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Question After clicking the Forensic Search button in Bosch Video Management System (BVMS) - Operator Client, "Video image is not available" message is displayed. What could be the reason?   Answer This message will appear if the Graphic Card of the Operator Client machine is not performant enough. Please check the Graphic Card specifications for Bosch Video Management System (BVMS) - see the version dependent BVMS data sheet Make sure that the Operator Client is not installed on Virtual Machine (VM Graphic Cards wont be able to display Forensic Search)   Find the supported version of the Graphic Card driver in the appropriate version of the BVMS Release Notes, in the Hardware drivers section. Below is an example from BVMS 11.1.1 - Release notes:   ... View more

In order to use the software modules, the software needs to be licensed and to receive licenses for the software, the keys need to be registered online. This article explains how to license a system that runs in full Bosch Video Management System (BVMS) mode with help of Security Systems Software License Manager tool (SLMS). This article also applies when: For example, if you already have BVMS licence with 100 cameras,  your site requires more cameras and you've purchased one more licence of 100 cameras. Article requirements: BVMS Access to internet Recommended Browser: Firefox, Internet Explorer, Chrome Valid account to log in into the Bosch Online license Management System (SLMS) or a valid email address to register Access to PC to get Hardware ID Depending on the appliance type or BVMS standalone system, there is an upper limit of licenses that can be installed. Please check this information before purchasing the licenses. Before a license can be activated, you need to create an account on the Bosch Security Systems Software License Manager. Access  https://activation.boschsecurity.com from the web browser Click Create Account Register a valid email address and fill out the necessary information Step-by-step guide 1. Make sure the Management Server has only one network cable connected 2. Make sure that there is no USB, not connected to the internet and no changes will be made on the hardware itself 3. Log in to Configuration Client 4. Click on Tools -> then select License Manager 5. Click on the correct license type 6. Click Activate on the bottom part 7. A new window will open and it will give you a Computer Signature. 8. Take note of the Computer Signature as it is needed when activating license. 9. Once you have received the Authorization number from Order Desk, log in to your account in the same link 10. Click on License Activation 11. Enter the Authorization Number then click the check logo on the right side of the bar 12. Enter the Hardware ID or Computer Signature 13. You should complete an Installation Site name that corresponds to the actual site where the system is installed for easy identification. Please keep in mind that this cannot be changed if you use something random. 14. Click Submit to give you the Activation Key 15. Nice to do: If you ordered software packages, expansions and optional features, we recommend you to download the Bundle file containing all the licenses and import them in License Manager from Configuration Client. It is also recommended to import the bundle file if you tried to activate the license and the following error message was diplayed: "The activation key is not valid". Perhaps you have selected the wrong set of licenses. a. Copy the Authorization Number b. Click on "Download Bundle File" button > paste the Authorization Number > Submit  The Original Bundle File will be downloaded c. Go back to Configuration Client d. Import the Bundle File. Once you have imported the Bundle information, the licenses are going to be all already selected   e. Click on the Activate button > Enter the Activation Key > click Activate f. License will be activated Important: Please note that PC should be connected to the network with only the normal LAN port during the activation. Any other connection (WiFi dongle etc) will cause Hardware ID changing. This procedure can also be applied for DIP units   How to activate a new license for BVMS v11.0 or above? ... View more

Question Do you want to configure the 3rd party iSCSI storage with different LUNs for recording more cameras without Bosch VRM? Please find below if this application is supported. Answer Cameras can record to any 3rd party iSCSI target (configured correctly) via the iSCSI protocol. It can be configured per camera (so no option to configure multiple cameras at once). This could be done using the Camera Interface or Configuration Manager.  As long as the camera can access the Target and scan the LUNs, this would work. Please make sure that: The LUN size does not exceed 2000GB. You do not connect multiple cameras to the same LUN. Important: The customer takes full responsibility for ensuring that the Own-Built iSCSI target gets configured correctly and ensures that the targets limitations are not exceeded. Bosch can not troubleshoot the Own-Built iSCSI Target in anyway or form.   Nice to know: Here you can find the guide on how to configure Microsoft iSCSI target within BVMS system. This article does not cover how to build 3rd party iSCSI target. Please follow the instructions from your hardware vendor.  ... View more

While most vendor PTZ cameras have the ability to store up to 99 presets, in most deployments only a handful are ever utilized. The typical number of presets actually configured is between 10 and 15. In order to better utilize system resources, Bosch Video Management System (BVMS) no longer pre-allocates 99 black presets to newly added PTZ cameras in the system. BVMS does not read any existing presets already configured in the camera. This technical brief will provide the step-by-step procedure on how to configure “BVMS” presets and save views. Note: If upgrading from an earlier version of BVMS to 9.0, all preset information is automatically carried over during the upgrade process.   Step-by-step guide   A) Creating Presets and Preset Placeholders: 1. Open Configuration Client > select the “Cameras and Recording” tab 2. Tick the “All” menu to show all cameras in the system 3. Highlight the Moving Camera that you like to define pre-sets for Select and tick the PTZ box in the cameras list, if the camera was not recognized as a Moving Camera, e.g. fixed camera which shall use its telemetry 4. Then select the “PTZ Settings” icon in the tool bar. Note: Presets configured in the “Devices” menu will not be read by Operator Client! 5. Once the “PTZ Settings” menu opens, note that the top of the menu refers to the camera you selected to be configured secondly the “Predefined Positions” menu allows you to create and save presets as well as define “Preset Placeholders".  6. To create a preset, move the camera to the desired location and Name the Preset "make your own" 7. Select the “Save Preset” tab 8. Select OK, save and activate changes 9. To create placeholders that will be available in Operator Client, simply add names to the number of presets you want available. Select “Ok’, then save and activate changes. B) Operator Client In Operator Client, predefined presets can be selected utilizing the preset dropdown menu below the logical tree. From the dropdown menu, select the desired preset, and the camera will move to the position. Saving Presets: Presets can be saved in one of two ways: a. The first method is using the PTZ menu. After moving the camera to the desired position, a predefined placeholder can be selected in the “Prepositions” dropdown menu. Once the desired placeholder is highlighted, select the “Save” tab. b. Presets can also be saved by right clicking the active video cameo and selecting the “Save preposition” menu option From the “Set Preposition” pop up menu, select the desired “placeholder. After you have selected the desired place holder, select “OK”    Nice to know: How to call a FLEXIDOME IP panoramic 5000 camera preposition in Operator Client? ... View more

 Find attached the French version of this article!   🕞 This procedure takes in average ~ 5 min to complete   This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2800 support bundle file via WEB broswer is provided below. Step-by-step guide   1. Access the storage unit via the web browser and login with your device management password: 2. Click on the "Support" tab 3. Click on the SUPPORT CENTER section 4. Click on the "Diagnostics" button > Collect Support Data 5. Click on the "Collect" button and save the bundle file Nice to know: If you need to download the bundle file for DSA E2700, please follow the steps from this article. ... View more