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Question   Which are the streaming capabilities of CPP7 & CPP7.3 Bosch IP cameras? 📚 Overview:   FLEXIDOME IP 4000i / DINION IP 4000i IR FLEXIDOME IP 5000i / DINION IP 5000i IR DINION IP starlight 6000i IR DINION / FLEXIDOME IP starlight 6000 / 7000 AUTODOME IP 4000i / 5000i / 5000i IR MIC IP starlight 7000i MIC IP starlight 7100i MIC IP ultra 7100i MIC IP fusion 9000i (thermal camera) MIC IP fusion 9000i (visible camera)   Answer   FLEXIDOME IP 4000i / DINION IP 4000i IR All also available in upright mode All available in H.264 and H.265   FLEXIDOME IP 5000i / DINION IP 5000i IR All also available in upright mode All available in H.264 and H.265   DINION IP starlight 6000i IR All also available in upright mode * Not available at 60fps in H.265   DINION / FLEXIDOME IP starlight 6000 / 7000 All also available in upright mode Cameras only support H.264   AUTODOME IP 4000i / 5000i / 5000i IR   MIC IP starlight 7000i   MIC IP starlight 7100i   MIC IP ultra 7100i   MIC IP fusion 9000i (thermal camera)   MIC IP fusion 9000i (visible camera) Available in H.264 or H.265   Which are the streaming capabilities of FLEXIDOME IP starlight 8000i including X series (CPP7.3)? ... View more

Question   I forgot my CSoft password, how do I reset it back to factory default?   Answer   If you need to default the password for CSoft because you have forgotten it, or the person who had created the password is no longer with your company, please follow the steps below. 1:  Open up Windows file explorer and navigate to the following location:  /ProgramData/Telex Communications/C-Soft/Settings  2: Delete the following file:  ClientPassword.dat  3:  This will have reset the CSoft password back to default and you will need to use TSM 3.00 or greater to change the password from default before you are able to make changes to CSoft using TSM. ... View more

Question   Where are the FSM Alarm and Events logs stored and what is the size limit?   Answer   Alarm logs and event logs are stored on SQL Server. FSM is provided with SQL Server Express 2014 (up to version 5.6). Limit of SQL server express database is 10Gb of data. In case you need to store more data, you can upgrade SQL Server to upper version (like standard). In 10Gb of space we can store more than 35 million of records. In case is not enough you can bypass this limit using a upper license of SQL Server where limit is only the disk space.   ... View more

What do you need to know before opening a support case for third-party devices managed by Bosch software (BVMS)? This article is applicable for all the requests related to third party products integrated in Bosch Video Management System Software over ONVIF. Since 3 rd  party devices may be configured either via BVMS or Configuration Manager, the Central Support Team needs to identify what you are using and what the scenario is. Therefore, before requesting support from the Central Technical Support Team (CTS), please always ensure and consider the following:   Step-by-step guide   1.Device and software identification  If you are using BVMS, first the involved 3 rd  party devices and BVMS version need to be identified, in order to move forward with the troubleshooting steps. The following details will have to be gathered: The complete BVMS version incl. built (example: BVMS 10.0.1.895) Where is BVMS running, stand-alone or on a DIP unit The DIP unit on which BVMS is running (model/version) Where is the VSG running (provide server details) and what version is of VSG is used Is the VSG on a virtual machine or not 3 rd  party devices manufacturer Number of 3 rd  party devices All the product/ model/ commercial type numbers of your devices Camera firmware version used If available an Onvif Declaration of Conformity (DOC)   2. Compatibility and conformity Check whether the 3 rd  party cameras are supported in BVMS. Please follow the steps from the article - How to check if a 3rd party camera is supported in BVMS? (link  to article - How to check if a 3rd party camera is supported in BVMS?) your 3 rd  party devices are whitelisted for BVMS  or ONVIF Profile S conformant for BVMS 10.0 and above your 3 rd  party devices are whitelisted for BVMS  and ONVIF Profile S conformant for BVMS 9.0 and below   3. Describe the issue and provide the following logging in case of Live Only ONVIF cameras in BVMS, please check for concrete steps and log collection instructions from the following article: Troubleshoot issues with Live Only ONVIF Cameras in BVMS  in case the ONVIF cameras are added in under a VRM in the Device Tree please check for concrete steps and log collection instructions from the following article: ONVIF cameras in BVMS: live and playback issues - Ticket Requirements   ⚠️ Important: Before asking for assistance from the Central Technical Support Team, please make sure that you have checked, and you have collected the following: 3 rd  party devices are supported in BVMS Prepare the full description of the system. This is an important information which must be provided to the CTS Collect all the BVMS configuration collection Here are some useful articles which can help you with: How to remotely view and collect the system's event log through IPMI? How to get the BVMS Configuration Collection Logs of the system?  How to collect VRM logs with VRM (v3.82/ v3.83/ v4.00)?   Note: If you are using devices that are not ONVIF Profile S, no support can be provided. ... View more

This article lists the initial troubleshooting steps for issues with ONVIF cameras, added to BVMS system as Live Only ONVIF cameras. The specific point in this scenario is VSG is not used.   Possible causes and solution(s)   Camera can't be added to device tree, or there are issues with live view from the camera First points to check are if the camera in ONVIF Profile S compliant and if there are ONVIF specific settings that need to be enabled that the camera.   Solution   1. Check if the camera is ONVIF compliant and if it is tested in the respective BVMS version. (link to how to article - How to check if a 3rd party camera is supported in BVMS?) 2. Check for vendor specific settings of the camera when using ONVIF: ONVIF stream to be enabled? ONVIF user to be created? 3. Try to add the camera to VSG and see if the same issue persist. add as ONVIF if still no success add as RTSP camera to see if you have live video 4. After the above steps, reproduce the issue and provide to technical support: Wireshark capture that covers the complete time of reproduction Full screen recording (or Screenshots) of the reproduction, or clear list with the steps for reproduction BVMS Configuration Collection from the Management Server   ... View more