FW 11.50.2 must be used for Single Controllers and 11.60.2 for Dual Controllers
In Q1 of the year 2020 the BU BT-VS announced that NetApp forces to update all systems E2800 to newer firmware than 11.40.x.
At that time, it was strongly recommended to go to version 11.50.2 and in February 2020 recommendation was given for 11.50.R2
The version 11.50.R2 was forced by NetApp to
get proper NetApp support services while valid warranty contract is active
and to fix vulnerability aspects.
Newer NetApp controller firmware might be approved and qualified by BOSCH.
(e.g. status 08/2020 there is an 11.60.2 qualified by BOSCH) - Details can always be found at the BOSCH product catalogue and Release Note
All customers owning a NetApp storage system with valid warranty agreement and registered unit do have access to the public announcement of NetApp.
This was announced by NetApp on their support websites (see https://mysupport.netapp.com/).
Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news. The BOSCH sub model ID 356 ensures that the NetApp system is optimized for 24/7 video recording.
In this article we cover the following basic questions:
How to Factory Default a NetApp E-Series unit by using BOSCH tools and NetApp WEB GUI?
How to download the NetApp Support Bundle of a reachable online NetApp Storage Array
NetApp SANtricity Dynamic Disk Pools (DDP) technology represents a significant advancement in storage system, data protection and data management. As disk capacities continue to grow without sufficient increases in data transfer rates, traditional RAID rebuild times are getting longer, even up to several days. This slow rebuild results in much more time with degraded performance and exposure to additional disk failures.
A) If you would like to search for the BVMS version that can be used according to the firmware version of your DSA E2800, please check the following link:
TB-VS: Plan for a new Firmware for NetApp E2800 iSCSI storage (dual controller) systems
B) The Serial Number (SN) of your DSA E2800 is displayed under Support > Support Center in the upper right corner.
To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location.
But where and why should you register your device?
Bosch Video Streaming Gateway (VSG) is a separate “Sub-Service” of VRM that can run independently, or in conjuction with VRM. VSG acts as an iSCSI NVR for non iSCSI capable devices.
VSG is specifically designed to provide integration for 3rd party ONVIF, JPEG, RTSP, and legacy H.263 Bosch devices.
The base functional capabilities of VSG are as follows:
One VSG Server Platform can support 7 VSG Worker Instances
Each Worker Instance can support 32 Cameras
The total supported cameras for one VSG server is 224 Cameras
This article describes you how to determine the Video Streaming Gateway (VSG) throughput and performance.
The password for the local admin and diagnostic port is set to the same starting with E2800 controller firmware 11.40.2 or later.
In case a user does not know his password any longer, it is not possible to reset and re-configure this password by using the diagnostic port (serial port on the rear side near the uplink ports of the controller). With controller firmware older than 11.40.2 it was possible to reset the Administrator Password needed for configuration. But older NetApp controller firmware cannot and must not be used any longer due to other technical reasons. When accessing the Management Port IP to enter the WEB GUI of the NetApp E2800 system for configuraiton or support data collection, the Administrator Password is required. For the time being this is reported to NetApp to work out a solution for all NetApp customers and BOSCH.
Solution and Procedure:
Right now, BOSCH and our customers have no documented instruciton or procedure to remove / reset the password. We are working ont hat with high preassure and awareness. We kindly ask all customers requiring access to the configuraiton but having not the Administrator Password on hand for configuraiton, to reach out to BOSCH support and ask to sent the requewst immediately up to a Levle 3 Ticket to the Gatekeeper team at BOSCH BT-SC/ETP-MKP2 or BT-VS Support in the BU.