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The camera supports the SNMP V1 (Simple Network Management Protocol) for managing and monitoring network components, and can send SNMP messages (traps) to IP addresses. It supports SNMP MIB II in the unified code. You may need the SNMP MIB file when you are trying to monitor the camera through a Bosch or 3rd party software. This article aims to describe how to find and enable the SNMP on a Bosch camera. Article requirements: IP camera PC Same LAN connection between the camera and PC   Step-by-step guide   A) Where can you get the SNMP MIB for your IP devices: cameras, encoders, VRM? For cameras and encoders, the mib file is included in the file when you download the .zip firmware from the camera's product page (go to Downloads > select Software > download the .zip file you need).   Unzip the Firmware file and you will find the .mib file there:   For IP camera operating on firmware 7.50.xxx and below, you can find it on the web page of the camera, using the following url:  http://camera ip/snmp_cmds.htm. For example: a camera with 192.168.10.1 IP address, the command looks like the following:  http://192.168.10.1/snmp_cmds.htm   For VRM it is included in the installation files you can download from the web page. Each version of VRM has a different MIB file.   B) Activate the SNMP on the camera:  Go to the web interface using Internet Explorer or any other browser (type its IP address) Login in to the camera Go to Configuration >Network >Network Management Select the desired SNMP version (v1 or v3) , click on Set > Set and Reboot After the camera reboots, enter an SNMP Host address (where the traps will be sent). Select from the dropdown menu of the SNMP Traps > the desired traps that you wish to be sent   How to send SNMP v1 requests to Bosch cameras? How to send SNMP v3 requests to Bosch cameras? ... View more

A password prevents unauthorized access to the device. You can use different authorization levels to limit access. Proper password protection is only guaranteed when all higher authorization levels are also protected with a password. Therefore, you must always start from the highest authorization level when assigning passwords. This article will guide you step by step to set the destination password for decoders.   You can define and change a password for each authorization level if you are logged into the “service” user account. The device has three authorization levels: service, user, and live. – service is the highest authorization level. Entering the correct password gives access to all the functions and allows all configuration settings to be changed. – user is the middle authorization level. At this level you can operate the device, play back recordings, and also control camera, for example, but you cannot change the configuration. – live is the lowest authorization level. At this level you can only view the live video image and switch between the different live image displays.   This article also applies when: The cameras cannot be seen on the Monitor Wall. You could get a disconnection icon when you try to drag them into the Monitor Wall pane. This issue might appear because of configuration of the user-level "user" password for the cameras and the destination password on the decoder.   Article requirements: Configuration Client which is included with BVMS   Step-by-step guide   A. Configure the user-level "user" password for the camera in Configuration Client Define and change a separate password for each level. Enter the password (19 characters maximum; no special characters) for the selected level. To change the password: 1.Right-click    and click Change password The Enter password dialog box is displayed. 2.In the Enter user name list, select the desired user for which you want to change the password. 3.In the Enter password for user field, type in the new password. 4.Click OK. The password is changed immediately on the device. For more information, you can check the Configuration Manual  -> see page 140 (section 13.8.3)    B. Configure the destination password on the decoder in Configuration Client Main window > Devices > Expand   > Expand  > Right click  > Click Authenticate... > Enter password dialog box To enable the access of a password protected encoder to a decoder, you must enter the password of the user authorization level of the encoder as the destination password in the decoder. To provide: 1. In the Enter user name list, select destination password. 2. In the Enter password for user field, type in the new password. 3. Click OK. The password is changed immediately on the device.   For more information, you can check the Configuration manual -> see page 204 (section 13.27.3)   Important: To be able to access the cameras with the help of the decoders, you need to configure the password for the user-level "user" on the cameras and the destination password on the encoder. These passwords must be identical.   Nice to know: Fix black image of the camera connected to a VIDEOJET decoder ... View more

⚠️ WARNING: Do not upgrade the camera firmware directly to the latest Firmware. If you do this, “error 13: device check failed” message will be displayed, and the firmware will not be upgraded successfully.   Step-by-step guide   1.Please make sure that the following steps are appropriate for your case, which means that the firmware version of your camera is 6.32. The current version of the camera firmware can be checked in the web GUI from Configuration > Service > System Overview: ✅ Try to use the combined firmware package for all platforms, which can be downloaded from the following link and choose Firmware > CPP > click Select and download the latest CPP package available. Note: Keep in mind that the CPP package receives an update every few months containing new updates. You can check the release note where you can see the new implementations/ changes.   Useful in case the combined firmware package is not available anymore: Where you can find the intermediate firmware version when upgrading CPP4 cameras?   Note: To upgrade to a newer firmware version using this combined firmware package, products may require to have this firmware file uploaded multiple times until the intended firmware version is installed. Since intermediate firmware versions might have vulnerabilities that are fixed in later versions, it is advised to always install up to the most recent version. In this case, where the camera has firmware version 6.32, you should apply this firmware twice. The first time it will be upgraded to 6.50 and the second  time to the latest. After the first upgrade, check the current version and then apply again until you get the desired version.   2. After downloading the firmware package, go to Configuration > Service > Maintenance 3. Search for the file and upload it to proceed with the upgrade ... View more

Intelligent Insights is a standalone product. The system can run as a standalone system and be accessed by operators via the web browser or the widgets can be integrated in a BVMS operator client. The software can be downloaded from the product page here. Prerequisites Operating system: Windows 10 Enterprise 1809; Windows 10 Pro 1909; Windows 10 Pro for Workstation 1909; Windows Server 2016 1607 CPU: Intel Core i7 4770 3.4 GHz (up to 3.9 GHz); Support of CPU virtualization RAM: Minimum 16 GB Network card: 1000Base-T Free disk space: Minimum 50 GB We recommend having minimum 15% freedisk space. Supported Web browser: Microsoft Edge, Google Chrome, MozillaFirefox   Step-by-step guide   If you don't have already the app installed, right clik on the .exe file ? Run as administrator and follow the Installation steps. Start > Next > Read & Accept the terms & Next > Next > Next > Install Once the Intelligent Insights software is installed, open it: First time you will open the app, you will be requested to set a password for the "admin" account. Type in the password and click the "Set password" button After you have successfully logged in, a message will appear informing you that the system runs into an unregistered mode Click on the “activate” link and you will be redirected to the “License” menu Or go to the System menu> License   1.Save your system info to a file by clicking the “Save" button. A file with the system info .json file will be created and saved to your computer. Note: If the computer on which you have the Intelligent Insights App does not have internet access, transfer the “Systeminfo.json” file to a PC with internet connection 2. Go to remote.boschsecurity.com to generate your activation file You can either sign un or login in case you already have an account 3. GO to the “Software Licensing” tab There are 2 options available “Add software order”: activate a long-term license package using the Bosch software order ID Activate Demo License”: activate a 30 days demo license   4. Click the “Activate Demo License” button at the bottom right side of the page 5. Click the “Upload” button near the “System Info File” and choose the system info file saved earlier and upload it 6. Type in your site name and company details 7. Click the “Add” button 8. Download the activation file and make it accessible to the Intelligent Insights computer 9. Go back to the Intelligent Insights App and upload the generated activation file. Click the “Upload” button and select the Iservrc file 10. After successfully uploading your activation file, the license status is going to change to “activated”    Video:  Here you can also find the video where it is explained how to activate a demo license for the Intelligent Insights application. For activating a purchased license follow the instructions in Step 3b from the White Paper ... View more

In order to connect to the S&ST ecosystem, the camera first needs to be registered to Bosch Remote Portal. Please see the article: How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?   There are two methods of working with 3 rd  party apps: through Remote Portal and Configuration Manager. The methods using the Configuration Manager can be used both with an online system (cameras connected to the internet) and an offline system (no internet connection to local system). Once apps are installed on the camera, the configuration interface for each app can be accessed through the Local App Management Console on the camera. No internet connection required.   In this article you will find the step-by-step guide where is described the method using Configuration Manager.   Step-by-step guide   Configuration Manager stores data about devices (including the camera ID used to identify INTEOX cameras) in its database when the camera is added to My Devices.   - camera is connected to the same network as Configuration Manager   - camera is connected to an offline network, but still recorded in Configuration Manager's database For the offline method, disconnect from the local network and connect to the internet > login to the S&ST Store Click the Tools menu (lower left corner) and select "Security and Safety Things Store..." A page will open in the default browser and you'll need to log in to the S&ST website with your S&ST credentials Note: Configuration Manager needs to be authorized in order to connect to the Store, therefore a code is created by the S&ST Store after login. This code can then be copied and pasted into the Authorization Code dialogue which Configuration Manager opens: All INTEOX devices that the Configuration Manager has in its database and are eligible for the App, whether currently connected or not, are displayed in Available devices and can be selected to generate the license. IMPORTANT! For the offline method, at the end of this step: reconnect to the local network.   A dialogue will pop up that lists all the purchased Apps and their license availability.  Select the app to install  Click on the download button to retrieve the app file  Switch to the Available devices tab and select one or more devices where the app is to be installed  Press the bottom right button to generate and download a device-specific license for activation of the app Then >  Disconnect from the internet and return to the local network   Installing the App on the camera:   Purchased and licensed Apps from the Security and Safety Things application Store must be stored locally on your computer after their download. For the offline method: please make sure you are connected to the local network.   1 In Configuration Manager > My Devices >  Select the camera you want to install the App > go to Service tab > App Management tab > click the Upload icon  A dialog box appears showing your local directory with the apps you bought before   2 Select the desired App file > click the Open button After clicking Start the app will be uploaded. After the upload is finished, the Cancel button changes to Close The app appears in the App Management overview   Installing the license for the App:   1 Select the App from the App list 2 Click the Install license icon below the installed apps overview  A notification appears that informs you the license was installed successfully 3 Click OK Note: Each app has its own configuration interface. Use the Local App Management Console of the camera's website for configuration. During configuration, there must be no connection to the Remote Portal App.   Useful information:   Under the App Management tab from Configuration Manager:  button → Apps can be activated or deactivated with these buttons. This can be useful if an app isn't used temporarily, in order to save CPU and memory load   button→ This icon appears when an App is selected. When clicked, it will open the App's configuration interface.  button → By clicking this button will allow you to uninstall an App.  Note: that the license of the App is still installed on the camera and reinstalling the app will activate the license again unless it's expired. To uninstall the license from the camera completely in order to re-use it, please contact S&ST Support.   **In the camera's web interface, the installed apps can also be seen and stopped/ uninstalled by going to Configuration > User Apps > App Management *local App Management console: the separate user name and password set after first boot. These are different from the service user credentials! Once logged in to the Local App Management Console, all installed apps are shown. Nice to know: For a better understanding of using the Bosch Remote Portal, S&ST ecosystem and INTEOX cameras, we encourage you to join our online Inteox product line introduction training from Bosch Building Technologies Academy! ... View more