoE source is being used, then you have to contact the manufacturer for assistance.   Status 6   Cause:  When operating using redundant power sources, the camera is detecting insufficient voltage being provided by the external 24 VAC power source. Possible Solutions Ensure that the power cable doesn’t exceed the distances listed in the Installation Manual. Measure the voltage at the camera while connected to the camera to confirm that the power is at least 21.6 VAC. Replace the 24 VAC power source with one that can provide 72 W (4.1A). MIC has PoE priority, therefore ensure that the connected ethernet cable can provide sufficient power. if the intention is to only provide 24VAC, ensure PoE on the switch port is turned off   Clear Code   The code is cleared using the “AUX OFF 65” Acknowledge command. The condition will be checked again 24 hours after the ACK command was issued. If the condition still exists, then the code will be displayed again.    Note Be aware that a wrong midspan used with the MIC-9502-Z30WVF causes the “Status 4” error. Please make sure to use the correct midspans as mentioned in its Datasheet, such as NPD-9501-E. ... View more

 Info For the current article, the following devices/firmware/software versions were used: MIC IP Starlight 7100i (CTN MIC-7522-Z30BR), firmware 7.89.0045 BVMS v12.2   This article explains how to set up a custom tour for Bosch cameras and finally making the custom tour accessible in the BVMS Operator Client.   Step-by-step guide   Start creating the custom tour of your Bosch camera by accessing its web GUI.  1. Type in the browser the camera's IP Address. 2. Go in Configuration > Camera > Pre-positions and Tours 3. Configure the pre-positions and add them in the Custom tour list. Create the individual pre-positions To add a pre-position into the custom tour, select the pre-position from the general list and click the triangle button to copy it to the custom tour list Adjust the custom tour sequence by moving preposition up or down. Select a dwell time from the drop-down list Custom tour.   4. Next step is to identify the applicable AUX command for the custom tour from each camera model owner’s manual.  In our case we used a MIC IP Starlight 7100i and the AUX command for ON/OFF custom tour is 7 (see page 37 from User Manual). 5. The AUX command needs to be added in the Configuration Client afterwards. Open Configuration Client > select the “Cameras and Recording” tab Tick the “All” menu to show all cameras in the system Highlight the Moving Camera that you like to define AUX command of the Custom Tour Select and tick the PTZ box in the cameras list, if the camera was not recognized as a Moving Camera, e.g. fixed camera which shall use its telemetry Then select the “PTZ Settings” icon in the tool bar. Add ON 7 & OFF 7 and name it in the Name's column Click OK   6. Save & Activate your changes 7. You will afterwards have this custom tour start & stop available in the Operator Client as can be seen below:    Nice to know: How to create PTZ presets and placeholders in Bosch Video Management System (BVMS)? How to call a FLEXIDOME IP panoramic 5000 camera preposition in Operator Client? Can Bosch PTZ camera move to a specific pre-position during inactivity? ... View more

Possible causes and solution(s)   Symptoms   When attempting to activate a BVMS license (e.g., MBV-BPRO) through the Bosch Remote Portal, the following error message may appear: “You do not have a Base product for the uploaded system info file in this Software Order. Select a different Software Order to activate license.”   Causes   This issue typically arises when you have installed an incorrect version of BVMS.   Solution   To resolve this issue: Verify the Installed BVMS Version. Identify the version of BVMS installed on your system. In some cases, you may have installed BVMS Viewer instead of the full BVMS version required for the license. If you have installed BVMS Viewer, please make sure that you install the appropriate BVMS version (e.g. BVMS Professional or higher, depending on the license type). Or add a Free License for BVMS Viewer, if you intend to use BVMS Viewer. This can resolve the activation error without needing to change the installed software version. By following these steps, you should be able to activate the BVMS license successfully. ... View more

Introduction   This article provides a step-by-step guide on how to onboard a Bosch camera to Genetec Security Center SaaS using Direct-to-Cloud (D2C) connectivity.   Prerequisites   Camera: Camera of CPP-14 platfrom or newer FW 9.40 or newer Ports for Bosch vendor cloud  Port 42000 TCP Port 443 TCP (HTTPS) Port 80 TCP (HTTP) CRL: http://36.mcg.escrypt.com/crl   Onboarding to Genetec Securty Center SaaS via Direct to cloud (D2C)   Configure time sever on camera Go to Configuration → General → Date/Time. Set up the desired time server settings.   Enable Cloud services Navigate to Configuration → Connectivity → Cloud Services. Set Operations to "ON." Once successfully connected, the Connection State will update to "Available." Connect camera to Bosch Vendor Cloud Select "Security Center SaaS" Bosch Terms and conditions  Read and accept the Bosch Terms and Conditions (opens in a separate tab).   Region for Bosch Vendor Cloud Select the region to onboard the camera to the Bosch Remote Portal. Once onboarding is successful, the connectivity state will change to "Registered."   Onboard Camera to SC SaaS The necessary details (Serial Number and Device Secret) will be displayed for connecting to SC SaaS. Click the "Connect" button to initiate the connection from the camera. Add a Camera to SC SaaS Log in to your Genetec SC SaaS system. Navigate to Configuration → Add Device. Enter the device information by selecting Serial number. For devices directly connected to the cloud.   Add a Bosch Camera Select the manufacturer: "Bosch". Enter the Name, Serial Number, and Secret, which can be found on the camera's webpage. Click "Add" to complete the process. Configure and use your camera The camera has been successfully added to your system. You can now configure its settings (e.g., resolution, FPS) and begin using it. ... View more