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 Find attached the French version of this article!   This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2700 support bundle file is provided below. Article requirements: Santricity software PC NetApp DSA E-Series E2700   Step-by-step guide Open Santricity software Click on Monitor > Health > Collect Support data Manually Save the support bundle to your machine and start explore it or send it to the BT Central Support Team for investigation. Nice to know: If you need to download the bundle file for DSA E2800, please follow the steps from this article. ... View more

The IP camera address is always the key if you would like to monitor or remote viewing it. Like any network device, the camera is assigned an IP address when it is connected to the router with Internet access and powered on. The steps below assume you already have the MAC address of your camera installed and connected to a router with Internet access.  Cameras need physical network cable connection for the initial setup in order to get the IP camera address while connected to the router. Here we will introduce 3 ways to find the network camera IP address quickly and easily. Article requirements: IP camera Router PC Physical network cable Configuration Manager (option 1)   Step-by-step guide   Option 1 1. Open Configuration Manager 2. Under My Devicestab > press Network scan 3. Search for the camera IP using its MAC address: Option 2 IP Helper is a generic discovery and network-configuration tool for all Bosch IP Network Video Products. It is used for discovering devices and basic network configuration and licensing IP Helper Software can be downloaded from the following links and be installed on your Mobile device or Laptop: IPHelper 1.0 for Windows IPHelper 1.0 for MacOS IPHelper 1.0 for Linux Android Playstore https://downloadstore.boschsecurity.com/index.php Option 3 1. Connect your IP camera to the router through the physical cable 2. Power on the camera 3. Connect your PC to the router 4. Open CMD: Start > search for "cmd" 5. Type "arp -a" > press Enter This list contains the IP addresses, MAC addresses and allocation type (whether static or dynamic) for all available hosts. Your camera will be displayed in the "arp table" and will be identified through its MAC address. It can be found in the Physical Address column. What if more than one device attempts to use the same IP address? If two cameras share the same address, errors will typically not be generated. Neither will be able to connect to the network and cameras may randomly go offline or not stream video to a recorder. In this case, the recommendation would be to set a static IP address for one of them. ... View more

The disks in an array are usually configured into smaller sets named RAID groups which provide protection against failure. The RAID groups define the manner in which the group of physical disks handle data when it is written to the disks within that group. The main aim is that data to be protected. For this reason, you must create logical unit numbers (LUNs) correctly. This article describes all the steps that will help you to create LUNs after RAID failure. Article requirements: System Manager BVMS Configuration Client which is included with BVMS Mega RAID Storage Manager DIVAR IP 6000/ 7000 R2   Step-by-step guide Important: Do not skip the 10th step! 1.Open Configuration Client > Devices tab > right click on the Pool > select Add iSCSI Device 2. Fill in the fields with necessary details > OK > Save Changes and Activate Configuration > OK 3. Right click on your device in Configuration Client > Scan Target > “Target and LUNs are successfully updated” is displayed but physical capacity is not detected. The reason is that the iSCSI software is not detecting the RAID5 partition. 4. Open Server Manager > File and storage Services > Volumes > Disks The RAID 5 partition will be visible here as unknown with 19.1 Tb of unallocated space.  5. Right click on it > New Volume > Next > Next > OK  to initiate the creation of the new RAID 5 partition as GPT  allocating 19.1 Tb of unallocated capacity  6. Select the size of the volume (it is recommended to use the total available capacity)  7. Assign to the volume a drive letter (the default one should be D) and click Next 8. File System Settings: We recommend you to select “NTFS” for File system and “Default” for Allocation unit size and click Next 9. In “Confirmation” tab click Create Wait until all the lines ar completed and click “Close” Now, the partition will be changed from “unknown” to “GPT” and the unallocated capacity will be zero. 10. Now, please RESTART THE UNIT! 11. Go back to Configuration Client and click on theRefresh Button . The new capacity is detected in MB.  Now we need to initialize the Basic Configuration where the VRM will automatically create the inputted number of luns. To calculate the number of luns for the detected capacity you need to follow the below procedure:  You need to divide the physical capacity which is detected by the Configuration client as in the below picture with a number which is near the maximum size of 2000 Gb For example: 19557/ 1900 = 10.29 => Number of LUNs = 11 As the result is above 10 we will select 11 in order for the luns to have a size near 2000Gb. 12. Complete the Number of LUNs and click Set > Yes Wait until all the lines are completed with status Finished and click Close 13. If you click on the DIP 7000, a new attention message will be displayed. Click YES 14. Right click again on the DIP and select Scan Target 15. Click OK and Save changes 16. Under DIVAR IP 7000 will be displayed a new icon. a) Click on it > b) tick all the boxes next to the LUNs > c) Hit Format LUN button > OK In meanwhile, go to Server Manager > iSCSI and click on the refresh button. All iSCSI virtual disks will be visible here (11 in total, as we set earlier) Recommended  select 4 luns at the time Important: If some of the LUNs were not formatted, tick all the remaining boxes with status “unknown” or “HD_FORMAT….” and hit again the Format LUN button 17. Wait until all the LUNs are formatted and click the Activate Configuration button > OK They should be displayed as in the following picture: 18. Wait until initialization is done in Mega RAID Storage Manager. It might be possible for the recording to not start after the LUNs creation as the right controller is initializing the virtual drives.   The Initialization process could  take quite a long time. This time depends on the physical capacity of the HDD.   ... View more

If you are interested in retrieving the stream of an IP camera using multicast, please check out the options below.   Step-by-step guide   The below string triggers a multicast stream using the multicast IP address and the port that were predefined in the camera configuration without using them in the request. If nothing is defined in the camera MC-settings it shall generate a Multicast address + port on the fly (see device webpage > Settings > Network > Multicast) rtsp://192.168.0.1/&multicast_video=1 Note that: multicast cannot be "disabled" on a camera, it can only not be enabled/ used. Example from VLC: File > Open Network > Play > Login with camera’s credentials > Ok If the camera has a password type in the URL: rtsp://service:password@10.0.7.42/multicast=1, else in the next window a login box will appear: Other useful information 1.     What kind of Bosch tools are used to play/ view multicast streams or to verify the Multicast services? Anything can be used for viewing and checking the multicast streams like: BVMS video SDK, BVC etc. Connections could be seen most easily from the dashboard camera (FW 7.10 +) where you see the IP you are sending to. 2.     What are the usage of 239.x.x.x and 255.x.x.x multicast streams? It's a general network, it's a range that is part of a defined standard for multicast – not specific for Bosch. 3.     Why does my rtsp client not connect to my MC -ip configured in the CPP3 menu? A Multicast address configured on a CPP3 encoder is not synchronized with the Multicast-RTSP stream. On CPP platforms like CPP4, 6, 7 , 7.3 the RTSP multicast is synchronized with the multicast encoder menu page. There are generally 2 options: Option 1 : Connect to the device by choosing the option to get a random Multicast-Group+port generated by the encoder. rtsp://IP..../?multicast=1 (Note: multicast does not need to be enabled on the encoder for this to work) This only needs to be enabled if video is being retrieved via Bosch Video SDK cameo and Multicast is required for e.g. BVC/BVMS etc. Option 2 : Define a specific Multicast-Group address and/or port rtsp://IP..../?multicast=1&mc_group_video=xxx.xxx.xxx.xxx (Note: You can specify a port by adding the parameter &mc_port_video=60001) a. Example: with defined Multicast-group but no port defined, in this case a random port is used: rtsp://192.168.0.1/?multicast=1&inst=1&mc_group_video=226.1.2.3 (Note: When you open in VLC the camera stream 1 it e.g. streams to MC group: 226.1.2.3 port:60000) b. Example : with defined Multicast-group + port: stream 1: rtsp://192.168.0.1/?multicast=1&inst=1&mc_group_video=226.1.2.3&mc_port_video=60010 stream 2: rtsp://192.168.0.1/?multicast=1&inst=2&mc_group_video=226.2.2.3&mc_port_video=60020 ... View more

This guideline will help you set the position of the camera  image to an appropriate one. If the picture of the camera is inverted in the live view, please follow the steps below to reverse it. This article applies when: The camera image is upside down like in the following example: Article requirements: Camera Local area network PC WEB Browser   Step-by-step guide   Note: Ensure that the camera is mounted in the correct position. Option 1: Depending of the camera you have, you can choose to invert the image of it via WEB page. In order to change the camera image in a properly position, access the camera via Web page, go to Configuration > Camera > Installer Menu > Select 180° near “Image rotation” and click on the “Accept” button. After the image rotation it might be needed to "Mirror image" as well:   Or in other Bosch cameras web page, go to Configuration > Camera > Installer Menu > You have to select "Normal" instead of "Inverted", next to the Orientation option:   Option 2: If step 1 did not help proceed with a factory reset. 1. Factory default of the camera: a. Access the camera via web page b. Go to Camera > Installer Menu c. Click on “Defaults” button next to “Factory defaults" > OK 2. Additionally, update the camera firmware. ... View more