Bosch has been providing 2 types of VRM packages: a 32bit and a 64bit version. Since VRM 3.82 we are only offering the 64bit version.
As all of our released DIVAP IP units started off as 32bit VRM which includes a Transcoder service.
If you do not use the Start.exe included in the VRM Master Installer, you will not be offered the oppertunity to also upgarde the Transcoder. Just running the Setup_VRM_Service_<version>.exe found in the <Install\Bosch> folder, will cause the Transcoder service to stop functioning!
This includes if the upgarde is done via BVMS installer.
Since BVMS 10.0, VRM 3.82 "64bit" was implemented.
Due to the fact that BVMS does not manage the transcoder, it was not installed.
Also see Firewall settings: HowTo Configure Windows Firewall Rules, includes PS script to adjust the VRM 64bit and Transcoder rules.
Download the appropriate VRM version from our Downloadstore
Run the Start.exe
Deselect all components and choose only the Transcoder Service
Click on "Install"
To confirm that the Transcoder is fully functional, open your browser and navigate to the VRM Monitor:
Log in with you Credentials
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When using Configuration Manager, each device has a status icon.
The method below shows you how to generate an updated certificate for Bosch IP Camera's and VRM Servers
Here we are talking about Certificates, the Icon is colored Yellow with an exclamation mark.
Using the mouse over Tooltip, the device is saying exactly what is wrong with the certificate connection.
VRM on a DIVAR IP 5000:
Right click on the device to Show Certificates, if you wish to view them.
We can see that there are multiple things wrong.
The Cert is not Trusted
Cert Name mismatch.
First is inconsistent date:
All IP devices and PC’s must be synchronized on Date time page (group General)
Second is invalid certificate
First quick look on certificate requirement level, navigate to Preferences -> Configuration Manager -> Access -> Security:
The certificate must just be valid - self signed certificate matching host name/IP address will be sufficient.
We need to generate a new certificate on Certificate page.
Clicking "Generate certificate" button:
should open a certificate creation dialog - most important options are matching common name and matching validity time.
After the certificate is created correct usage must be set as shown below:
IP Camera Certificate
To apply changes VRM must be restarted.
If certificate requirement is higher, then a validatable chain of certification must be used (This would be setup by a System Integrator or IT Administrator):
Trusted - the signing entity CA (e.g. VeriSign) must be trusted on target PC
Issued by this CA - There is a Micro CA setup on this PC.
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The Bosch Video Client is a 32bit application, CFM 5.50 and newer are 64bit applictions. 32bit applications can only R/W 32bit files (where as 64bit applications can R/W to both 32 & 64bit files), so in order for BVC to access the CFM database, this database also needs to be 32bit.
If you need to configure newer devices with newer FW, you will need to install the relavant CFM version (e.g. CPP 7.3 Camera with FW 7.10.xxxx would require min CFM 6.20.xxxx), by installing the new CFM this will upgrade the original database to 64bit.
Leading to an issue that BVC can not open the database!
Reinstall CFM <5.5.x once more which will cause the database to be migrated back to 32bit.
Strong database encryption must not be activated, otherwise BVC will fail to start.
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The Bosch VRM Monitor page does not open correctly, but instead displays an Error.
Any Replay client requesting video from the Bosch Video Recording Manager service, only receives the Time-Line but the video is alway Black.
Bosch VRM by default uses Ports 80 & 443.
In most cases the problem is caused by another web server (e.g. IIS) that is installed on the same machine and is also making use of the default web ports 80 & 443.
Bosch Video Recording Manager (VRM)
Bosch Video Managment System (BVMS)
Bosch Video Client (BVC)
Bosch Video Security Client (VSC)
Any Replay Client/ Managment System which accesses recorded video data via HTTP/HTTPS
Disable any of the other web services or change the default Ports they are using.
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