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Bosch Remote Portal lets you manage which individual user can remotely access and configure particular cameras. Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to. This article describes how you can add and grant a Technician user permission on a specific group or camera. Article requirements Valid account on Bosch Remote Portal Camera PC   Step-by-step guide   1.Once authenticated in the Bosch Remote Portal, select the name of the group where the camera was added or press directly on the camera's name from the "System" tab. In this example, “Customer B" group: 2. Press on the “+” button > Add Technician 3. Search or type the email address of the Technican user > Save 4. Now the Technician user is added to the group and he can access all cameras of this group. Good to know: If the e-mail address doesn’t appear, please go to “Users" tab > press “+” > New Technician and type the details of the user Follow the link below if you want to know: How to add a user to Remote Alert service in Remote Portal?   For more information, please refer also to the following YouTube video:    Webinar: Bosch Remote Portal Or you can register for available Live Webinars on our latest products, technologies, and solutions from here   ... View more

When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to enable Remote Alerts, if something happens on the site and you are not on it. Remote Alert notifications can be sent to all user roles: Admin, Technician and Customer. Article requirements Bosch Configuration Manager Valid account on Bosch Remote Portal Camera PC   Step-by-step guide   If your camera is not already connected to the Cloud services, please do not forget to access Configuration Manager > login on your camera > go to Connectivity tab > set the Operation to On > click on Register and login with your Bosch Remote Portal credentials "Registered on Bosch Remote Portal (Cloud Service)" message will be displayed and the "Register" button will be changed in "Visit Remote Portal": 1. Access Remote Portal and login with your Bosch Remote Portal credentials 2. Select “Systems” tab. Your camera will be displayed here: 3. Press on the camera’s name 4. Press on the “Remote Alert” section 5. Press on the three dots button and select Add Subscriber: Here you will add the e-mail address of the user and you can choose how he will receive the notifications. Check the desired boxes and click Save. 6. The user will now get the information if something happens on the site or if there is a new firmware for the camera. For example, if the technician does remote maintenance and something happens with the recordings of the camera, he will automatically receive a notification through his e-mail. The alert history can be checked also in the Remote Alert section from Bosch Remote Portal. The notification looks like:   For more information, please refer also to the following Youtube video:  Webinar: Bosch Remote Portal  Or you can register for available Live Webinars on our latest products, technologies, and solutions from here Nice to know: How to add a subscriber for Remote Alert of DIP 4000, 6000 or 7000 AIO connected to Remote Portal? ... View more

Question   In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required. But where can you find them? The purpose of this article is to help you find this information in different ways.   Answer   a) Customer number: You can find your customer number on every Bosch invoice in the top corner. It should start with 820, 190, 119 or 200 If you have any issues finding it, you can contact your Bosch sales representative and he will provide you with your correct customer number.   b) Material/ serial/ commercial type number of Bosch devices:   1.The label: Each Bosch device has a label on the back of its housing. In the following picture is an example of the label which contains the information you are looking for: Note: Material number can also be found under the name: “Product number/ Product No.”   2. Web GUI: IP cameras: If your device is fully functional and you are not physically close to it, there is an alternative, such as connecting to your camera via the web GUI. For example, if you have an IP camera, type its IP address in the web browser and go to Configuration > Service > System Overview. Here you will find the Device Type, Commercial Type Number (CTN) and the Serial Number (SN) of it: In this case, the material number/ product number for this camera can be easily found by searching for its CTN in the Bosch Security and Safety Systems official page. 3. Invoices: If you still have the product invoice, this information can be found in the table of the Bosch products you have purchased. 4. Configuration Manager: If you are using Configuration Manager, you can find the Serial Number of your product under the “General” tab > Version Information: 5. Remote connection, using Command Prompt: If you own a DIVAR IP and you can connect to it remotely, you can find its Serial Number by following the steps below: Open Start. Search for cmd, right-click the top result, and select the Run as administrator Type the following command to find out the device serial number and press Enter: wmic bios get SerialNumber Find the model of your DIVAR by right clicking on the “Start” icon and select “System” option: Note: This option is also available if you have direct access to the unit. ... View more

Question   Is it possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App?   Answer   Yes, you can activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App. One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and managed to enable all the 6 and set the alarms. Please note that Central Technical Support team has used the latest firmware versions on the DIVAR and cameras, so make sure you do the same.   ⚠️ Alarms only occur if Push notifications are enabled. To enable push notifications on a mobile device:   Open the DIVAR Mobile Viewer app. In the menu select Device Manager. Select the recorder for which you want to set the notifications. Go to Remote Config > Notification > Notification config. Switch on the notifications for the device and choose the desired settings: – Push type: choose Live Preview to open the alarm in Live mode of the camera or Video to open the recorded video of the alarm. – Motion detect: choose the cameras from which you want to receive motion detect alarms. – Input alarm: in Local alarm, choose for which local alarms you want to receive notifications and in Alarm ipc choose the cameras from which you want to receive these notifications. – Video loss: choose the cameras from which you want to receive video loss alarms. – System alarms: choose the cameras from which you want to receive system alarms. – Cam masking: choose the cameras from which you want to receive cam masking alarms.   If you are doing this remotely: You will have to forward the port 37777 from the DIVAR App and connect with the public IP. ◦ This port is used by the Bosch DIVAR Mobile Viewer App to connect to the recorder with mobile phones. The Web client also use TCP port 37777. Afterwards connect the camera to the DVR and set the alarm tasks, for example motion detect set to alarm out 1 or 2. From Alarm Output > choose either to activate the outputs manually or automatically by the DIVAR. You can also refer to the Operation Manual, page 94, which explains you how to add a recorder to the mobile device, how to see the live streams from your cameras and other useful information. ... View more

Question   If you are wondering where can be configured the field of view and focus of the FLEXIDOME IP starlight 8000i, without having to touch the camera or lens, this article will provide you the answer.    Answer   The Camera View Wizard is the best solution to configure the field of view and focus of the device. Camera View Wizard can be accesed via WEB browser: Type the IP Address of the camera > click the Configuration tab > Camera menu > Installer menu > click the "Camera View Wizard..."button A) Live Video window The Live Video window shows a live video stream. Click in the live video window to move the device and center its field of view at the selected position. The device also automatically levels the horizon. On some browsers, such as Firefox and Chrome, a rectangle can be drawn on the live video window. The device automatically centers the field of view at the selected position, levels the horizon and also zooms in. B) Image rotation Select the rotation option from the dropdown menu that better suits the device mounting position. If the camera is mounted in its normal position, select 0º. The 90º - upright and 270º - upright modes switch the aspect ratio from 16:9 to 9:16, and then is transmitted to its related interfaces. These are optimized for vertical scenes, such as hallways and perimeters. C) Pan/tilt/roll adjustment Use the buttons to adjust the pan, tilt and roll control of the device’s field of view. Normally, the horizon automatically levels when the device changes its position. If necessary, use the roll buttons to manually adjust the horizon. The State field shows if the device is moving or set in the chosen position. D) Focus and Zoom Adjustments Use the sliders to adjust the Zoom. The Focus position automatically adjusts to the Zoom settings and autofocus. Select the Single focus position checkbox if you want to set one focus position for both day and night positions. If you deselect the checkbox, you can set a new focus position for day. This function is enabled by default, but for scenes with IR illumination, focus can be improved by setting an independent focus position for day time (color) and another for night time (monochrome). It is recommended to setup the independent focus positions during the related time of day and correct lighting conditions. The State field shows if the device is moving or set in the chosen position. The Focus indicator shows a value related to the focus quality of the image: the greater it is, more in focus is the image. Select Autofocus to automatically focus the image. E) Focus/view area adjustment Select Set focus area and adjust the corners of the green rectangle. This specifies the region for which the autofocus function optimizes. Select Set view area and draw a rectangle on the small preview window. The device automatically changes its field of view to the specified position and related zoom. F) Reset A reset to the default position can be necessary for the pan, tilt and roll or optics, because of eventual loss of calibration or when exposed to extreme vibrations. To reset the pan, tilt and roll angles to their default values, select Reset pan/tilt/roll. To reset the lens to its default values, select Re-initialize autofocus. ... View more