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    Critical Communications: Dispatch

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    ‎04-08-2020 08:12 PM
    Question What will the IRR button record in C-Soft runtime?   Answer The IRR button will record recieve audio only. This applies to the select, unselect audio as well as to the global call history window.
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    ‎04-08-2020 06:29 PM
    Question What Addressing and Port numbers are in use by Dispatch products? What is the Multicast address range for Telex IP Dispatch products?   Answer The products support both Unicast and Multicast addressing. Class A, B and C private addresses are supported Class D Multicast is in an address range starting at 224.0.0.0 and goes to 239.255.255.255 Acceptable Ports range from 1054 to 65535 for each address. Some IP Addresses and Port numbers are currently in use by our products and should be avoided,  TSM - Telex System Manager (used system wide): 233.15.18.22 Ports 7635/7636 Network Recorder and Remote Database Reviewer: Static IP address of Network Recorder, port # 12343 - by default - can be changed. My SQL Server port 3306 IP-223: 4235 - Telex devices connect to this port for  generating tones.  Specifically 5/6 tones and some DTMF tones. 4245 - Telex devices connect to this port for phone mode control, Remote Cross Patching, Scan List updates, and Cloning.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:08 PM
    Question How do I set up EF Johnson Series 5300 Mobile Radio Alias and User ID Operation?   Answer See attached.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:09 PM
    Question How do I set up TETRA Dispatch Solutions via Sepura Terminal Interface?   Answer See attached.  
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    ‎04-08-2020 06:30 PM
    Question Is Telex Printwise is still supported?   Answer Telex Printwise is no longer supported, Please contact the following: Rimage Corp Tech Support: 1-800-553-8312 http://www.rimage.com/  
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    ‎04-08-2020 08:06 PM
    Question How do I reload the ADHB-4 device drivers? What do I do when I see an exclamation point on the ADHB-4 in the device manager?   Answer This document was written for ones that have knowledge of pc's and how to use them. If you feel uncomfortable performing any of these tasks please call us at 1-800-898-6723 or your local I.T. Professional. To reinstall the driver you will need to have at least C-Soft version 5.400 installed on your pc. 1. Unplug the ADHB-4 USB cable. 2. Go into the device manager and uninstall the ADHB-4 driver. (listed under Universal Serial Bus Controllers) 3. Restart the pc. 4. Go back into the Device manager and see if the ADHB-4 driver is present. If not then continue. 5. Plug the ADHB-4 USB Cable back into the PC. 6. The PC should have seen the ADHB-4 and installed it. If there is an exclamation point that popped up then please continue. 7. Right click on the ADHB-4 with the exclamation point. 8. Click on Update Drivers. 9. Click on Browse. 10. Navigate to C:\Program Files\Telex Communications\C-Soft\usb_drivers\Winusb_vista-7\ 11. Click on Next 12. Now the pc should have found the driver. The ADHB-4 should now be reinstalled and the ADHB-4 should be working properly. If you have questions feel free to contact us at 800-898-6723 or email us at telexdispatchtechsupport@us.bosch.com     © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:28 PM
    Question Is there a Glossary of Common Terminology and Acronyms?   Answer See attached                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:04 PM
    Question How can I troubleshoot IP Console and Gateway Audio Transport Across a Network?   Answer On initial set up of a console system, often the most frequent problem is the failure of Consoles and IP-223s to communicate across the network.  Common causes of this are: Typos in addressing, such as multicast addresses and port numbers not matching on end to end devices. Firewall turned "ON" in console computers Multicast being blocked across the network due to router settings, etc Use of the Telex “VU Meter” program (download at http://www.telex.com/us/dispatch/file?i=97544&lg=eng) is an excellent and quick way to determine if data is present on the correct port numbers. Open VU Meter with the appropriate multicast address and port number entered in the blanks. Turn the program on. Send a test call on the TX or RX port numbers and see if VU Meter indicates digital audio activity. You may open multiple instances of VU Meter to simultaneously monitor TX and RX port numbers.  Verification that audio data is being sent out on the correct address, but not arriving at the far end of the network may indicate a problem with network configurations, that is, blocking of multicast traffic. Please note that some newer switches are intelligent enough to contain routing functions, which can be unintentionally enabled in some situations.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:29 PM
    Question Who repairs Telex Duplicators?    Answer Telex Duplication systems have gone EOL (End of Life) and are not repaired at the factory.  The following were Authorized Telex Service Stations for duplication systems. These companies are possible sources for support parts and service on Cassette and Spinwise duplicators.   Cam Audio 2210 Executive Drive Garland, TX 75041 USA Phone: 800-527-3458 Email: service@camaudio.com Web: www.camaudio.com CCI Solutions 1342 88 th Ave SE Olympia, WA 98507 USA Phone: 800-426-8664-280 e-mail: repair@ccisolutions.com web: www.ccisolutions.com Full Compass 8001 Terrace Avenue Middleton, WI 53562 USA Phone: 800-356-5844 Email: service @fullcompass.com Web: www.fullcompass.com Kingdom Incorporated 719 Lambs Creek Parkway Mansfield, PA USA Phone: 800-788-1122 Web: www.kingdominc.com Hessinger Audio Visual 128 Larch Avenue Bogota, NJ 07603 USA Phone: 201-489-1367 Cell: 201947-0666 Email: havi0666@aol.com **For cassette duplication Only** Cam Audio 2210 Executive Drive Garland, TX 75041 USA Phone: 800-527-3458 Email: service@camaudio.com Web: www.camaudio.com Worldwide…               © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎03-26-2020 04:26 PM
    Question The time change occured and now is off one hour on my C-6200, IP-1616, and IP-2002.  How can I change the time on these consoles?   Answer To change the time on the IP-1616 follow these steps: To set the console clock in quick mode, do the following: 1. On the IP-1616 keypad, press and hold the MUTE button, F16 button, and the XP button in that order. 2. Follow steps 3-17 in “CLK Menu” . To change the time on the IP-2002 follow these steps: To set the console clock in quick mode, do the following: 1. Press and hold Line 1’s MUTE button, Softkey 1,  and the * button, in that order. 2. Follow steps 3-17 in “CLK Menu” . To change the time on the C-6200 follow these steps: To set the console clock in quick mode, do the following: 1. On the C-6200 keypad, press and hold the MUTE button, the F16 button, and the C1 button, in that order. 2. Follow steps 3-17 in “CLK Menu” . The Programming Mode menu appears. 3. Press the CLK softkey. The clock menu appears. Options Edit, A/P, 12/24, and back appear. 4. Press the 12/24 softkey until 12hr displays. The 12-hour clock mode is selected. In the upper-right corner of the display, 12hr appears OR    Press the 12/24 softkey until 24hr displays. The 24-hour clock mode is selected. In the upper-right corner of the display, 24hr appears. 5. Press the A/P softkey to set the 12-hour clock time to AM or PM, if 12-hours clock mode is selected. The time appears with AM or PM on the right. 6. Press the Edit softkey. The clock settings appear on the display. 7. Press the Hours softkey. The Hours menu appears and displays the current setting. 8. Press the 12 softkey. The clock resets to 12 hours or 1200 hours depending on selected mode 9. Press the dwn or up softkey until correct hours displays. The hour setting changes. 10. Press the back softkey after setting the hours. The edit clock menu appears. 11. Press the Mins softkey. The minutes menu appears and displays the current settings. 12. Press the 0 softkey. The clock reset to 0 minutes. 13. Press the dwn or up softkey until correct minutes displays. The minutes setting changes. 14. Press the back softkey after setting the hours and minutes. The hour and minutes setting menu appears. 15. Press the back softkey. The edit clock menu appears. 16. Press the back softkey. The Programming Menu appears. 17. Press the EXIT softkey. The console displays, Resetting console. Changes are saved.         © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:25 PM
    Question How do I set up iDEN Radio Control on Legacy Tone Systems using IP-223s?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:05 PM
    Question How does the Cross-Mute logic work in C-Soft?    Answer To explain this we created a flow chart of the process. This is how C-Soft Runtime checks to Cross-Mute audio or not. TX Monitor is found in C-Soft designer under the Edit menu – Setup Per Line Parameters - Options button for each line.   Local Console is found in C-Soft Designer under the Edit menu – Setup Global Parameters -  Local Console Tab.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:55 PM
    Question My Network Recorder program will not open and gives an message saying " # defined active channels. Key allows for # channels." - why? Answer To get back into the Network Recorder you will have to delete a file and then reprogram the NR with the multicast addresses. This will reset the Network Recorder Multicast Table to factory defaults and will also enable you to run the program with a lower line Network Recorder key. After completing these steps you will need to reprogram the Multicast addresses of your IP-223’s that you want it to record: To reset the Multicast addresses in the Network Recorder, delete the file recordIP.telex  located at C:\Program Files\Telex Communications\Telex Network Recorder\DataFiles\ Reboot the Network Recorder and now you should be able to program the NR with the multicast addresses and then the NR program will run.             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:06 PM
    Question What does Dispatch products due in the cases of missed packets (lost due to jitter or errors)?   Answer The products have a jitter buffer that allows for packets to be reordered if delivered out of sequence, if this buffer empties due to lost packets the unit will stop and restart once the "Packet delay before playback" buffer is filled.   The product looks at the source and destination address, when a correct incoming port number is recognized the unit will lock in on that source address an ignore packets coming from another source address until the first source stops sending then the second source has access. There is no protection against multiple packets from the same source address with the same multicast and port numbers as this shouldn't happen.  Add to this the same sequence bit in the packet (echoes) should never be allowed. Packets not received or lost before their play sequence (bit) time in the buffer are lost and next packets in the buffer pulled in.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:23 PM
    Question How do I configure the IP-223 to operate in Console mode?   Answer Programming the IP-223 to operate in Console mode: For either 2 or 4 wire set J3, J9, J11, J16 and J21 (Line 1) or J19, J20, J25, J28 and J29 (Line 2) to "B" position. For 2-Wire; set J33 and J34 (Line 1) or J5 and J6 (Line 2) to "A" position, set J14 (Line 1) or J24 (Line 2) to "B" position. For 4-Wire set J33 and J34 (Line 1) or J5 and J6 (Line 2) to "B" position, set J14 (Line 1) or J24 (Line 2) to "A" position. Close unit   Now connect your 2 or 4-Wire control line to the correct IP-223 DB-25 I/O port. For 2-Wire connect the (TX/RX) wires to Pins 13 and 25 For 4-Wire connect the TX (Out to console) wires to Pins 13 and 25, connect the RX (In from console) wires to Pins 12 and 24. Once your jumpers and wire connections are set you will need to place the IP-223 line into Console mode. To do this, follow the steps below: Log into the web page of the IP-223. Click on the Multicast address setup picture at the top of the page. Use the Line Type drop down for line 1 or line 2 and set it to Console mode. Now Click on the Submit button at the bottom of the page. Click on the Per-Line setup picture at the top of the page. Go to individual Lines being configured for Console mode, scroll down to "Options" section. Check "Parallel Tone Console" checkbox. Now Click on the Submit button at the bottom of the page. Now click on the Save To EEPROM and click on Save Parameters. Now that line of the IP-223 is set to Console mode will decode PTT tones. The next steps you need to take is to set levels. To set levels do the following: Using a transmission test set or similar device, measure the audio on the front panel RX test point of the IP-223 to ground. Key up the attached tone console, with no voice (only 2175 tone present) Using a small screw driver, adjust the RX pot on the front of the IP-223 for the line under test.  Set the Low Level guard tone to the level you desire, typical is -20dbm into a loaded circuit (looking for 0 gain) Key up the tone console, measure the voice audio on the RX pins of the IP-223, typical is 0dbm peaks into a loaded circuit. You should see "CTX F1" displayed on the front of the IP-223 when you PTT from the tone console, TX packets are now being sent to the network.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:31 PM
    Question Does Telex Communications still make and support the above products?  Can I still get support information?   Answer Edat, Xgen, Zing is no longer a Telex/Bosch product.  The product line was acquired by The Arrington Group, Audio Visual at 918-779-7572 www.tagav.com or email at info@tagav.com          © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:05 PM
    Question Multicast doesn't seem to be working on my Telex Dispatch system - what are good next steps to troubleshoot for possible network issues?   Answer The problem can come from many reasons, the two most common are the following: 1. The TTL value entered isn't high enough for the number of router hops and Multicast packets are being pruned by the network before reaching the end point unit.  Try increasing the TTL value. 2. By default WAN or Layer 3 networks will not pass multicast traffic, a good next step to test overall port number addressing.  Configure a number of devices for "point to point" Unicast instead of "point to multi-point" Multicast.   Enter the IP address of the far end IP unit into the Multicast address field of the local IP unit.  Do this for both ends. If console and radio traffic now work using Unicast the network is not configured correctly for Multicast traffic an you need to work with the IT manager for resolution.          . © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:05 PM
    Question Customers have been experiencing an issue with NENA RX audio after they've updated C-Soft and their HB4 to a higher version of firmware.   Answer To fix this issue you need to add a NENA volume control to your C-Soft design.   Open your C-Soft design in C-Soft designer. Right click on a empty space in your csoft design. Click on Add UI Vol. Control Right click on the volume button that you just created and click on properties. On the UI Element Function drop down window, select Volume-NENA. Now Click on the Vol. Control Tab. Make sure the Maximum gain is set to 12dB. Click on ok. Save your C-Soft Design. Now Run C-Soft and test your NENA audio. You now can control how loud your NENA audio is.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:34 PM
    Question How do I reload the ADHB-4 device drivers? What do I do when I see an exclamation point on the ADHB-4 in the device manager?   Answer This document was written for ones that have knowledge of PC's and how to use them. If you feel uncomfortable performing any of these tasks please call us at 1-800-898-6723 or your local I.T. Professional. To reinstall the driver you will need to have at least C-Soft version 5.400 installed on your PC. 1. Unplug the ADHB-4 USB cable. 2. Go into the Device Manager and uninstall the ADHB-4 driver (listed under Universal Serial Bus Controllers) 3. Restart the PC. 4. Go back into the Device Manager and see if the ADHB-4 driver is present. If not then continue. 5. Plug the ADHB-4 USB cable back into the PC. 6. The PC should have seen the ADHB-4 and installed it. If there is an exclamation point that popped up then please continue. 7. Right click on the ADHB-4 with the exclamation point. 8. Click on Update Drivers. 9. Click on Browse. 10. Navigate to C:\Program Files\Telex Communications\C-Soft\usb_drivers\Winusb_vista-7\ 11. Click on Next 12. Now the PC should have found the driver. The ADHB-4 should now be reinstalled and the ADHB-4 should be working properly. If you have questions feel free to contact us at 800-898-6723 or email us at telexdispatchtechsupport@us.bosch.com             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:23 PM
    Question How many PTT Guard Tones does the C-200 support?   Answer The C-2000 series supports both 2175Hz and 2300Hz PTT Guard tones.                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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