About Central-Support

Question   Where can I find the firmware of VJD decoder 7523?   Answer   This VJD decoder 7523 is basically the same as the VJD-7513 except this decoder which has 4 monitor outputs. VIDEOJET decoder 7000 (VJD-7523) is the successor of VIDEOJET decoder 7000 (VJD-7513). It is using the same housing but comes with an increased number of video output interfaces and provides improved performance and functionality. Therefore, the Firmware of the VJD-7513 is also suitable for the successor model VJD-7523. Here it is the release letter Bosch_Releaseletter_VIDEOJET_decoder_7000_VJD-7523.pdf Here it is the link to the FW 10.40.0055:  https://downloadstore.boschsecurity.com/FILES/VJD-7513_FW_10.40.0055.zip   ... View more

Question   Where can I check how many blocks cameras used in VRM?   Answer   In order to view the information on how many blocks the cameras have used, please access the VRM monitor via web interface and follow the steps as in below example.   1. Choose the "Cameras" section, then click on the desired camera. You can also use the "search" bar.   2. After that, you can see the information about the camera on the "Graph" section (you also have filters over there), events or you can click on the "Open block list" to get the exact info related to the blocks used.   3. After that, a list will open where you can find the information needed.    ... View more

The DIVAR Mobile Viewer App allows you to receive real-time notifications for various alarm events from your DIVAR hybrid/network recorder. This article is a step-by-step guide meant to show you how to activate alarm push notification in DIVAR Mobile Viewer App (Android). Good to know: Before configuring the Alarm Push Notifications in the DIVAR Mobile Viewer App, please consider the following: Ensure that your DIVAR hybrid/network recorder system is connected to the network and accessible from your Android device. Set up the necessary network and port forwarding configurations to enable remote access to the DIVAR hybrid/network recorder. How to remotely connect to DIVAR Network or Hybrid via Divar Mobile Viewer App?   Step-by-step guide   1     Open the DIVAR Mobile Viewer App 2     Press the top left button & select Device Manager 3     Select your Divar and then press Settings 4     Expand the Notification Node and Select Notification Config 5      Enable the button 6     Select the desired Push type option and then press Save/ Subscribe 7     A confirmation message will appear on your screen 8     Once the Alarm Push Notifications was configured in the DIVAR Mobile Viewer App, you will receive notifications on your Android device regarding the type of alarm you have set to receive notifications for.   Note: Please note that the above mentioned steps were tested using the below versions: Android version: 13 DIVAR Mobile Viewer App version: 3.3.0 DIVAR Hybrid 5000 System version: 3.3.1 ... View more

Question   Can I achieve an Optical Zoom for FLEXIDOME IP 3000i IR camera?   Answer   To achieve an Optical Zoom, you will have to use the Lens Wizard tool for this camera. The Lens Wizard can be found on the camera’s web interface. Navigating to Configuration > Camera > Installer Menu. The Lens Wizard will be available here (Operation_Manual - Page 21)   Once the settings are configured as described above the camera should not lose or change its focus, unless any of the conditions described in the below article exist: Can the focus set by the user on a Bosch FLEXIDOME camera be changed by any external force? (boschsecurity.com) To achieve the maximum resolution possible for this camera, please verify if the camera is streaming the video using H.264. As the below article describes, using H.265 for streaming will cause a lower resolution for the camera. This is per design; the restriction is due to the higher load from H.265. Achieve the maximum resolution of 5 MP for FLEXIDOME IP 3000i (boschsecurity.com)   ... View more

Question   What are the limitations of Privacy overlay in BVMS 12 (Pano cameras, h.263 & MPEG, decoder, VSC)?   Answer   Panoramic cameras   When Privacy overlay is enabled for panoramic camera, opening this camera in BVMS will result in no vide and error message. (Possible improvement in future, with updated detector)    h.263 and MPEG   When Privacy overlay is enabled for h.263 or MPEG camera/ stream, opening it in BVMS will result in no video and error message Decoder/ Monitor wall   When an user is trying to display on a decoder camera, where Privacy overlay is enabled, no video will be displayed (Workaround: in combination with CPP13 cameras, BVMS will only display on decoder stream with Privacy Protection enabled)   Mobile/ VSC   When Privacy overlay is enabled for a camera, opening it in Video Security Client or mobile App will result in no vide displayed      Privacy overlay is not supported, when using  DIVAR IP (AIO) as the Operator Client    Privacy overlay can be used (enable feature license) in DIVAR IP (AIO) based systems, but only if       it   runs on a separate Operator Client workstation according to hardware and GPU specification.     Privacy overlay is not available for BVMS Viewer   The following Nvidia cards are recommended to use for the privacy overlay feature: Nvidia Quadro P2000  Nvidia Quadro P4000 Nvidia Quadro RTX A2000 Nvidia Quadro RTX 4000 Nvidia Quadro P2200 Nvidia Quadro T600 Nvidia Quadro T1000   Performance limitations:   AI Performance indicates how many cameras can be processed simultaneously, with Privacy overlay enabled, on a single workstation, equipped with specific GPU. Criteria: As a result of frames being dropped with workstation load, fps should not be lower than 20 Applicable for resolutions from SD up to 5Mpx. In case of higher resolutions (4K) general decoding performance is a limiting factor   Some recommendations to get the pest performance: Ensure workstation with compatible and capable GPU Consider limitations for # of displayed cameras in system design Lowering down fps of displayed stream might give better results ... View more