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Possible causes and solution(s)   Symptoms   It might happen that metadata to start being left behind. Or when you restart a camera, the bounding boxes remains around the objects but with many seconds behind. Therefore, because alarms are sent using analytic events, when the time doesn´t match with the event, it could be hard to follow the alarm list. E.g.: when you click an alarm, you cannot see the object, but only a bounding box. Bosch cameras allow you to customize the GOP (group of pictures) structure for the H.264 codec, but any option other than IP may cause less than ideal decoding performance. This could lead in issues, such as: latency in the Bosch camera feed; streams from Bosch cameras or encoders show strange behavior; metadata overlays are out of sync with the video on Bosch cameras;   Solution   Make sure that you have the GOP structure set to IP and not to IBP or IBBP.  The issue is solved by following the recommendations in this Milestone KB article: https://supportcommunity.milestonesys.com/s/article/Bosch-cameras-show-increased-latency?language=en_US    Nice to know: Is it possible to get Metadata from Bosch camera integrated in Milestone? What is the difference between the 3 metadata streaming modes in Milestone XProtect? What to do with missing metadata in Milestone XProtect?   ... View more

Question   Can I move a Software license (Software order ID) from an user account to another one in Bosch Remote Portal?   Answer   Yes! If the license was claimed in a wrong Remote Portal account and not activated yet for example you have the option to unclaim it and use it afterwards in the desired account. ⚠️  Please be aware that this option allows the installer to unclaim non-activated entitlements e.g. for use in different accounts! To do that, go to Software Licensing and select one of the software order to be unclaimed:   Then, click on the Unclaim software order button:   Read carefully the message displayed. Copy the Software order ID, save it in a Notepad for example and click Unclaim afterwards.   ✅  Now, you can claim the respective Software order ID with another account. NOTE! If you cannot add a license to your account due to the message: “The Software Order is already claimed in this company”, this means that the Software Order ID was already claimed into your account. Please make sure that no filter is applied when searching for the Software Order ID. For example, in the case below, the "Available" filter was selected during the search of  Software Order ID. Therefore, please unselect the filter before searching for it.    Nice to know: Release Notes - Bosch Remote Portal How to move a Service license from an user account to another one in Remote Portal? How to add and keep the purchased licenses in my Remote Portal account? How to: Video View License activation ... View more

Question   What could be the cause of ‘Unknown Error’ when trying to register DIVAR IP AIO to Remote Portal?   Answer   Be aware that, as per DIVAR IP System Manager release note, after 15.02.2024 the minimum version for all the DIVAR IP AIO family system supported to connect to Remote Portal is 2.3.0. Please check the page 6 of the System manager release notes. 🛈 Users need to have the administrator role in their Remote Portal account(s) to connect a DIVAR IP system We would recommend follow the below step-by-step KB article that may help you solve the reported issue: How-to: DIVAR IP cloud and service infrastructure upgrade ⚠️ Take into consideration to use the latest System Manager for your unit, available on the Download Store page.   ... View more

Network Settings for Cloud Services   Bosch devices and software need to communicate with Cloud Services. They use the network they are connected to, to enable this. Therefore, it may be required to adapt the network settings.  Below is a list for all cloud services and its associated devices or software including the required domains to allow them to properly operate on the network. Select your relevant device or service and make sure that the connections are allowed by your local network administration. Please be aware that the IP addresses are indicative and can change while the domain names are fixed.   Source Destination (domain name) Destination (IP address) Description On-site cameras dm201.cbs.boschsecurity.com:42000 52.29.80.17:42000 Cloud Connector (camera firmware >= 6.40 without device certificate) On-site cameras dm443.cbs.boschsecurity.com:42000 52.28.164.9:42000 Cloud Connector (camera firmware >= 6.40 with device certificate) On-site cameras 36.mcg.escrypt.com:80 139.15.237.48:80 Certificate Revocation List (CRL) On-site cameras api.remote.boschsecurity.com:443 52.29.189.224:443 Remote Portal Endpoint On-site cameras dm161.cbs.boschsecurity.com:42000 34.199.175.212:42000 Video Relay On-site cameras dm144.cbs.boschsecurity.com:42000 34.193.252.252:42000 Video Relay On-site cameras dm35.cbs.boschsecurity.com:42000 18.195.158.176:42000 Video Relay On-site cameras dm44.cbs.boschsecurity.com:42000 18.157.239.139:42000 Video Relay On-site cameras dm261.cbs.boschsecurity.com:42000 18.136.164.155:42000 Video Relay On-site cameras (Alarm Management) ntp-us.cbs.boschsecurity.com   Time server to be used by Alarm Management On-site cameras (Alarm Management) ntp-eu.cbs.boschsecurity.com   Time server to be used by Alarm Management On-site cameras (Alarm Management) ntp-ap.cbs.boschsecurity.com   Time server to be used by Alarm Management On-site cameras dm161.cbs.boschsecurity.com:123 34.199.175.212:123 Time server to be used by Remote Portal (Video Relay) On-site cameras dm144.cbs.boschsecurity.com:123 34.193.252.252:123 Time server to be used by Remote Portal (Video Relay) On-site cameras dm35.cbs.boschsecurity.com:123 18.195.158.176:4123 Time server to be used by Remote Portal (Video Relay) On-site cameras dm44.cbs.boschsecurity.com:123 18.157.239.139:123 Time server to be used by Remote Portal (Video Relay) On-site cameras dm261.cbs.boschsecurity.com:123 18.136.164.155:123 Time server to be used by Remote Portal (Video Relay) Client Workstation to access Remote Portal UI https://remote.boschsecurity.com:443 52.29.189.224 Remote Portal Front End Remote System Management Devices https://api.remote. boschsecurity.com/rest/iot/devices:443 52.29.189.224 REST API for device provisioning Remote System Management Devices https://sw-repo-remote.s3.eu-central-1.amazonaws.com:443   Download of software artefacts, upload of log files Remote System Management Devices tls://a1j83emmuys8gs-ats.iot.eu-central-1.amazonaws.com:8883   Device communication for telemetry, events, commands Configuration Manager  https://da161.connect. boschsecurity.com:42099 34.199.175.212:42099 Connection from Configuration Manager to Video Relay Configuration Manager  https://da144.connect. boschsecurity.com:42099 34.193.252.252:42099 Connection from Configuration Manager to Video Relay Configuration Manager  https://da61.connect. boschsecurity.com:42099 18.195.158.176:42099 Connection from Configuration Manager to Video Relay Configuration Manager  https://da44. connect.boschsecurity.com:42099 18.157.239.139:42099 Connection from Configuration Manager to Video Relay Configuration Manager  https://da261. connect.boschsecurity.com:42099 18.136.164.155:42099 Connection from Configuration Manager to Video Relay Video Security Client (VSC) https://da161. connect.boschsecurity.com:42099 34.199.175.212:42099 Connection from Video Security Client (VSC) to Video Relay Video Security Client (VSC) https://da144. connect.boschsecurity.com:42099 34.193.252.252:42099 Connection from Video Security Client (VSC) to Video Relay Video Security Client (VSC) https://da61. connect.boschsecurity.com:42099 18.195.158.176:42099 Connection from Video Security Client (VSC) to Video Relay Video Security Client (VSC) https://da44. connect.boschsecurity.com:42099 18.157.239.139:42099 Connection from Video Security Client (VSC) to Video Relay Video Security Client (VSC) https://da261. connect.boschsecurity.com:42099 18.136.164.155:42099 Connection from Video Security Client (VSC) to Video Relay   ... View more

Since Project Assistant 2.5.0, support has been added for WLAN Dongle. How to connect the Project Assistant App to a camera via USB-C WLAN Dongle? Simply plug in the wireless installation dongle in supported camera models (with USB-C connector). NCA-WLAN-EU Wireless installation dongle EU            Wireless installation dongle for wireless commissioning for Europe NCA-WLAN-NA Wireless installation dongle NA Wireless installation dongle for wireless commissioning for North America   Step-by-step guide   The suggested way for iOS is to make the WLAN dongle known to the Project Assistant App 1 time, then connect to it from within the app when needed. User should note down the SSID of the dongle as seen in iOS WLAN settings - but do NOT connect to it!            2     Open Project Assistant, choose either Project Assistant or Single Camera Assistant mode.            3     Tap on the 3 dots in the upper area and select "installation tools".            4      Add WLAN dongle and enter the SSID noted before in Step 1.            5      After that a small view will be present on the bottom area that allows to directly connect to the            dongle from within the app. The "Scan QR code" only works for CPP7.3 cameras e.g. Flexidome 8000i Not needed for CPP14 cameras e.g. FLEXIDOME indoor 5100i            6    Then connect to the camera using the "Connect via WLAN" option and choose "Select Camera" the dialog should correctly show the detected camera.           ... View more