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Possible causes and solution(s)   FLEXIDOME IP starlight 8000i - 8MP Firmware version: v7.80/ v7.72   Causes Desired outcome:  use the snap.jpg with overlay on when an event occurs to identify the object that is causing the event Objects that are causing an alarm are usually outlined in red. Objects that are not causing an alarm are outlined in yellow. Symptom: It appears that camera trainer object is always outlined in red – even when that object is not causing any alarm. This only occurs when a camera trainer detector is explicitly selected in a task though. If all tasks are disabled, the outline is yellow. If the camera trainer detector has not been selected as part of an IVA task, the outline is yellow. But, as soon as the camera trainer detector is selected as part of an IVA task, the object bounding box is always red, whether that object is creating an alarm or not.   E.g.: You have an object in field task looking for a camera trainer object which is present for more than 180s. As soon as another object appears, all Camera trainer object are highlighted with Red Boxes when they are retrieving the snap.jpg from the camera (http://<ip_address>/snap.jpg?VCAOverlay=1).   Solution   Perform a Firmware upgrade to v7.84 or higher. According to the Release Letter: Changes for CPP7.3 → An issue is fixed where a wrong color was applied to alarm-triggered bounding boxes when using Camera Trainer.   Therefore, by upgrading the camera to Firmware v7.84 or later, the color of boxes will be displayed as expected:   ... View more

Question Is the 'Day-to-night switch over' option missing in some Bosch cameras? Answer Yes!   Looking at the Bosch' high-end products (7000 and 8000) series Flexidome and Dinion, they have a double slider (Night-to-day and Day-to-night) The series below that (3000 to 5000) have a single slider (only night-to-day). The MIC series have also 1 slider named night mode threshold.   The CCP4 cameras →  there is the same design: high-end; 2 sliders mid-range: 1 slider   This function was never available in these mid-range cameras. This is not a bug. This scope was executed as designed. ... View more

Step-by-step guide   1. Open Configuration Manager 2. Go to My devices tab if your cameras are already there. Otherwise, you can also perform the next steps by using Network scan tab and searching each camera that you want to perform the FW upgrade for. In this example we have 3 cameras that were already added to the My Devices tab. 3. Select each camera you want to perform the FW upgrade for (Ctrl + left click) → right click on one of the cameras already selected in bulk → Go to File Upload → Select Firmware... 4. Select the FW file that you downloaded from Download Area website and select Open   ❗ Important ⚠️ Before performing the FW upgrade for multiple cameras on the same time, you must ensure that all cameras you have selected in Configuration Manager belong to the same CPP family. Useful: Which CPP corresponds to certain cameras and encoders?    ⚠️Moreover, if cameras have an older Firmware version, you will need to use the combined firmware file (CPP or CPPS files) in order to be able to upgrade the cameras to the latest firmware version available. The CPP(s) file contains all the intermediate FW needed to update an old FW. Example: How to upgrade FLEXIDOME IP outdoor 5000i/ starlight 6000 VR from FW v.6.32 to the latest available?    ✅ Note: Please always check the latest available CPP and CPPS on downloadstore.boschsecurity.com  ** These 3 cameras form this example are CPP13 and we will upgrade them all to FW 8.45 5. Click Start Do NOT click Abort even if it seems the process is taking several minutes.  Wait for the ‘Abort’ button to change to ‘Close’ 6. Click ‘Close’   ✅ Now, all cameras have been upgraded to FW 8.45:   ... View more

Question Can I switch my Bosch camera managed by a VRM to record to the SD card without factory defaults? Answer If you remove the camera from the VRM pool, the camera will not be managed by VRM anymore and you can then configure SD card recording on it. For example, if you use BVMS, you can simply remove the camera from the VRM pool and add it afterwards as Local Storage. Local Storage can be found in the Devices tab, towards the end of the Devices Tree. You can right click on it and then scan for encoders to add the camera more easily. This will not require any factory default.   How to playback the SD card recordings in OC from a camera added as Local Storage in BVMS Lite 10.1? ... View more

Since August 1 st , 2020: Bosch has changed its software maintenance policy and the support will be offered based on the Software Maintenance Agreement status. This article describes how can you check the status of your SMA for BVMS version 11.x or higher via Remote Portal.   This article applies when: You want to check if you still have a valid SMA to see if you are still eligible to get support via the Bosch Central Technical Support team You want to check if you need to extend the Bosch Assurance Agreement for BVMS for yourself or your customer   Article requirements: BVMS 11 or higher Access to internet Recommended Browser: Firefox, Internet Explorer, Chrome Valid Admin account in Remote Portal Access to PC/ server to get the System Fingerprint       IMPORTANT info: In BVMS 10.x the computer signature is the link to the license in the SLMS When upgrading to 11.x the computer signature becomes obsolete and the new Remote Portal tool no longer takes it into consideration The software Order ID is transferred in the background from SLMS to the Remote Portal This allows the activation of BVMS 11.x in the Remote Portal using the new identifiers for the Management Server Hardware called System Fingerprint, contained in the System Info file. The System Fingerprint can also be found in License Manager, once the BVMS 11.x was installed and the license activated.   For checking the Software Maintenance Agreement (SMA) status, please follow the steps below.   Step-by-step guide   You can find the System Fingerprint either by accessing your Bosch Remote Portal account or from BVMS Configuration Client. Via Remote Portal:   Via BVMS Configuration Client:   Log in to your Admin account from Remote Portal Go to the Software Licensing tab and click on the 3 dots button and select Assurance Report 3 Upload the system info file or type in the system fingerprint to generate and download the SMA report Note: The  System Info file can be downloaded from BVMS Configuration Client > License Manager    4 Assurance report will be generated and downloaded 5 Open the report and check your SMA validity   Nice to know: How to retrieve the HW ID of BVMS 10.x and check the Software Maintenance Agreement (SMA) status? ... View more