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In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the Central Technical Support team needs to get some general and basic information. Ticket content should always be well summarized and structured in order to receive a quick and appropriate feedback. This article lists the concrete instructions for collecting logs or other important information for issues with DIVAR IP. We will classify the different issue scenarios. Depending on the issue, this article lists the required logging to start the initial troubleshooting process.   Unit information   Detailed problem description Has the unit been registered using the registration information that was in the unit shipping box?     (if not, please fill in the form, which can be downloaded from here) Unit information Model Name Full Model Number Serial Number Mat/N Clear picture of the faulty unit label so that the serial number is visible   Symptom specific and Logging Information   ISSUE Mandatory information Not booting Serial Number Registration form Video with the front of the unit during the boot sequence, where the beep codes are audible and the LEDs on the front of the unit are visible Video or picture of the screen – where it is visible whether the unit passes the POST and that the RAID 1 and RAID 5 are properly configured Video or picture of any error message visible on the screen (if the case) IPMI logs (if the case) Information on whether the unit worked before or not    Unit does not power up     Serial number Registration form Pictures with back LEDs from the power supply This is required for/ when Power Supply failure, Unit does not power up Picture with the front panel of the unit What is the result if checking with another power cord? IPMI logs These are required for/ when Device does not power up, No video is shown on the Monitor, BIOS issues Super Doctor logs These are required for/ when Power Supply failure, Unit overheating. Can be requested to see the general health of the unit.     Both SSDs failed     Serial number Registration form  Picture where the status of the RAID 1 and of the member disks is visible. This is requested in general to see the status of the unit  (LED’s). E.G. Red LED is on next to a faulty HDD, RED LED indicates a power  delivery issue Serial number of the faulty SSDs    One SDD failed Serial number Registration form Print screen from the Intel® Solid State Drive Toolbox with the drive summary where the drive health is visible Print screens with the SMART attributes state or a .csv export Serial number of the faulty SSD   Failed HDD   Serial number Registration form Picture with the HDD LED on the front of the unit. This is requested in general to see the status of the unit  (LED’s). E.G. Red LED is on next to a faulty HDD, RED LED indicates a power  delivery issue. MegaRAID logs and a print screen of the "Physical" tab in MegaRAID where the drive status is visible. This is required for/ when HDD failure, RAID controller failure, Windows can't detect the HDD’s, RAID volume issues. Photo of the failed HDD label where HDD model and serial number are visible LSIget data capture script Run the LsiGet script from your OS and send us the logs for analysis. You can find instructions at the following URL or by accessing: LSIget data capture script.pdf LSIget data capture script Manager is required for/ when, for example: Same as point above with MegaRaid, but is requested only by Central Technical Support team in certain cases for deep investigations   Failing RAM module/PSU/ RAID controller or other HW symptoms Serial number Registration form Super Doctor logs/ print screens These are required for/ when Power Supply failure, Unit overheating. Can be requested to see the general health of the unit IPMI logs These are required for/ when Device does not power up, No video is shown on the Monitor, BIOS issues     What does IPMI refer to? Intelligent Platform Management Interface (IPMI) is a set of computer interface specifications that provide out-of-band management for servers and other devices. It allows for management and monitoring of server hardware, including system temperature, voltage, and fan speed, as well as the ability to remotely power on, power off, and reset the system. Additionally, IPMI provides a way to remotely access the server's console, similar to physically sitting in front of the server. This allows for remote management and troubleshooting of servers, even when the operating system is not responding.   IPMI (Intelligent Platform Management Interface) logs provide information about the status and events of a server's hardware and components, such as temperature, voltage, and fan speed. They can also provide information about system events, such as power on/off and system resets, as well as user actions, such as login attempts. This information can be used to troubleshoot and monitor the health of the server.   General Information   If Central Technical Support Team (CTS) suspects that the customers might have a faulty part of a DIVAR IP unit, they will request the general information below. The sooner CTS team will have the delivery details, the better. You can send the delivery details from the first interaction that you have with CTS team: Contact name (person) delivery  Contact number (tel.) delivery  Contact e-mail delivery  Delivery location company name (co location)  Street name  House number  Zip code  City  Country  Specific directions for delivery (Reception, Warehouse… etc. )   ... View more

🕒 This procedure takes in average ~ 10 min to complete   Possible causes and solution(s)   Causes   After configuring the Virtual mask in the web browser of Bosch CPP7.3 camera and afterwards going back to the Live view, the Virtual mask appears as Privacy mask and is not transparent   Other inappropriate behaviors have been noticed, such as: privacy mask is not set to correct location privacy mask does not always acknowledge enable/ disable Virtual mask on wrong spot, MIC camera moves to upright position   This happens on the Bosch CPP7.3 cameras that have FW version older than v.7.86.0019   Solution   Upgrade your camera to Firmware version 7.86. It has been released and it is available on the Download Store.   The Release Letter states: An issue is fixed where the virtual mask configuration on moving cameras was not closed when switching from configuration to live, rendering the virtual masks solid. Release Letter: https://downloadstore.boschsecurity.com/FILES/Bosch_Releaseletter_CPP7.3_FW_7.86.0019.pdf ... View more

OVERVIEW Analog control system connected directly to the MIC IP serial port. The serial com ports of traditional analog systems head end control systems connect directly to the RS485 input of the MIC IP models listed below. APPLICABLE PRODUCTS Camera model: MIC IP starlight 7000i, MIC IP ultra 7100i, MIC IP starlight 7100i and MIC IP fusion 9000i Platform: CPP 7.3 Supported firmware version is 6.43.0027 and above. The supported protocols are Bosch OSRD, Pelco P/D, Forward Vision, and Cohu Serial Protocol license MVS-FCOM-PRCL is required for the camera.   NOTES: This method cannot be used with the AUTODOME. The camera application variant cannot be configured as IO model eg. MIC IP starlight 7000i - IO This is considered a hybrid operation since the cameras can still be controlled over IP. Wiring Connections   Supported protocol commands: Protocol : BOSCH OSRD The Operation Manual for each IP camera lists the applicable commands that are supported. Protocol : Pelco D & Pelco P These basic commands are supported: Pan Right, Pan Left, Tilt Down, Tilt Up, ZOOM in, ZOOM out, Focus Far, Focus Near, Auto Iris, and Manual Iris. In addition, these special Presets and AUX commands are available. Pelco Keyboard Command User Action Description 33 – Preset Press Pans the Camera 180° 34 – Preset Press Moves to the Factory Home position 81 – Preset Press Initiates the Camera’s standard Preposition tour (Tour 1) 82 – Preset Press Initiates the Camera’s custom Preposition tour (Tour 2) 96 – Preset Press Stops AutoPan 99 – Preset Press Initiates an AutoPan 1 – Pattern Press and hold (2 secs.) Start Recording Tour A. Press ACK to end recording.   Press Activate continuous playback of Tour A 2 – Pattern Press and hold (2 secs.) Start Recording Tour B. Press ACK to end recording.   Press Activate continuous playback of Tour B 3 – Pattern Press Initiate the Camera’s standard Preposition tour (Tour 1) 4 – Pattern Press Initiate the Camera’s custom Preposition tour (Tour 2) 1 – Aux On / Aux Off Press Activates Wash/Wipe for MIC IP camera (Preposition 62 must be saved first as the Wash Position) 2 – Aux On / Aux Off Press Activates/Deactivates One Shot Wiper for MIC IP camera 3 – Aux On / Aux Off Press Activates/Deactivates Continuous Wiper for MIC IP camera 4 – Aux On / Aux Off Press Activates/Deactivates BLC 5 – Aux On / Aux Off Press Not Configured; possible selections are listed as Note 1 6 – Aux On / Aux Off Press Not Configured; possible selections are listed as Note 1 7 – Aux On / Aux Off Press Not Configured; possible selections are listed as Note 1 8 – Aux On / Aux Off Press Not Configured; possible selections are listed as Note 1 NOTE 1: Users can remap the 8 AUX commands to some common control commands in the Web GUI. Web GUI configuration: Configuration --> Camera --> Pelco AUX Map   These commands are: Wash/wipe IR mode Night mode auto Wiper one shot BLC White light Wiper continuous AGC Intelligent defog Wiper intermittent Night mode Intelligent tracking   Pelco D – Extended Commands Pelco offers what they refer to as “Extended Commands”. Only the following six absolute position commands are supported. Pelco D Extended Command Description 0x4B Set Absolute Pan Position 0x4D Set Absolute Tilt Position 0x4F Set Absolute Zoom Position 0x51 Query Pan Position 0x53 Query Tilt Position 0x55 Query Zoom Position NOTE: Bosch is not responsible for providing the complete Pelco D protocol documentation. The complete Pelco D protocol guides are only published by Pelco.   Protocol : Forward Vision Forward Vision Keyboard Command User Action Description 87 – Preset Press Activate continuous playback of Tour A 88 – Preset Press Stop Recording Tour A or Playback of Tour A 89 – Preset Press Start Recording Tour A 90 – Preset Press Activate continuous playback of Tour B 91 – Preset Press Stop Recording Tour B or Playback of Tour B 92 – Preset Press Start Recording Tour B 10 – Program Press Toggle OSD On/Off 17 – Program Press Slow Sequence Set (60 seconds) 18 – Program Press Fast Sequence Set (10 seconds) 19 – Pattern Press Start custom tour Wipe On / Off Press Activates/Deactivates Continuous Wiper for MIC IP camera Wash On / Off Press Activates Wash/Wipe for MIC IP camera (Preposition 62 must be saved first as the Wash Position) Lamp On / Off Press Activates/Deactivates IR lamps for MIC IP camera and Night Mode On/Off at the same time Aux On Press Enables Digital Zoom   Protocol : Cohu Only the basic PTZ, Focus, and Iris commands are supported.   Step-by-step guide   Step 1: Enable the 3 rd  party serial protocol license on the IP camera Ensure that the 3rd party serial protocol MVS-FCOM-PRCL license is activated on the camera. The camera will reboot once the activation key is set on the camera. Web GUI configuration: Configuration --> Service --> Licenses   Step 2: Service password unlock Due to the improved security features in 6.4x and higher, the camera requires a RCP CGI command to unlock the service password. Default setting: service password locked RCP CGI: service password unlock http://<IPAddress>/rcp.xml?command=0x0b1a&type=T_OCTET&direction=WRITE&num=0&payload=1 * replace <IPAddress> with the camera IP address   Step 3: Protocol type selection The protocol selection is saved so that a power interruption will not cause a loss in communications. Default protocol: Pelco D RCP CGI: Bosch OSRD http://<IPAddress>/rcp.xml?command=0x09a5&type=P_OCTET&direction=WRITE&num=1&payload=0x80000201D5020001 Pelco P http://<IPAddress>/rcp.xml?command=0x09a5&type=P_OCTET&direction=WRITE&num=1&payload=0x80000201D5020002 Pelco D http://<IPAddress>/rcp.xml?command=0x09a5&type=P_OCTET&direction=WRITE&num=1&payload=0x80000201D5020003 Forward vision http://<IPAddress>/rcp.xml?command=0x09a5&type=P_OCTET&direction=WRITE&num=1&payload=0x80000201D5020007 Cohu http://<IPAddress>/rcp.xml?command=0x09a5&type=P_OCTET&direction=WRITE&num=1&payload=0x80000201D5020008 * replace <IPAddress> with the camera IP address   STEP 4: Configure the fast address A FastAddress (analog device ID) is required for the analog system to control the camera. This set address must match the camera number that is used on the Keyboard or the analog control software. The range is from 1 to 9999. In the Web GUI, navigate to Configuration --> Camera --> Miscellaneous and enter the FastAddress of the camera’s analog device ID. For example, Camera 10 on an Allegiant Matrix Switcher keyboard would be equal to 10 in the GUI. Web GUI configuration: Configuration --> Camera --> Miscellaneous   STEP 5: Serial mode For receiving the RS-485 feedback from the camera communication port, Full-duplex needs to be selected. The MIC IP camera needs to be operating on firmware version 7.86.xxxx and above in order for the analog control system to receive the RS-485 feedback. Web GUI configuration: Configuration --> Camera --> Pelco AUX Map   ... View more

Question   Which are the RCP+ CGI commands for AVIOTEC starlight 8000 to enable or disable the scene quality (bright or dark)?   Answer   Below are the RCP+ commands: To enable scene to bright only: http://<ip address>/rcp.xml?command=0x0a23&type=P_OCTET&direction=WRITE&num=1&payload=0xA060FFFF To enable scene to dark only: http://<ip address>/rcp.xml?command=0x0a23&type=P_OCTET&direction=WRITE&num=1&payload=0x9060FFFF To enable both: http://<ip address>/rcp.xml?command=0x0a23&type=P_OCTET&direction=WRITE&num=1&payload=0xB060FFFF To disable both: http://<ip address>/rcp.xml?command=0x0a23&type=P_OCTET&direction=WRITE&num=1&payload=0x8060FFFF See also:  Which is the RCP+ CGI command for AVIOTEC starlight 8000 to adjust VCA darkness or brightness level? ... View more

Question   Which is the RCP+ CGI command for AVIOTEC starlight 8000 to adjust VCA darkness or brightness level?   Answer   The AVIOTEC starlight 8000 camera can send commands via CGI (via HTTP/HTTPS) through WEB Interface and Configuration Manager.   Below is the RCP+ command: http://<ip address>/rcp.xml?command=0x0bac&type=P_OCTET&direction=WRITE&num=1&payload=0x005400028270 The red digits are for darkness threshold and green digits are for brightness threshold.   See also:  Which are the RCP+ CGI commands for AVIOTEC starlight 8000 to enable or disable the scene quality? ... View more