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Question   Why does the System Overview of my Bosch camera show the I/O controller FW version as zeros?   Answer   If the I/O controller FW version is all zeros, here are the possibilities: The Alarm I/O box isn’t connected to the MIC. The RS485 wires between the camera and the I/O box have a wiring mistake. Example, reversed leads, incorrect wire type, exceeded the maximum distance, etc. The Application Variant in the Installer menu hasn’t been changed to MIC IP xxxx IO. Use the HW Reset button to default the camera. Refer to the Operation Manual. If none of the above corrects the issue, then contact the Bosch Security Systems RMA desk to return BOTH the camera and the Alarm I/O box for repair. This case requires the involvement of the repair desk. (Follow the steps 1-5 from here)   ... View more

Question   Why does the System Overview of my Bosch camera show the IR controller FW version as zeros?   Answer   If the IR controller FW version is all zeros, here are the possibilities: The IR illuminator isn’t installed on the MIC 7100i. OR, the IR illuminator isn’t installed correctly. Ensure that all of the screws are tightened correctly so that there isn’t any visible gap between the Illuminator and the shell. OR, there is a loss of communications between the IR controller and the SC. Reboot the unit. Reinstall or Upgrade the FW. Power cycle the unit. Use the HW Reset button to default the camera. Refer to the Operation Manual. If none of the above corrects the issue, then contact the Bosch Security Systems RMA desk to return BOTH the camera and the IR illuminator for repair. This case requires the involvement of the repair desk. (Follow the steps 1-5 from here) ... View more

Question   Why does the System Overview of my Bosch camera show the Motor controller FW version as zeros?   Answer   If the Motor controller FW version is all zeros, then either the FW has been corrupted or the internal communications between the Motor Controller and the IPBE have failed. Reinstall or Upgrade the FW to recover. If this doesn’t correct the issue, then attempt the following: Go to app0 via http://ip/main.htm. Click Boot Default Application. Upgrade to the latest FW via htm page. If this doesn’t fix it, direct the customer to use the HW Reset button to default the camera. Refer to the Operation Manual. If this doesn’t correct the issue, then contact the Bosch Security Systems RMA desk to return the unit for repair. This case requires the involvement of the repair desk. (Follow the steps 1-5 from here) ... View more

Question   Why does the System Overview of my Bosch camera show the SC or Camera controller FW version as zeros?   Answer   If the System Controller or Camera controller FW version is all zeros, then either the FW has been corrupted or the internal communications between these controllers and the IPBE have failed. Reinstall or Upgrade the FW to recover. If this doesn’t correct the issue, then attempt the following: Go to app0 via http://ip/main.htm. Click Boot Default Application. Upgrade to the latest FW via main.htm page. If this doesn’t fix it, direct the customer to use the HW Reset button to default the camera. Refer to its Operation Manual. If this doesn’t fix it, this case requires the involvement of the repair desk. (Follow the steps 1-5 from here) ... View more

Question   What does happen when you change the IP address of your DIVAR IP all-in-one unit?   Answer   The DIVAR IP all-in-one unit should be configured with a single IP and be connected to a network where is desired to work further. Any modification of the DIP unit IP, adding of a Network Dongle, moving of the ethernet cable in another network switch, even temporary, will stop the communication between the VRM and BVMS and could lead to issues. (e.g. No recording /iSCSI Target unreachable etc.) For that to happen, you must find an interim solution to access the unit in the desired definitive network. (For example, you could use a pc with internet access and Team viewer and connect it on the same network with the affected unit and connect trough this PC to DIP using a remote connection in that network). The affected unit must have a definitive IP address and must be kept connected on the same definitive port/network. ... View more