C-Soft dongle key error codes - What do they mean?
Error 71 - Unable to read the key. Most common error. To correct this error you will need to first check that you have a dongle key or a licensed AD-HB4 plugged into the computer.
If you have a licensed AD-HB4 please contact telex technical support for further assistance. If there is a dongle key, then see the attached document to reload the driver for the dongle key. Error 13 - sp_io_communications_error.
The system device driver is having problems communicating. verify the device driver is correctly installed.
If the driver is installed correctly, then try a different key if you have one. There may be a hardware issue with the key. If you do not have another key you will need to contact our customer service at 1-800-553-5992