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    Critical Communications: Dispatch

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    ‎04-08-2020 08:04 PM
    Question How do I activate paging sidetone on the VoIP consoles?   Answer If your VoIP console does not generate sidetone with paging or DTMF, check the DTMF sidetone box in the System 1 Setup page of the web browser.            © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:22 PM
    Question Can I connect a secondary power source to the Dispatch console?   Answer The Dispatch consoles have an Auxiliary Power connector and a primary power supply connector on the rear of the unit. These connectors are internally connected but not designed to supply power to the unit at the same time (either one but not both at the same time). If both sources are required a switch must be implemented on the backup power source requiring a manual switch over from primary to the backup source if the primary power source fails. Power should not be supplied simultaneously to both connectors as hum and noise could be introduced. When primary power is restored, the switch should then be returned to the normal position.                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:56 PM
    Question How do I repair the database on the Telex Network Recorder?   Answer To repair the database, follow the steps below: 1. Open the database reviewer program and press and hold F9, then press F11, this will enable the repair options under the maintenance menu. 2. Click on "Maintenance" 3. Click on "Repair Database 1" , press OK at the prompt. Note: Time to complete will vary based on database size. 4. Click on "Repair Database 3" , press OK at the prompt. Note: Time to complete will vary based on database size. 5. After "Repair Database 3" is done, reboot the computer. 6. Restart the network recorder, you should now be able to access the Database and NR should be recording files again. NOTE: You should also perform these steps before any software upgrades to Network Recorders .                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:04 PM
    Question How can I create an appealing C-Soft design?   Answer When our customers design their C-Soft consoles, often times the functionality of the designs are good but the appearance has a lot to be desired. Here are some basic tips on how to make a design that has a much more professional look, promotes dispatcher efficiency and operational accuracy, as well as cuts down on visual fatigue. - Use a uniform style and size on the design, as is appropriate.  Avoid mismatched font sizes. - Use contrasting colors for text and background colors.  Similar colors are difficult to read. - Use symetry in the overall design for a neat, balanced appearance. - Take advantage of the choices in global button styles.  - Use complementary colors in the design.  If in doubt, use a color wheel to choose compatible colors. - Take advantage of pop-up windows to conserve console real estate. - Take advantage of C-Soft's capabilities to add image files to the display background. Two examples of the same C-Soft design are shown below.  One is the way it was received from a customer (except the names have been changed). The second example is the same design that has been modified cosmetically only, except for the addition of mute buttons.  The difference speaks for itself. Figure 1 - The beginning design. Figure 2 - The improved design           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:34 PM
    Question I can't hear NENA RX audio in my headset, why?   Answer To fix this issue you need to add a NENA volume control to your C-Soft design: Open your C-Soft design in C-Soft designer. Right click on a empty space in your csoft design. Click on Add UI Vol. Control Right click on the volume button that you just created and click on properties. On the UI Element Function drop down window, select Volume-NENA. Now Click on the Vol. Control Tab. Make sure the Maximum gain is set to 12dB. Click on ok. Save your C-Soft Design. Now Run C-Soft and test your NENA audio. You now can control how loud your NENA audio is.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:55 PM
    Question I'm getting "MYSQL server has gone away." message when using Telex Database Reviewer program, why?   Answer Here's some information on that particular error message.  http://dev.mysql.com/doc/refman/5.0/en/gone-away.html We believe that the server has closed the connection to the Network Recorder due to eight hours of inactivity. Let's try increasing that variable to its maximum value. 1. In notepad, open my.ini  located at  E:\MySQL Server 5.0   or at C:\Program Files\MySQL\MySQL Server 5.0 2. Add a line somewhere under the [mysqld] header with the following text: wait_timeout=2147483 3. Restart the mysql service using Computer Management's Service list. 4. If you wish to verify that the value was set properly, open a command prompt and navigate to      E:\MySQL Server 5.0/bin. Run the following command:     mysqladmin.exe variables      You should see a long list of variables, including wait_timeout. It should have the newly set value.                     © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 07:04 PM
    Question What radios does the IP-224 serially control?   Answer IP-224 Firmware Version 1 supports the following serially controlled radios: Kenwood  • TK-x80 series • TK-x90 series • TK-x150 series • TK-x180 series • TK-5x10 series • NX-700/800 NEXEDGE series EF Johnson  • 5300RS and ES series when using IP-25300 option for IP-224 Motorola • MOTOTRBO XPR series when using MTRBi option for IP-224 iDEN  • Falcon series (RALP Protocol)     © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:34 PM
    Question What can the NEO-10 do?   Answer The Telex NEO-10 is a versatile network I/O device that integrates perfectly with a C-Soft console as the control and monitoring device. The NEO-10 contains 10 C form DPST relays with all 6 contacts of the relays brought out to external connections on the unit (Normally Open, Normally Closed, and Common). There are also 10 diode blocked inputs, which can be used to monitor logic levels (0-18V) or external switch contact closures.  Input statuses can be displayed as buttons on the C-Soft console which change colors and text with state changes.   Input Annunciation - C-Soft can also be programmed to annunciate an input state change via an alert tone or .wav file playback, upon receipt of an input state change from any of the ten NEO-10 inputs. The NEO-10 sends out multicast packet bursts to the consoles, any time an input state changes, and of course packet bursts from the console control output relay closures.  Actual control of the NEO-10 is accomplished by a TCP/IP socket connection from the controlling console. Version 5.3 of C-Soft and above, supports control and monitoring functions for multiple NEO devices on the network.   Echo Packets - Later releases of software for the desktop VoIP capable consoles will support NEO-10 as well. In addition to the I/O functions of the device, the NEO-10 supports 10 channels of echo packet functionality. Echo Packet is a method of copying voice/data content on the network to and from multicast addresses. These features allow the Telex multicast scheme to operate on a network without having multicast enabled. Automatic Relay Control - Relays can be programmed to be automatically triggered by the receipt of an Emergency from a field unit, an incoming phone call, or a PTT on the console.  Typical Input Devices - Any switch closure can be used to trigger an Input Message to the console. Door lock and closure switches, alarm circuit outputs, temperature limit switches, remote monitoring of radio site equipment (low transmit power alarms, receive antenna preamp failure, high temperature alarms, power failures, etc.), Typical Output Applications - The NEO-10 can provide remote control of overhead doors, electric door locks, lighting, radio site equipment, generators, security system activation, etc. Often it is advantageous to use a NEO-10 input to verify an output function, such as a remote door lock, monitored by an input position switch, to confirm that the door has been returned to a closed and locked condition, etc. The relay contacts are rated 1.0 amps at 125 volts.             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:03 PM
    Question How can I troubleshoot IP Console and Gateway Audio Transport Across a Network?   Answer On initial set up of a console system, often the most frequent problem is the failure of Consoles and IP-223s to communicate across the network.  Common causes of this are: Typos in addressing, such as multicast addresses and port numbers not matching on end to end devices. Firewall turned "ON" in console computers Multicast being blocked across the network due to router settings, etc Use of the Telex “VU Meter” program (download at http://www.telex.com/us/dispatch/file?i=97544&lg=eng) is an excellent and quick way to determine if data is present on the correct port numbers. Open VU Meter with the appropriate multicast address and port number entered in the blanks. Turn the program on. Send a test call on the TX or RX port numbers and see if VU Meter indicates digital audio activity. You may open multiple instances of VU Meter to simultaneously monitor TX and RX port numbers.  Verification that audio data is being sent out on the correct address, but not arriving at the far end of the network may indicate a problem with network configurations, that is, blocking of multicast traffic. Please note that some newer switches are intelligent enough to contain routing functions, which can be unintentionally enabled in some situations.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:33 PM
    Question The PTT button will stick on the desk microphone, is there a fix we can do in the field?   Answer First remove base plate and two screws on front of mic that hold the PTT assembly in place. Remove PTT assy. and carefully pry black cover from metal PTT assy. plate. The red plastic PTT button has one tab that extends out on each side. Using a knife or flat cutters remove both tabs. Reassemble unit and now the mic will not lock into the PTT condition.               © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:56 PM
    Question Is there a Quick Start Guide for Network Recorder and Remote Database Reviewer?   Answer See attached                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:39 PM
    Question How do I set up HB-3 Plus to not mute Radio RX during PTT?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:52 PM
    Question How do I configure Hardware Consoles and HB-3+ to operate DISH-2 Stereo Headsets?   Answer See attached                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:01 PM
    Question How do I change Zones/Channels on a Kenwood radio with Telex Dispatch products?   Answer The Telex consoles do not have the ability to directly change zones on a radio, this would be done in either the IP-223 or IP-224. The frequency you select on the console would correspond to the F-Tone on the Per Line Setup page in the IP-223/4. In that same section look at the far right hand side and you will see two columns labeled system and channel. The system column is the zone that you want the radio to change to when the console selects that channel. In turn the IP-223/4 will also change to that channel in that zone. So in practice let’s say the IP-223/4 has F1, F2, F3 set to zones 1,2,and 3 for the channels 1,2,3 respectfully. Now if this is submitted and saved to eeprom, the IP-223/4 will now change channels to zone 1 channel 1 when the IP-2002 selects F1. If the console selects F2 then the radio will change to zone 2 channel 2. If the console selects F3 then the radio will change to zone 3 channel 3.             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:53 PM
    Question Is there an installation guide for DT-GN and MM-GN Microphones with HB-3Plus?   Answer See attached                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:57 PM
    Question Why do I keep getting a Key Read error 71 on C-Soft or Network Recorder?   Answer The PC has an issue with the drivers for the license dongle, reloading of drivers is required. Please check to make sure the donlge USB or Paralell key is plugged into the pc. Reboot the PC. Wait 2 minutes after logging in to the PC and start the software program. If you still get key read errors please follow the rest of the steps to properly install the driver. You need to make sure that the dongle is unplugged. Uninstall all drivers in add/remove programs referred to as Sentinel or Safenet or SPNcombo. Reboot computer. Install the latest driver from the safenet website. http://www.safenet-inc.com/support/tech/sentinel.aspU Reboot computer again. Now plug the dongle key back in. Now download the key reader application and run it. This program should read the key and tell you how many lines it is programmed for. If this program finds the key then Csoft or Network Recorder should work for you.  http://www.telex.com/us/dispatch/file?i=97440&lg=eng           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:53 PM
    Question How do I fix the ! in the device manager for my NR-V2? I have a missing driver for my NR-V2 where can I find it? PCI error in my NR-V2?   Answer The NR-V2 will have that error on it due to the onboard sound card. We purposely did not install the drivers for the onboard sound for the NR-V2. If we did that it would disable the sound card that we installed in the pc. This error will not cause any problems in the operation of the computer.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:03 PM
    Question Why does RX Block not work in C-Soft?   Answer In order to function, RX block requires that per-line mute buttons be present on all lines assigned to have RX block.             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:02 PM
    Question How can I cancel a page once its started in Dispatch consoles?   Answer Pressing any PTT button during the page sequence will cancel the page.             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:56 PM
    Question What files will I need backed up to fully restore Network Recorder?   Answer The locations that you need to backup will be listed as follows. All files in these directories need to be backed up. C:\Program Files\Telex Communications\Telex Network Recorder\DataFiles C:\Program Files\MySQL\MySQL Server 4.1 C:\Program Files\MySQL\MySQL Server 5.0 C:\TL Recorder Files E:\MySQL Server 4.1 E:\MySQL Server 5.0 E:\TL Recorder Files NOTE: You may not have some directories listed above, this is nothing to worry about.  This document covers our older NR and the newer NR-V2.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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