About Central_Support

Intro   If you can't see the DICENTIS Server Console Item in the right tab anymore this article will help you to surface them again.   DICENTIS server console icon:   With this icon you have a quick access to control the DICENTIS Server.   If you cannot see this the Server icon in the right corner of your display the DICENTIS Server service is most of the time still active but somehow not visible anymore.    This is how the Bosch services normally look like.   And even if you stop the services the icon will not disappear in the tab bar. Only the green check dot will disappear in the icon and you will get notification.   To solve this invisible icon problem do a right click on the tab and select Settings.   Go to the Taskbar settings and click on "Select which icons appear on the taskbar."   Now activate the DICENTIS server console.   If the Server console is not starting by an reboot please check if it is placed in the StartUp. C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp   If you can't find ProgramData you have to activate "Show hidden files, folders, and drives"   Additional The Windows Notifications can be used to monitor and supervise all important programs. For example notifications from the DICENTIS Server Console.   ... View more

Possible causes and solution(s)   Causes   System overview: MIC IP starlight 7000i with 7.83.0027 firmware Camera integrated in SunGuide software   Camera integrated as NTCIP with SUNGUIDE software works great, but as ONVIF there are issues with the focus. When trying to adjust the focus from the SunGuide software, there are no changes with the camera image.   Solution   We recommend you to test the commands of the camera by using the ONVIF Device Manager The focus controls are located under the Imaging settings menu   If you will adjust the Exposure gain, the image will be improved and it will achieve the desired quality, then the camera is working correctly and the focus controls are working as intended via ONVIF   So, in this case the issue could be on the 3 rd  party software and this case should be referred to the Integrated Solutions. At this point there is not much else that Technical Support can do since the issue is not on the Bosch end. See more Knowledge Base articles related to MIC IP starlight 7000i ... View more

   Note If your FLEXIDOME Multi 7000i or FLEXIDOME Multi IR is coming offline sporadically/disappears from the network. Start by making sure that the camera is properly powered by reviewing Section 1.  If your Multi 7000i IR is using the correct power but is still experiencing the issue, then review Section 2.  ------------------------------------------------------------------------------------------------------------------------------------------------------------------- Section1: General power advice applicable for both the FLEXIDOME multi 7000i and FLEXIDOME multi 7000i IR. -------------------------------------------------------------------------------------------------------------------------------------------------------------------   FLEXIDOME multi 7000i    FLEXIDOME multi 7000i IR              PoE selection for power management FLEXIDOME multi 7000i and FLEXIDOME multi 7000i IR Midspans: FLEXIDOME multi 7000i operates normally with all IEEE 802.3at Type 2, Class 4 midspans. FLEXIDOME multi 7000i IR can only recognize POE midspans that meet the IEEE compliance. Known Midspans that do not work with the FLEXIDOME Multi 7000i IR, because they do not meet IEEE compliance.  NPD-6001A (IEEE 802.3af/at 60w). NPD-6001B (IEEE 802.3af/at 60w). NPD-9501A (IEEE 802.3af/at 95w). Or any 30w, 60w and 95w, which is a non-standard at/bt midspan.   Switches: FLEXIDOME multi 7000i, the PoE switch condition as Heater off (working range -20C~55C), 802.3 af (802.3at Type 1) class 3 standard (15.4W PSE) Heater on (working range -50C~55C), 802.3 at type 2, class 4 standard (30W PSE)  FLEXIDOME multi 7000i IR, the PoE switch condition as Heater off and IR on (working range -20C~55C), 802.3 at type 2, class 4 standard (30W PSE) Needs 2-events (2x mode) classification support to identify 30W 802.3at. Non-Cisco switches without 2-event/2x mode need to have 30W static to the port. Heater on and IR on (working range -50C~55C), 802.3bt Type 3, class 5 standard (60W PSE)   Known power sources that do work. Switches: Below have been tested by Bosch and do work with the FLEXIDOME multi 7000i IR. That this is not an inclusive list, as other devices may also work correctly. SMC network: SMCGS801P. HP: HPs530-8G PoE+ switch. Cisco: Catalyst 3560-CB. Midspans (Require IEEE 802.3bt standard): Below have been tested by Bosch and does work with the FLEXIDOME multi 7000i IR cameras.  (This is not an inclusive list, as other devices may also work correctly.) NPD-6001C (indoor, 60W). NPD-6001C-E (outdoor 60W). NPD-9001-E (outdoor, 90W). NPD-6001-I (indoor, industrial, 90W). Microsemi PD-9501GC/AC (indoor, 60W). Microsemi PD-9601GC/AC (indoor ,90W). Vivotek I36-210 (indoor, 60W). Vivotek I46-210 (outdoor, 60W). Vivotek I49-210 (outdoor, 90W). Vivotek I69-210 (industrial, 60W). PROCET PT-PSE109GBRO ver.3. PROCET PT-PSE109GBRO ver.5. PROCET PT-PSE109GBRO ver.6.   When connected to a default Cisco switch. In auto-mode the used switch-port does not provide more than 15w, this results in the camera potentially not get enough power. for example, when the IR turns on. To avoid this and to guarantee enough power on the port, put the switch port to 30w static, or activate the 2-event classification option. IMPORTANT for CISCO switch - Activating the 2-event option. This cannot be done via the switch GUI interface, and also not via the CLI section of the GUI interface. This must be done using a console cable. See page 60: https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst1000/software/releases/15_2_7_e/configuration_guides/int_hw/b_1527e_int_and_hw_c1000_cg.pdf. 1/0/2 is switch 1 and port # 2. For entering the switch, you need to login with switch username and password. This example shows how you can configure 2-event classification. Device> enable. Device# configure terminal. Device(config)# interface gigabitethernet 1/0/2. Device(config-if)# power inline port 2-event. Device(config-if)# end. Once this is set, you can switch back to auto mode, and you will see that the port gets 30w assigned. To see the active consumption per port, send CLI “show power inline police” Example - No IR ON (port 2) Example - with IR max on (port 2)  ------------------------------------------------------------------------------------------------------------------------------------------------------------------- Section 2: Applicable to IR variant only > FLEXIDOME multi 7000i IR. ------------------------------------------------------------------------------------------------------------------------------------------------------------------- Note: If your "FLEXIDOME multi 7000i IR" goes sporadically offline/disappears from the network, and only reboot helps, please verify the following: Models affected: FLEXIDOME multi 7000i IR (NDM-7703-AL) - Fixed dome 20MP 4x 3.7-7.7mm IP66. FLEXIDOME multi 7000i IR (NDM-7702-AL) - Fixed dome 12MP 4x 3.7-7.7mm IP66.   Step 1: Upgrade camera to the latest Firmware. Important Note: When setting the 'Interface mode ETH 1' on the camera, both the camera and the network side needs to have the same setting. If camera is set to Auto the network side needs to be set to Auto also.  Resetting the camera maybe required.   Step 2: If the problem remains, check below to determine if your camera(s) may have a HW problem: Although the chance of having this problem is small, it could occur on cameras produced before July 2023. The mitigation is to set the following. Change "Interface mode ETH 1" from "Auto" to fix "100MbFD" under Network> Network access >. Additionally configure: To avoid hitting 100Mb bit-rate limit, change the used profile(s) in a way that the camera won’t generate more than 80Mb overall (this leaves you 20Mb overhead). Important Detail: When setting the 'Interface mode ETH 1' on the camera, both the camera and the network side need to have the same setting.  If camera is set to Auto the network side needs to be set to Auto also.  If camera is set to fixed mode (e.g. 100Mb, Full Duplex, the network side needs to be set to 100Mb, Full Duplex also. Resetting the camera maybe required. If your camera works after setting it to 100MbFD, you can either choose to: Permanently to use the 100Mb, Full Duplex. Or Contact RMA Desk for rework to fix Auto Negotiation functionality. Please document the outcome of the below on the RMA Form. Confirmation that camera powered properly (Section 1). Confirmation that testing took place using latest Firmware. Confirmation that 100MbitFD mitigates the issue. ... View more

Question   Where to find the NetApp Serial-Number?   Answer   This article explains where to find the Serial-No. of a system. The BOSCH sticker is most important.  For registration and NetApp case creation of the DSA E2700 and the DSA E2800 units only the NetApp S/N of the Controller base unit is relevant.  Where and why should 3rd party devices be registered? Note: Do not use the Bosch 18 digits S/N for re-registration!   S/N Example: 18 digits S/N: 404424972027120001   S/N via label on DSA E2700: On top of the chassis three product labels can be found:     Identify the one with the NetApp logo and pick the 12 digits number with the prefix “Serial”:   S/N via label on DSA E2800: The chassis serial number is printed on a white label affixed to the controller shelf on the right end cap on the front of the chassis. The SN is identified by the text “SN,” which is shown in the figure below:   S/N via SANtricity System Manager: The S/N also is collected in a Support Bundle created with SANtricity, in the StorageArrayProfile.txt file. The enclosure/controller serial number is listed near the top of the file. Additionally, the S/N also can be found in the SANtricity GUI   ... View more

Question   Which are the NetApp DSA E2800 Commercial Type Numbers?   Answer   This is a living document and the list will be constantly updated. Details can also be found in the BOSCH Product catalogue: 💡 Bosch product Catalogue  No. Commercial Type Number Product ID Description 1        DSA-N2E8X4-12AT F01U346434 DSA E-Series (E2800) Base unit 12x4TB 2        DSX-N1D8X4-12AT F01U346435 DSA E-Series (E2800) Expansion unit 12x4TB 3        DSA-N2C8X4-12AT F01U346474 DSA E-Series (E2800) Dual controller unit 12x4TB 4        DSA-N6C8X4-60AT F01U346475 DSA E-Series (E2800) Dual controller unit 60x4TB 5        DSX-N6D8X4-60AT F01U346476 DSA E-Series (E2800) Expansion unit 60x4TB 6        DSA-N2E8X8-12AT F01U346477 DSA E-Series (E2800) Base unit 12x8TB 7        DSX-N1D8X8-12AT F01U346478 DSA E-Series (E2800) Expansion unit 12x8TB 8        DSA-N2C8X8-12AT F01U346479 DSA E-Series (E2800) Dual controller unit 12x8TB 9        DSA-N6C8X8-60AT F01U346480 DSA E-Series (E2800) Dual controller unit 60x8TB 10      DSX-N6D8X8-60AT F01U346481 DSA E-Series (E2800) Expansion unit 60x8TB 11      DSA-N2E8XA-12AT F01U346482 DSA E-Series (E2800) Base unit 12x10TB 12      DSX-N1D8XA-12AT F01U346483 DSA E-Series (E2800) Expansion unit 12x10TB 13      DSA-N2C8XA-12AT F01U346484 DSA E-Series (E2800) Dual controller unit 12x10TB 14      DSA-N6C8XA-60AT F01U346485 DSA E-Series (E2800) Dual controller unit 60x10TB 15      DSX-N6D8XA-60AT F01U346486 DSA E-Series (E2800) Expansion unit 60x10TB 16      DSA-N2E8XC-12AT F01U361550 Base Unit 12x12TB 17      DSX-N1D8XC-12AT F01U361547 Expansion Unit 12x12TB 18      DSA-N2C8XC-12AT F01U361549 Dual Controller Unit 12x12TB 19      DSA-N6C8XC-60AT F01U361548 Dual Controller Unit 60x12TB 20      DSX-N6D8XC-60AT F01U361546 Expansion Unit 60x12TB 21      DSA-EDTK8-4TB F01U346487 DSA E-Series (E2800) HDD 4TB for 12bay 22      DSX-WDTK8-4TB F01U346488 DSA E-Series (E2800) HDD 4TB for 60bay 23      DSA-EDTK8-8TB F01U346489 DSA E-Series (E2800) HDD 8TB for 12bay 24      DSX-WDTK8-8TB F01U346490 DSA E-Series (E2800) HDD 8TB for 60bay 25      DSA-EDTK8-10TB F01U346491 DSA E-Series (E2800) HDD 10TB for 12bay 26      DSX-WDTK8-10TB F01U346492 DSA E-Series (E2800) HDD 10TB for 60bay 27      DSA-EDTK8-12TB F01U361545 HDD 12TB for 12bay 28      DSX-WDTK8-12TB F01U361544 HDD 12TB for 60bay 29  DSX-NRCK40-INT8  F01U348894 Rack empty 40U   ... View more