About Central-Support

Possible causes and solution(s) Causes FSM software and multiple clients are installed on different hardware than the server The detector symbols are different in Client on Server hardware (e.g. product symbols) and other clients - not on Server hardware - (e.g. dots instead of product symbols) Solution In this case, check that the required detector symbol files are available in the folder symbols in client directory (C:\Program Files (x86)\Alesys Srl\FSM - Fire Monitoring System Client\Symbols) on each used hardware. If you have associated a symbol file that is not present on symbols folder of client, then it is changed to a small point/dot.    ... View more

Question   Can a fire alarm have the same sound as the one for a fault?  Answer   NO, the sound is referred to the sensor properties, so each sensor has its own sound for all the signals (alarm, fault, tamper). ... View more

  Step-by-step guide   To enable commands for an operator (other than administrator), in FSM Client go to the menu File/Administration tools/Users. Then select a user and edit (or double-click on the user). In the tab "Groups" in the part "FSM — Fire Monitoring System" select: "Sensors management (change sensors status)" (This setting is the “main switch” of detector commands) In "Bosch FSI" select the commands that the operator shall be able to use (e.g. Bypass on/off)   ... View more

Question   Is there automatic time sync between FSM and panel? Answer   There is no time synchronization between the FPA/Avenar and FSM. You can set the time from FSM using the commands from panel as shown in below snapshot:   ... View more

Question   When you add ringtone and then click on preview, you cannot stop the sound it carries playing for it seems a fixed time and there is no way to stop it....  Can the ringtone alarm be stopped in Bosch Fire Monitoring System Client?   Answer   YES, at the moment it’s a simple “play” button. It is recommended to use short sounds/tones. ... View more