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    Critical Communications: Dispatch

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    ‎04-08-2020 06:55 PM
    Question My Network Recorder program will not open and gives an message saying " # defined active channels. Key allows for # channels." - why? Answer To get back into the Network Recorder you will have to delete a file and then reprogram the NR with the multicast addresses. This will reset the Network Recorder Multicast Table to factory defaults and will also enable you to run the program with a lower line Network Recorder key. After completing these steps you will need to reprogram the Multicast addresses of your IP-223’s that you want it to record: To reset the Multicast addresses in the Network Recorder, delete the file recordIP.telex  located at C:\Program Files\Telex Communications\Telex Network Recorder\DataFiles\ Reboot the Network Recorder and now you should be able to program the NR with the multicast addresses and then the NR program will run.             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:31 PM
    Question Does Telex Communications still make and support the above products?  Can I still get support information?   Answer Edat, Xgen, Zing is no longer a Telex/Bosch product.  The product line was acquired by The Arrington Group, Audio Visual at 918-779-7572 www.tagav.com or email at info@tagav.com          © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:06 PM
    Question What does Dispatch products due in the cases of missed packets (lost due to jitter or errors)?   Answer The products have a jitter buffer that allows for packets to be reordered if delivered out of sequence, if this buffer empties due to lost packets the unit will stop and restart once the "Packet delay before playback" buffer is filled.   The product looks at the source and destination address, when a correct incoming port number is recognized the unit will lock in on that source address an ignore packets coming from another source address until the first source stops sending then the second source has access. There is no protection against multiple packets from the same source address with the same multicast and port numbers as this shouldn't happen.  Add to this the same sequence bit in the packet (echoes) should never be allowed. Packets not received or lost before their play sequence (bit) time in the buffer are lost and next packets in the buffer pulled in.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:52 PM
    Question How do I configure Hardware Consoles and HB-3+ to operate DISH-2 Stereo Headsets?   Answer See attached                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:53 PM
    Question Is there an installation guide for DT-GN and MM-GN Microphones with HB-3Plus?   Answer See attached                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:36 PM
    Question Are there Electro-Voice Microphone options for Dispatch Consoles?   Answer See attached                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 07:14 PM
    Question Why doesn't my EF Johnson 5300SLES radio power up when using the cable documented in the manual?   Answer EF Johnson Remote Cable Assembly P/N-597-2002-245 is required for RS series radios (connected to J6 and J8 on the Logic PCB). EF Johnson Remote Cable Assembly P/N-597-5357-746 is required for EFJ 53ES series radios, including all EFJ 5300SL and EFJ 5300SL ES radios   Thess can be purchased from EF Johnson.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:39 PM
    Question How do I set up HB-3 Plus to not mute Radio RX during PTT?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:04 PM
    Question How do I activate paging sidetone on the VoIP consoles?   Answer If your VoIP console does not generate sidetone with paging or DTMF, check the DTMF sidetone box in the System 1 Setup page of the web browser.            © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 07:50 PM
    Question How do I set up Repeater Mode Linking using two DSP-223s?   Answer Two DSP-223s are capable of creating RF links from console to remote base stations/repeaters, with the use of Repeater Mode. Repeater Mode introduces a 400 Ms delay in the TX path, and removes the Hold Tone/LLGT notch filter. When the DSP-223 at the far end detects the tone sequence, it PTTs the Base Station/Repeater, and passes TX audio, which is broadcast. As long as the hold tone is detected, it will hold the channel open. The reverse takes place with a receive signal present at the base station/repeater. This allows an RF link to be established with two mobile radios and two DSP-223s.  This can be useful as either a primary or backup link. This diagram shows two mobile radios config ured to talk to each other.  They are connected to an analog console, and use Tone signaling. This allows control of the base station/repeater with Tone control.       To activate repeater mode, download the current configuration, check the “Repeater Mode” checkbox in the software, and write it back to the DSP-223.                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 07:56 PM
    Question How do I set up Motorola CDM/GM/PRO Series Radios to 223 Series Adapter Panels?   Answer See attached;             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:22 PM
    Question Can I connect a secondary power source to the Dispatch console?   Answer The Dispatch consoles have an Auxiliary Power connector and a primary power supply connector on the rear of the unit. These connectors are internally connected but not designed to supply power to the unit at the same time (either one but not both at the same time). If both sources are required a switch must be implemented on the backup power source requiring a manual switch over from primary to the backup source if the primary power source fails. Power should not be supplied simultaneously to both connectors as hum and noise could be introduced. When primary power is restored, the switch should then be returned to the normal position.                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:56 PM
    Question How do I repair the database on the Telex Network Recorder?   Answer To repair the database, follow the steps below: 1. Open the database reviewer program and press and hold F9, then press F11, this will enable the repair options under the maintenance menu. 2. Click on "Maintenance" 3. Click on "Repair Database 1" , press OK at the prompt. Note: Time to complete will vary based on database size. 4. Click on "Repair Database 3" , press OK at the prompt. Note: Time to complete will vary based on database size. 5. After "Repair Database 3" is done, reboot the computer. 6. Restart the network recorder, you should now be able to access the Database and NR should be recording files again. NOTE: You should also perform these steps before any software upgrades to Network Recorders .                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 07:06 PM
    Question How do you modify the IP-223/MTRBi cable assembly to work with the IP-224?   Answer See attached               © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 07:11 PM
    Question How can I integrate a legacy analog console into a Telex RoIP system?   Answer Legacy TRC (Tone Remote Control) consoles send analog voice and signaling tones down copper pairs to control remote radios.  In a system conversion from copper to RoIP, the IP-223 is able to convert the console signals into data, which is sent across the network to a far end IP-223 in Tone mode. This IP-223 re-constitutes the data back into analog signals, and sends them to the tone remote adapter/control station transmitter.  (The console end IP-223 must be configured for Console mode to perform this conversion) Receive audio is likewise digitized by the radio end IP-223, and sent across the network back to the Console mode IP-223, which again converts the data back into analog audio that is played back as console receive audio. Configuration of the IP-223s Note: Jumpers MUST be configured correctly for the unit to work.  An incorrect jumper setting can waste hours of unnecessary troubleshooting time.  Consult your application notes and manual to determine the correct jumper settings for your application. We recommend that you double check them. It is also important to be sure that the Console mode IP-223 2175 Hz PTT Notch filter is ON.  This prevents two sets of 2175 tones being sent to the radio end of the system (one from the Console mode IP-223 and one from the Tone mode IP-223), which will create a beat frequency, and thus create impossibly unstable tone decoding. Crossover: When converting a legacy tone console to a Telex RoIP system, it is necessary to connect the console outbound audio (TX pair) to the IP-223 RX pair (dB-25 pins 12 and 24), and the console inbound audio (RX pair) to the IP-223 TX pair (dB-25 pins 13 and 25). Software Settings The Parallel Console checkbox in Per Line settings must be checked when using Console Mode. All Function Tones that will be used need to be enabled. Tone and Frequency durations, frequencies and magnitudes must match the radio end TRC decoder requirements Connection in 2 Wire or 4 Wire? If a choice of 2 Wire or 4 Wire configuration is available, there is no doubt that 4 Wire is the best option.  With separate TX and RX audio paths, the possibility of  random loud RX signals audio causing TX decoder to falsely recognize as a TRC tone burst, is eliminated.  This problem is commonly manifested by erratic momentary mode changes from RX to TX modes while receive traffic is active.  This can even cause the radio to change channels randomly as decoder thinks it is supposed to change channels. 4 Wire also normally provides better audio quality and more stable levels over time, especially when long runs of copper leased lines are used, and the false decoding issue is not a factor in 4 Wire.  Figure 1 - Tone Remote Control (TRC) Burst Level setting Most consoles use standard TRC levels and frequencies based on a LLGT (Low Level Guard Tone, sometimes called Hold Tone) of -20 db.  The voice audio portion of the signal normally occupies a level window of approximately -20 to 0.0 dB. Motorola consoles often use a slightly lower TRC level window…a LLGT of about -30 dB.  The voice window will also be correspondingly lower.  This will require a slightly lower LAM level setting in the IP-223 than the typical -35 dB.  The IP-223 is normally able to work reliably with a Motorola legacy console if aligned carefully. If you are unable to obtain consistent TRC keying, verify that your console is sending standard tone frequencies, durations and levels that match what the radio is expecting. Dead key the console (PTT with no voice) and measure the LLGT with a Transmission Test set or TIMS Test Set on the console TX pair.The LLGT should be stable at approximately -20 dB, or with some Motorola consoles, -25 dB to -30 dB.  Adjust accordingly to present this level to the input of the IP-223. Perform a loud voice test and see that the peaks do not exceed approximately 0.0 dB.  The IP-223 should consistently display “CTX F1” at all voice levels from quiet to maximum peak.If the levels peak at greater than 0.0 dB, the IP-223 “CTX F1” display may drop out.  This can be caused by excessive peak levels at the input of the IP-223 CODEC.  If this happens, slightly reduce the input level.The IP-223 gains may be adjusted via software, or a hardware pot. It is good practice to do a quick check of the digital output level going out onto the network with the Telex “VU Meter” program.  The bar graph deflection should be peaking in the range of about ½ to ¾ of full scale. Transmitter deviation should be checked for correct values with a console voice test.  Receive levels should be in approximately the same level range as transmit, to provide acceptable volume at the console.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎05-09-2022 08:32 AM
    If you need to default the password for CSoft because you have forgotten it, or the person who had created the password is no longer with your company, please follow the steps from here.
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    ‎04-08-2020 06:23 PM
    Question How many PTT Guard Tones does the C-200 support?   Answer The C-2000 series supports both 2175Hz and 2300Hz PTT Guard tones.                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:30 PM
    Question Is Telex Printwise is still supported?   Answer Telex Printwise is no longer supported, Please contact the following: Rimage Corp Tech Support: 1-800-553-8312 http://www.rimage.com/  
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    ‎04-08-2020 07:49 PM
    Question Can I telnet into an IP-223? Can I configure the IP-223 in telnet? Why would I want to use telnet?   Answer Can I telnet into an IP-223? Yes, The IP-223 can be telnetted into. Can I configure the IP-223 in telnet? No, The IP-223 cannot be configured from the telnet session.  Why would I want to use telnet? Telnet in the IP-223 is primarily for engineering use, however this can also be a useful trouble shooting tool while in the field.   An example how this could be used is as follows; IP-223 is connected to a radio and you're not getting any receive audio back to your console. Use telnet to see if you have network connectivity and you can also see if the IP-223 is seeing any RX audio coming from the radio.  The user name for this mode is "admin" and the password is "telnet".  This is the default telnet mode and you will be able to view any RX or TX operations the IP-223 is currently processing. Telnet sessions in the IP-223 can also show serial data coming from specific radios in hexadecimal.  To view this mode for radios attached to serial 1 log into the IP-223 with username "serial1"  and password "on".  To view serial port 2 information the username is "serial2" and password "on". Telnet sessions in the IP-223 can also show incoming iDEN radio ANI and other features on attached Falcon Series iDEN phones. The user name for this mode is "lego" and the password is "mania" If you need more help with this contact Telex Technical Support at 1-800-898-6723.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:04 PM
    Question How can I create an appealing C-Soft design?   Answer When our customers design their C-Soft consoles, often times the functionality of the designs are good but the appearance has a lot to be desired. Here are some basic tips on how to make a design that has a much more professional look, promotes dispatcher efficiency and operational accuracy, as well as cuts down on visual fatigue. - Use a uniform style and size on the design, as is appropriate.  Avoid mismatched font sizes. - Use contrasting colors for text and background colors.  Similar colors are difficult to read. - Use symetry in the overall design for a neat, balanced appearance. - Take advantage of the choices in global button styles.  - Use complementary colors in the design.  If in doubt, use a color wheel to choose compatible colors. - Take advantage of pop-up windows to conserve console real estate. - Take advantage of C-Soft's capabilities to add image files to the display background. Two examples of the same C-Soft design are shown below.  One is the way it was received from a customer (except the names have been changed). The second example is the same design that has been modified cosmetically only, except for the addition of mute buttons.  The difference speaks for itself. Figure 1 - The beginning design. Figure 2 - The improved design           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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