About Central-Support

Question   Is it possible to use complex maps on the FSM client?   Answer   Recommendation is not to use very complex maps, very complex maps (means big size DWG files) can be made “lighter” by reducing the number of vertex (e.g. remove texts in DWG file and make rather use of the FSM text feature) Note: There is no maximum size limit, it depends on the memory and the architecture. With a 64bit client you do not have a limit. In any way big maps are also slow in loading. Normally we suggest to not exceed monitor resolution or use correct Autocad file.   ... View more

Question   How to replace existing map or background on FSM client?   Answer   If old and new map have the same scale: then it is quite easy: In the tab "Edit", select the button "Current map settings", in the section "image" select a new map/file and open. The new map/background will be displayed and the configured sensors remain. If old and new map have different scales: then it is better to create a new map and move all configured sensors to the new map. You can make use of the function "selection" to select multiple sensors and move them at one time. ... View more

Target is to create a point on the map that represents the panel. It is used as container for the different devices of this panel and is blinking red (in alarm) whenever one of its detectors is in alarm. Step-by-step guide   1.     Select map and select Edit tab. (Note: for this function to work the macro and the devices cannot be on same map.) 2.     In "Edit" window, select macro-area (point), as shown in snapshot below:    3.     Give the macro a name under description (in this example is mac), and select ok 4.     Select second map, select add sensor as shown in snapshot below: 5.     In sensor properties under "Show on" option click on the drop down option and select the name which was assigned to macro as per step 3 above, also assign symbol as per your requirement. 6.     Select settings option, set the driver instance and select the detector/device as shown in example snapshot below: 7.     Apply the changes. 8.     To confirm that the detector has been correctly assigned to the macro, go back to first map and double click the macro, under macro properties the detector should be visible under items list as shown below: 9.     Exit edit mode, now in normal alarm status mode, if detector is triggered then macro will light up with flashing red and four arrows, and alarm message will be shown in alarm grid, as shown below: 10.     By right click on the flashing macro the detector in the list will be displayed and by selecting the detector, the map with this detector in alarm will be displayed. ... View more

Question   What is the maximum of simultaneous client connections supported on FSM?   Answer   For FSM-2500 and FSM-5000, the simultaneous connection of up to 10 clients is supported with the database included in the delivery content (SQL server express). To support the connection of more than 10 clients it is only necessary to change to an higher SQL server edition (not included in delivery content - not free of charge). Note: Currently there is no possibility to check in the application how many clients are installed.   ... View more

  This may occur after a FW upgrade to CPP7.3 FW 7.72.0008 or higher. Or it can occur after an ITS software is updated, but the camera remains at a FW version less than 7.72.0008. Possible causes and solution(s)   Causes Auto focus, Auto iris, and wiper functions were first released in Bosch Moving cameras in 2007 per NTCIP 1205:2001 v01.08. In September 2014 the standard was revised to NTCIP 1205 v01 AMENDMENT 1. Bosch did not implement the changes at that time. An increased amount of Department of Transportation (DOT)in various states have integrated Auto Focus and Auto Iris controls into their ITS software.   At the request of a major DOT customer, the Bosch FW was updated to meet NTCIP 1205 v01 AMENDMENT 1 in November 2020 as CPP7.3 7.72.0008. This in turn can break the functionality in other states that have not upgraded their software to NTCIP 1205 v01 AMENDMENT 1. Or, the ITS customer may upgrade their software to NTCIP 1205 v01 AMENDMENT 1, but are using a FW version less than CPP7.3 FW 7.72.0008. The new software implementation can break the functionality with the older FW.   Solution If the problem occurs after the upgrade to 7.72.0008 or higher, then please contact the software supplier and request that they update to the latest standard. The software supplier may not want to implement this globally, since some other camera manufacturers may not have updated to this standard. If this is the case, then the software supplier could possibly develop a driver for the Bosch cameras and others that use the 2014 standard. Or the cameras must be downgraded to FW to 7.70.0126. For security reasons this older FW has been revoked and is not publicly available. Contact Technical Support to request this FW via a legacy FW waiver process. If the control problems occur after the ITS software is updated to NTCIP 1205 v01 AMENDMENT 1, then the camera is probably still less than 7.72.0008. Upgrade the FW to the latest version available at the Bosch Download Store.   ... View more