About Central-Support

Question   What ports does Configuration Manager use for devices searching?   Answer   The RCP+ discovery port for Bosch cameras, encoder and decoders is port 1800. Configuration Manager has 3 Scanning options: IPv4 Broadcast - (cannot scan via VLANs) IPv4 Multicast - (cannot scan via VLANs) IPv6 Multicast - (cannot scan via VLANs) The scan does not pass-through routers! Port 1900 is used for UPNP. ... View more

Question   What is the difference between operations mode of a DIVAR IP all-in-one 4000 & 6000?    Answer   To choose which operation mode a DIP is using has changed significantly as compared to the DIP44/64’s predecessors. Like on the DIP-73xx before, you cannot use scripts to switch between each operation mode.    To change operation mode: Recover the system through the System Management Utility Install DIVAR IP System Manager through Software Selection Use System Manager to choose the operation mode and it will install any needed software   The differences between operation modes encompass services as well as firewall settings. Especially because of the latter, simply turning services off or on will not be enough to run in one of the other operation modes (for example, when starting out in BVMS mode). To really thoroughly troubleshoot a problem, the system needs to be setup from scratch in the right operation mode.   BVMS Mode Probably the most-used operation mode is BVMS mode; where the system is used as a full recording and management system, including VRM and iSCSI storage. If the system is configured in BVMS operation mode, it will boot into BVMS desktop after installation. From here, essential tools can start: Configuration Wizard is the quick and easy way to configure a small system. o It helps you to achieve a configured system including video recording management system (VRM), iSCSI-storage devices, cameras, recording profiles and user groups. Operator Client is used for live monitoring, storage retrieval and playback, alarm handling and accessing multiple Server units simultaneously. Configuration Client provides advanced and detailed system configuration and administration for Operator Client. DIVAR IP System Manager is used to initially install the various operating modes and to later make it easy to update the software when necessary. Another method of starting Configuration Wizard, is from Windows: Start Menu > Programs > BVMS > Config Wizard   VRM Mode VRM mode can be used for example if there’s already a device running BVMS in the system, but a distributed VRM configuration is desired. A DIP can then be configured as VRM-only and can be added to the BVMS server on the other device.   iSCSI Storage Mode iSCSI Storage mode will be used in conjunction with either a BVMS system or VRM system. If you for example have a DIP configured already, but need to add storage, simply configure the extra DIP in iSCSI Storage mode, and add it as storage to the DIP’s configuration, either using DIP Config Wizard or BVMS Config Wizard for example.   Nice to know:   DIVAR IP AIO 4000 & 6000: Recovery to factory defaults & BVMS operation mode via System Manager For a better understanding of using DIVAR IP AIO 4000 & 6000 we encourage you to join our free online Training from Bosch Building Technologies Academy!   ... View more

Question   What should you check when the Sever State is Disconnected in Logical Tree from BVMS Op Client?   Answer   Logging into BVMS Operator Client can provide basic insight to the status of your video system. BVMS is currently the only Enterprise Video Management System that can work in “De-Coupled” mode. This means that the communication to the system’s central server can be down, or the server could be offline, and the system will still be functional. When logged into Operator Client, the status of the system can be determined by the “Logical Tree” icon. This icon will offer three states: • Connected and Up-To-Date • Connected with a Config Available • Disconnected   Disconnected State: Ping the Servers IP address           - Check Op Client Network Settings and physical connection Can other Op client Machines connect that are on the same network segment? Are the BVMS services on the Central Server running? Can you ping the System devices from the Central Server? Is the system deployed in a static IP or DHCP environment? If deployed in a DHCP environment has IP assignment or reservations changed? Is the system deployed on a segmented network with multiple switches? If so, check communications from segment to segment   ... View more

Question   What to check if the KBD-Digital cannot be connected to the BVMS workstation?   Answer   1. Validate if the KBD-Digital Protocol is set correctly a) Click on the Keyboard Control button  b) Ensure that it is showing as  2. Validate that the null modem cable is using the following termination:             ... View more

For DIVAR IP AIO systems an easy-to-use web browser-based "light client" has been implemented into the local VRM Monitor web page for live view and playback purpose. It is usable only for VRM attached cameras, no live only or local storage cameras are supported. Note: There is no PTZ control function provided by the web-page, please use another client for PTZ control. New Live and Playback page within the VRM Monitor in VRM >=4.10.x:   Step-by-step guide   Can be done by command line during installation or later by changing a registry key. The BVMS Setup can change the behavior of displaying the live/replay page on the VRM Monitor. No additional dialog or checkbox is available within the BVMS 12.0 setup but an additional property was introduced. New property for the BVMS setup "HIDELIVEREPLAYPAGE": Property 'HIDELIVEREPLAYPAGE' can be specified by command line:                - The property can only have the valid value of '1'. Value '1' means live/replay page is hidden. Other values will be ignored.                - Setup command line example: BVMS_Setup.exe /v"HIDELIVEREPLAYPAGE=1"                - The property will only have an effect if VRM or SEC_VRM is selected as a feature.                - If "HIDELIVEREPLAYPAGE=1" is specified, the property value '1' will be written to the registry key HKLM/SOFTWARE/WOW6432NODE/Bosch/VRM, HideLiveReplayPage (DWORD) as specified in the VRM setup                - When not specified or a different value than '1' is given, no registry key will be written and the live/replay page is visible.                - Updating BVMS without the property, the previous setting remains unchanged (if the value was "0", the key will be deleted)                - Updating BVMS with the property set, will change the setting accordingly. The new registry setup component will be located under the VRM setup, so it will only affect systems where the VRM is installed by the BVMS setup (VRM feature selected)                 - Removal (uninstallation) of VRM or BVMS will also remove the registry key Note: In case the HideLiveReplayPage (DWORD) is not in HKLM/SOFTWARE/WOW6432NODE/Bosch/VRM, you can create it by right clicking in the VRM registry key > select New > select DWORD (32-bit) Value > type in "HideLiveReplayPage" and set value to 0 or 1 (as you wish) Other command line options are described in the BVMS deployment guide  Bosch Knowledge base community: BVMS Deployment guide ... View more