Cameras do not record and when going to VSG and recording, it stands that:
It’s the same on 2 VSG and cameras added to VSG don’t record.
There is no communication happening between the VRM and the VSG, and the VSG does not contain any information from the VRM where to record.
Potential causes of this issue may be lack of basic network communication, switch or router blocking the ports, hardware or software firewalls limiting the communication, Domain Security Policies applied to the domain, users or computers.
Some of these machines could be located on separate domains which could lead to a potential issue due to the security policies at the domain level that could apply and block communication.
Note: After the upgrade we recommended to refresh and update the States and capabilities in BVMS, so the Configuration Client can read the new configuration.
If the issue persists, please do the following, before getting in contact with the Central Technical Support team: