Upgrade from BVMS v8, or v9, or v10.1 or v11.1.1 to BVMS v12.0.1 on DIVAR IP 7000 2U R2 (DIP-71xx)

Central_Support

It is advisable that any actions performed on a Bosch Video Management Server to be done by a trained installer.

Please join the web-based trainings on Bosch Building Technologies Academy.

Taking in consideration the outdated version of BVMS (8), the upgrade to BVMS 12.0.1 must be done in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.

from BVMS 8 to version 9
then form BVMS 9 to version 10.1
then from BVMS 10.1 to version 11.1.1
then from BVMS 11.1.1 to 12.0.1

Please note, that previous BVMS release (12.0.1) was the last version supported for DIVAR IP 7000 R2 (DIP-71xx) appliances.

Windows (Storage) Server 2012 R2 (64-bit), used in DIP-71xx, is only supported when updating your BVMS from version 10.1 or lower. MS SQL Server 2019, used as a standard version for BVMS 11.0 or higher, is not supported anymore on Windows (Storage) Server 2012 R2 (64-bit). Therefore, in case of an upgrade scenario, MS SQL Server will remain on version 2017 and such combination is still supported with BVMS 11.0 through BVMS 12.0.1.
However, for this reason it is not possible to deploy new BVMS 11.0 or higher installation on Windows (Storage) Server 2012 R2, as MS SQL 2019 installation will fail.
Windows (Storage) Server 2012 R2 (64-bit) is not supported for BVMS 12.1.0, and thus a DIP-71xx upgrade to this version is not supported.
Audit Trail feature is not supported and cannot be installed on DIVAR IP 7000 R2 (DIP-71xx) appliance, running Windows (Storage) Server 2012 operating system

More info: BVMS_12.0.1_Release_Note

Important note

Before starting the upgrade process:

be sure that you have a Remote Portal Account or create one on:
https://remote.boschsecurity.com/login (Registration is free)

export your BVMS configuration and keep it on a safe location (e.g. USB stick).

It is advisable to export the configuration and then import it from previous BVMS version to the new one and then repeat the process.

You can save the exported configuration on separate folders and rename the folder with version had at the moment you exported it for safety reasons.

⚠️ Valid active SMA is required for BVMS version upgrade on DIVAR IP.
Before upgrading BVMS to a new version on DIVAR IP, please make sure you have appropriate licenses for the new version.

Below are the steps that must be done to upgrade your system from BVMS 8 to BVMS 12.0.1:

Step-by-step guide

1. Back-up the configuration of BVMS 8

2. Upgrade to BVMS 9 > (link for download below)

Download directly: Software (Bosch_Appliance - BVMS_Installer_09.00.0827.0107)

also available on DIVAR IP 7000 2U product page > Downloads > Software

a.) Download and unzip the Appliance BVMS Installer archive and copy the content to a USB drive

b.) When the BVMS default screen is shown, press CTRL + ALT + DEL

c.) Hold down the SHIFT key while clicking Switch User (not Log off)

d.) Log in as BVRAdmin

e.) Transfer the folder that contains the files Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe and Setup-x.x.x.xxx.zip from the USB drive to the BVRAdmin desktop

f.) Double click Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe inside the transferred folder.

g.) Wait until the BVMS setup screen appears and select the upgrade option

h.) Follow the installation procedure without changing any settings

Notes:
- The system may request a reboot and re-login during the installation or upgrade procedure.
- The upgrade procedure can alternatively be performed via Remote Desktop connection.
- The software upgrade requires a system reboot which results in a short (~ 5 min) recording gap.

3. Import the exported BVMS 8 configuration in BVMS 9 in Configuration Client and then > Save > Save and Activate.

4. Back-up the configuration of BVMS 9

4. Upgrade from BVMS 9 to BVMS 10.1

Important note

Because the 10.1 version is not available anymore to be downloaded, Central Technical Support team can provide you this SW version, but for that you have to provide them with some additional details:

Installer:

Name:
Address:
contact detail:

Customer:

Name:
Address:
contact detail:

Site details:

Name:
Address:
Contact Detail:
City/Country

After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner.

5. After you receive and upgrade to version 10.1, please import in Configuration Client the saved BVMS 9 configuration file > Save > Save and Activate.

6. Export the configuration from BVMS 10.1

7. Upgrade from BVMS 10.1 to BVMS 11.1.1

Important note

Because the 11.1.1 version is not available anymore to be downloaded, Central Technical Support team can provide you this SW version, but for that you have to provide them with some additional details:

Installer:

Name:
Address:
contact detail:

Customer:

Name:
Address:
contact detail:

Site details:

Name:
Address:
Contact Detail:
City/Country

After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner.

8. After you receive and upgrade to version 11.1.1, please import the saved BVMS 10.1 configuration backup in Configuration Client and then > Save > Save and Activate

9. Upgrade the firewall rule after BVMS upgrade (article below)

How to configure the Windows Firewall and adjust program rule after BVMS upgrade?

10. If you are using a transcoder, please follow the below guide and upgrade VRM from 32bits to 64bits:

Upgrading VRM from 32bit to 64bit on DIVAR IP causes Transcoder to stop functioning

11. After the upgrade process is done, it is recommended to export the configuration from BVMS 11.1.1

Note: In terms of license activation process and compared to other versions of BVMS (<v11.0), the Bosch Remote Portal replaces the Bosch Software License Manager System (SLMS), starting with BVMS v11.0. See detailed information here: BVMS - DIVAR IP licensing

How-to videos:

- How to upgrade a BVMS license to BVMS 11.0

- How to activate the license for a new BVMS 11.0 system