Security: Intrusion

W do points bypass after one trouble or alarm event? D9412GV2,D5200,RPS,D7412GV2,D7212GV2

Unable to connect to panel with DX4010i and Honeywell version of RAM. DX4010i,RAMIV,RPS, RPS LITE,RAMIV LITE  

I just replaced my external modem with a new one, and when connecting to a panel the status screen never moves from (configuring port). D5500C-LITE-LPT,D5500C-LITE-USB,D5500C-LPT,D5500C-USB,D5500CU,D5500CU-LITE,RAM,RAM IV - D5370,RAMIV,RAMIV LITE,RPS,RPS LITE

I upgraded my computer. Started using an external modem for communication instead of using the Tecmar internal modem (d9350/9351) and am getting an “invalid or missing hardware key communication unavailable" error. RAM,RAM IV - D5370,RAMII,RAMIII,RAMIV,RPS

When at the panel list in RPS, the account number slot is missing from the panel records list view. RPS,RAMIV,RAMIV LITE,RPS LITE

What would cause the data call button not to appear on the screen after selecting the communicate button when trying to connect to a panel using WDSRP1? WDSRP,WDSRP2

The Disconnect Button is not visible while online with a panel in RamIV or RPS RAMIV,RAMIV LITE,RPS,RPS LITE

Why do duplicate events display when looking at the History List? RAMIV,RAMIV LITE,RPS,RPS LITE

Using RPS software, how can an existing  panel program be upgraded to a new higher version program without having to re-enter the individual program parameters under the new panel type? D7412G,D9412G,D7212,D7212B,D7212B1,D7212G,D7412,D9112,D9112B,D9112B1,D9412,D9412GV2,D7412GV2,D7212GV2,RAMIV,RAMIV LITE,RPS,RPS LITE,D7212GV2,D7212GV3,D7212GV4,D7412GV2,D7412GV3,D7412GV4D9412GV2,D9412GV3,D9412GV4 Version 1

When trying to send or receive with a handheld programmer, or trying to connect with any version of RAM, invalid datalock is indicated. RAM IV - D5370,RAMIV,RAMIII,RAMII,RAMIV LITE,RAM,RPS,RPS LITE,D5200

When I click on connect in RPS it brings up the standard connect window but the connect button is Greyed out and it will not allow me to call the panel. RAMIV,RAMIV LITE,D5500C-USB,RPS,RPS LITE,D5500C-LPT