How do I Properly Clean and Disinfect my Telex Headset?
This memo describes specific disinfectants and cleaning methods that are acceptable for use on RTS and Telex headset and microphone products.
Approved cleaning agents are listed below. Sani-Cide EX by Celeste Industries or minimum 70% isopropyl alcohol are preferred.
1. Sani-Cide EX3 produced by Celeste Industries 2. Matrix Disinfectant/Cleaner #3 produced by Jon-Don 3. NETBIOKEM DSAM produced by PSA 4. Isopropyl alcohol at least 70%.
Remove porous foam components such as ear cushions and foam microphone windscreen. Apply cleaning agent to a soft towel to clean the plastic and metal parts. Cleaner should wipe off or evaporate quickly. *Do not soak or allow the cleaner to puddle on the unit. *Do not allow any liquid to touch the speaker or microphone element directly as this may cause damage.
Use only isopropyl alcohol (70% minimum) on porous foam parts including the mic windscreen and/or ear cushion. Once removed soak until absorbed completely. Squeeze out excess liquid and allow to air dry at room temperature before reattaching.
Cleaning directions included in this letter are for external surfaces only. Internal surfaces should not require cleaning.
If C-Soft closes down during a NENA call, will the call be still be heard?
NENA port audio will only work if C-Soft is first running. NENA audio will continue to route between Phone system and headset if C-Soft or PC is accidentally closed or shut down for whatever reason. Without C-Soft first being launched NENA will not work.
Additional testing shows that if C-Soft was started but couldn't get a license (server operation failure), the user can select Demo Mode and have NENA audio route to headset.
I keep getting a Key Read error 71 on C-Soft or Network Recorder. Why and what can I do?
The PC has an issue with the drivers for the license dongle, reloading of drivers is required.
Please check to make sure the donlge USB or Paralell key is plugged into the pc.
Reboot the pc. Wait 2 minutes after logging into the pc and start the software program.
If you still get key read errors please follow the rest of the steps to properly install the driver.
You need to make sure that the dongle is unplugged.
uninstall all drivers in add/remove programs referred to as sentinel or safenet or SPNcombo.
Install the latest driver from the safenet website. http://www.safenet-inc.com/support/tech/sentinel.asp
Reboot computer again.
Now plug the dongle key back in.
Now download the key reader application and run it. This program should read the key and tell you how many lines it is programmed for. If this program finds the key then Csoft or Network Recorder should work for you. http://www.telex.com/us/dispatch/file?i=97440&lg=eng
What models of iDEN phones are supported with the IP-223/NI-223 adaptors?
In general, if the iDEN phone has a Falcon Series connector it should work. Below you will find a list of phones that we have tested and are known to work. Models i315 i832 i836 i730 i580 i930 i710 i205 i605 i560 i355 i325 i325IS i860 i850 i365
What will the IRR button record in C-Soft runtime?
The IRR button will record recieve audio only. This applies to the select, unselect audio as well as to the global call history window.
When sending out pages the console steers the page to the correct channel, but then immediately switches back to whatever channel was selected prior to the page. Need it to stay on the paged out channel.
This is standard operation if the page button is configured with 0 in the "Talk Time" field. Typically if you send pages and voice on the same channel it is expected that the "Talk Time" field has a value inserted to keep the radio keyed allowing the dispatcher time to press PTT so your not bouncing the radio RF final with a very short de-key.
Does Telex Dispatch support UDP Unicast addresses instead of UDP Multicast addresses?
Yes. Place opposite ends static ip address into the multicast address field, see example below: Note: You will now be operating in point to point mode (ie...ip-223 to single console), point to multi point (ie...ip-223 to multiple consoles) will not work.
C-Soft dongle key error codes - What do they mean?
Error 71 - Unable to read the key. Most common error. To correct this error you will need to first check that you have a dongle key or a licensed AD-HB4 plugged into the computer.
If you have a licensed AD-HB4 please contact telex technical support for further assistance. If there is a dongle key, then see the attached document to reload the driver for the dongle key. Error 13 - sp_io_communications_error.
The system device driver is having problems communicating. verify the device driver is correctly installed.
If the driver is installed correctly, then try a different key if you have one. There may be a hardware issue with the key. If you do not have another key you will need to contact our customer service at 1-800-553-5992