Critical Communications: Dispatch

Question MOTOTRBO Frequently Asked Questions?   Answer See attached document.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up E. F. Johnson Series 5300 Radios to 223 Series Adapter Panels?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I connect a Vertex Standard VXR-7000 Repeater to 223 Series Adapter Panel?   Answer See attached;               © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up M/A COM ORION, J725M and M7100 Mobile Radios to 223 Series Adapter Panels?   Answer See attached;                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up Relm RM Series Radios to 223 Series Adapter Panels?   Answer See attached;                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

To change the file location for your IRR audio recordings, you will need to be running at least TSM version 3.0 or later. 

Question How do I set up Motorola XTL-5000 Radios to 223 Series Adapter Panels?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up Datron Guardian Series Mobile to 223 Series Adapter Panels?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How can I troubleshoot IP Console and Gateway Audio Transport Across a Network?   Answer On initial set up of a console system, often the most frequent problem is the failure of Consoles and IP-223s to communicate across the network.  Common causes of this are: Typos in addressing, such as multicast addresses and port numbers not matching on end to end devices. Firewall turned "ON" in console computers Multicast being blocked across the network due to router settings, etc Use of the Telex “VU Meter” program (download at http://www.telex.com/us/dispatch/file?i=97544&lg=eng) is an excellent and quick way to determine if data is present on the correct port numbers. Open VU Meter with the appropriate multicast address and port number entered in the blanks. Turn the program on. Send a test call on the TX or RX port numbers and see if VU Meter indicates digital audio activity. You may open multiple instances of VU Meter to simultaneously monitor TX and RX port numbers.  Verification that audio data is being sent out on the correct address, but not arriving at the far end of the network may indicate a problem with network configurations, that is, blocking of multicast traffic. Please note that some newer switches are intelligent enough to contain routing functions, which can be unintentionally enabled in some situations.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up Motorola CDM/GM/PRO Series Radios to 223 Series Adapter Panels?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up EF Johnson Series 5300 Mobile Radio Alias and User ID Operation?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question Can I telnet into an IP-223? Can I configure the IP-223 in telnet? Why would I want to use telnet?   Answer Can I telnet into an IP-223? Yes, The IP-223 can be telnetted into. Can I configure the IP-223 in telnet? No, The IP-223 cannot be configured from the telnet session.  Why would I want to use telnet? Telnet in the IP-223 is primarily for engineering use, however this can also be a useful trouble shooting tool while in the field.   An example how this could be used is as follows; IP-223 is connected to a radio and you're not getting any receive audio back to your console. Use telnet to see if you have network connectivity and you can also see if the IP-223 is seeing any RX audio coming from the radio.  The user name for this mode is "admin" and the password is "telnet".  This is the default telnet mode and you will be able to view any RX or TX operations the IP-223 is currently processing. Telnet sessions in the IP-223 can also show serial data coming from specific radios in hexadecimal.  To view this mode for radios attached to serial 1 log into the IP-223 with username "serial1"  and password "on".  To view serial port 2 information the username is "serial2" and password "on". Telnet sessions in the IP-223 can also show incoming iDEN radio ANI and other features on attached Falcon Series iDEN phones. The user name for this mode is "lego" and the password is "mania" If you need more help with this contact Telex Technical Support at 1-800-898-6723.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I reload the ADHB-4 device drivers? What do I do when I see an exclamation point on the ADHB-4 in the device manager?   Answer This document was written for ones that have knowledge of pc's and how to use them. If you feel uncomfortable performing any of these tasks please call us at 1-800-898-6723 or your local I.T. Professional. To reinstall the driver you will need to have at least C-Soft version 5.400 installed on your pc. 1. Unplug the ADHB-4 USB cable. 2. Go into the device manager and uninstall the ADHB-4 driver. (listed under Universal Serial Bus Controllers) 3. Restart the pc. 4. Go back into the Device manager and see if the ADHB-4 driver is present. If not then continue. 5. Plug the ADHB-4 USB Cable back into the PC. 6. The PC should have seen the ADHB-4 and installed it. If there is an exclamation point that popped up then please continue. 7. Right click on the ADHB-4 with the exclamation point. 8. Click on Update Drivers. 9. Click on Browse. 10. Navigate to C:\Program Files\Telex Communications\C-Soft\usb_drivers\Winusb_vista-7\ 11. Click on Next 12. Now the pc should have found the driver. The ADHB-4 should now be reinstalled and the ADHB-4 should be working properly. If you have questions feel free to contact us at 800-898-6723 or email us at telexdispatchtechsupport@us.bosch.com     © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up 223 Series radio adaptors to control ICOM IC-A110 Mobile Radio?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question Multicast doesn't seem to be working on my Telex Dispatch system - What are good next steps to troubleshoot for possible network issues?   Answer The problem can come from many reasons, the two most common are the following: 1. The TTL value entered isn't high enough for the number of router hops and Multicast packets are being pruned by the network before reaching the end point unit.  Try increasing the TTL value. 2. By default WAN or Layer 3 networks will not pass multicast traffic, a good next step to test overall port number addressing.  Configure a number of devices for "point to point" Unicast instead of "point to multi-point" Multicast: Enter the IP address of the far end IP unit into the Multicast address field of the local IP unit.  Do this for both ends. If console and radio traffic now work using Unicast the network is not configured correctly for Multicast traffic and you need to work with the IT manager for resolution.          . © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question Why doesn't my EF Johnson 5300SLES radio power up when using the cable documented in the manual?   Answer EF Johnson Remote Cable Assembly P/N-597-2002-245 is required for RS series radios (connected to J6 and J8 on the Logic PCB). EF Johnson Remote Cable Assembly P/N-597-5357-746 is required for EFJ 53ES series radios, including all EFJ 5300SL and EFJ 5300SL ES radios   Thess can be purchased from EF Johnson.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up IP-223 to control Kenwood NEXEDGE?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up Repeater Mode Linking using two DSP-223s?   Answer Two DSP-223s are capable of creating RF links from console to remote base stations/repeaters, with the use of Repeater Mode. Repeater Mode introduces a 400 Ms delay in the TX path, and removes the Hold Tone/LLGT notch filter. When the DSP-223 at the far end detects the tone sequence, it PTTs the Base Station/Repeater, and passes TX audio, which is broadcast. As long as the hold tone is detected, it will hold the channel open. The reverse takes place with a receive signal present at the base station/repeater. This allows an RF link to be established with two mobile radios and two DSP-223s.  This can be useful as either a primary or backup link. This diagram shows two mobile radios configured to talk to each other.  They are connected to an analog console, and use Tone signaling. This allows control of the base station/repeater with Tone control.       To activate repeater mode, download the current configuration, check the “Repeater Mode” checkbox in the software, and write it back to the DSP-223.                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question What does Dispatch products due in the cases of missed packets (lost due to jitter or errors)?   Answer The products have a jitter buffer that allows for packets to be reordered if delivered out of sequence, if this buffer empties due to lost packets the unit will stop and restart once the "Packet delay before playback" buffer is filled.   The product looks at the source and destination address, when a correct incoming port number is recognized the unit will lock in on that source address an ignore packets coming from another source address until the first source stops sending then the second source has access. There is no protection against multiple packets from the same source address with the same multicast and port numbers as this shouldn't happen.  Add to this the same sequence bit in the packet (echoes) should never be allowed. Packets not received or lost before their play sequence (bit) time in the buffer are lost and next packets in the buffer pulled in.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question My Network Recorder program will not open and gives an message saying " # defined active channels. Key allows for # channels." - why? Answer To get back into the Network Recorder you will have to delete a file and then reprogram the NR with the multicast addresses. This will reset the Network Recorder Multicast Table to factory defaults and will also enable you to run the program with a lower line Network Recorder key. After completing these steps you will need to reprogram the Multicast addresses of your IP-223’s that you want it to record: To reset the Multicast addresses in the Network Recorder, delete the file recordIP.telex  located at C:\Program Files\Telex Communications\Telex Network Recorder\DataFiles\ Reboot the Network Recorder and now you should be able to program the NR with the multicast addresses and then the NR program will run.             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.