About Central_Support

If you are facing unknown problems with your DICENTIS wired system and you need advice from the technical support on that we will ask for log files and other information to start our analysis. For that reason this little program was created to make the extraction of all needed log files, system settings and other data more easily to extract. In future it is planed to integrate this in our software.   Step-by-step guide:   Activation of the DicentisDatabaseBackup_0.99.bat   1. Please copy this DicentisDatabaseBackup_0.99.bat (attached) to your DICENTIS Server were the DICENTIS software is installed on and "Run it as administrator". It is also possible to run it on a client PC to get some limited client specified log files with and reduced data set for example without the important server log files. If the system is off it will only capture then it was the last time switched on and had created log files. 2. Please press "Y" and enter so that all information will be collected. Program will run on it's own and collect all relevant data. But it could take some minutes (2-3) to collect all data. 3. You can find this files in: C:\DicentisBackup Please copy this zipp file and send it to the Technical support at best with data share link since the program logs will have more than 10MB up to 100MB and E-mail is no longer suitable for this data size.   Troubleshoot   The zip file is missing   The .zip file may be missing within Windows Server 2012  Sometimes it is stored in: C:\InstTemp  If you have problems to send this .bat program via Mail due to security reasons you can as well send it as text and copy it later in text file to create a .bat out of it. Name it .bat at the end like "DicentisDatabaseBackup0_96.bat" If you use WordPad you have to save it as MS-DOS Format.   // copy this in the text file cls @echo off rem The destination path can be defined here: set copypath=C:\DicentisDiagData rem This is the location of a temporary folder, this will be automatically deleted:  set TEMPDIR=C:\DICENTIStemp FOR /f %%a IN ('WMIC OS GET LocalDateTime ^| find "."') do set DTS=%%a set DateTime=%DTS:~0,4%%DTS:~4,2%%DTS:~6,2%_%DTS:~8,2%%DTS:~10,2%%DTS:~12,2% set FileVersion=0.99 rem update 0.95(Date 01-02-2024): -added Logdump.exe to generate a logfile i.s.o. creating a backup with the SQL commandline.  rem                             : -added WMIC PRODUCT, to generate a list of installed software + version + install date rem update 0.96(Date 21-02-2024): -added backup of MediaGateway Config  rem                                  -added backup of %programdata%/Bosch/DICENTIS/*.* rem update 0.97(Date 08-03-2024): -added CPU detail logging rem rem update 0.98(Date 16-04-2024): -added GPU detail logging rem         rem update 0.99(Date 28-08-2024): -added Hotfix installation logging rem                          c: cd\ IF exist C:\DicentisDiagData ( echo. ) ELSE ( mkdir %copypath% ) color F0 ClS ECHO. ECHO.  ECHO        This tool will generate a zip archive in  ECHO           which we include system information ECHO           extracted from your DICENTIS server ECHO              for trouble shouting purposes ECHO.          ECHO.       ECHO. ECHO. ECHO        Run the script with Administrator rights! echo. echo. echo. echo. ECHO                     Version %FileVersion% ECHO. ECHO. echo. echo Do you want to continue? Y/N echo. SET INPUT= SET /P INPUT=(Y/N): ClS IF /I '%INPUT%'=='Y' GOTO DiagData1 IF /I '%INPUT%'=='N' exit   :PrepareZipData c: cd\ cd data\tools @echo off rmdir %TEMPDIR% /s /q  mkdir %TEMPDIR% cd "C:\Program Files\Bosch\DICENTIS" cls echo backup database serverconsole DcnmDatabaseConsole.exe -b "%copypath%\DbBackup_%DateTime%.bak"  mkdir %TEMPDIR%\Data xcopy C:\inetpub\wwwroot\DcnmSynopticControl\Data %TEMPDIR%\Data /S /E echo .zip > %TEMPDIR%\zip.txt echo off xcopy /s %copypath% %TEMPDIR% /exclude:%TEMPDIR%\zip.txt xcopy /s %copypath%/Data %TEMPDIR%/Data echo Version_%FileVersion% > %TEMPDIR%\Tool_Version_%FileVersion%.txt del /q %TEMPDIR%\zip.txt del /q %copypath%\*.log del /q %copypath%\*.bak del /q %copypath%\*.txt del /q %copypath%\*.htm del /q %copypath%\*.html del /q %copypath%\*.evtx del /q %copypath%\*.json* rd /s /q %copypath%\ProgramData goto zip :zip rem This part archives the harvested data in a zip-file cls powershell Compress-Archive -path %TEMPDIR%\* %copypath%\%DateTime%.zip rmdir /s /q %TEMPDIR% goto quit :DiagData1 CLS @echo off cd /D %Temp% set lastChar=%TEMP:~-4% if not %lastChar% == Temp cd.. copy Bosch_DICENTIS* %copypath% copy OMNEO* %copypath% copy Dante* %copypath% copy Network* %copypath% copy "C:\Program Files (x86)\Bosch\DICENTIS Hybrid\MediaGateway\MediaGatewaySettings.jsonc" %copypath% CLS systeminfo > %copypath%\SystemInfo_%Computername%.txt ipconfig /all > %copypath%\IpConfig_%Computername%.txt route print > %copypath%\RoutePrint_%Computername%.txt set > %copypath%\EnvironmentVariables_%Computername%.txt wevtutil epl Application %copypath%\Application_log_%Computername%.evtx wevtutil epl System %copypath%\System_log_%Computername%.evtx xcopy /S /E /Q %ProgramData%\Bosch\DICENTIS %copypath%\ProgramData\ del %copypath%\ProgramData\*.x* del %copypath%\ProgramData\*.txt CLS ECHO. ECHO. ECHO Generating a software list, this takes time.  ECHO. ECHO Please be patient, the tool did not stop. wmic /output:"%copypath%\InstalledSW_%Computername%.txt" product get name,version,installdate powershell "Get-WmiObject -Class Win32_Processor -ComputerName. | Select-Object -Property [a-z]*" > "%copypath%\InstalledCPU_%Computername%.txt" powershell "Get-WmiObject -Class Win32_VideoController -ComputerName. | Select-Object -Property [a-z]*" > "%copypath%\InstalledGPU_%Computername%.txt" powershell "Get-Hotfix" > "%copypath%\InstalledHotfix_%Computername%.txt" CLS if exist "C:\Program Files\BOSCH\DICENTIS\Logdump.exe" (goto Logdump) else (goto SQL2014) :SQL2014 rem For DICENTIS versions <3.60 SqlCmd -E -S .\SQLDICENTIS2014 -Q "BACKUP DATABASE [DcnmloggingDatabase] TO DISK='%copypath%\LoggingDbBackup_%DateTime%.bak'" goto PrepareZipData :Logdump "C:\Program Files\BOSCH\DICENTIS\Logdump.exe" %copypath%\Logdump_%Computername%.txt goto PrepareZipData  :quit cls ECHO.  ECHO.  ECHO.  ECHO.  ECHO.  ECHO.  ECHO.  ECHO.   ECHO ===============================Finished=================================== ECHO.  ECHO             The backup(s) can be found in %copypath% ECHO. ECHO =========================PRESS ANY KEY TO CONTINUE========================  PAUSE>NUL exit   ... View more

The DICENTIS Server has his own log file system which is working in the back ground and is called LogDump. If something went wrong during the operation in DICENTIS it will be recorded as well in there. LogDump is an indispensable tool for error analysis, fault detection and is necessary for the Technical Support to do analysis of your system. This article will Step-by-step guide you how to extract the LogDump file form DICENTIS Conference System.   Step-by-step guide   LogDump extraction   1. Please go to attached directory and open Bosch.TestUtil.LogViewer.exe program. (Windows + E key and copy this in the head line)   C:\Program Files\Bosch\DICENTIS\Bosch.TestUtils.LogViewer.exe or simply put the path into your search bar.   2. Click on the “Dump logging to text-file” button.   3. You can find your new created LogDump log file under C:\ProgramData\Bosch\DICENTIS Please copy the latest LogDump_xxx  and send it in for analysis to the Technical Support. Also an indication of when (data & time) the problem occurred would be good to be able to indicate or track down the error faster. Tip If you can't find ProgramData file you have first to activate" Show hidden files…". ... View more

The DICENTIS cannot handle more than one enabled NIC at the same time and this could lead that it choose the "wrong NIC" and this delay can interrupt the system. This will be specially important if you use your own custom made Server. To avoid this problem it is necessary to precisely define the DICENTIS network interface (NIC). These next few steps will show you how to do that.   Step-by-step guide:   1. Open the "network connections "   2.Check what Name your Server NIC has. In this example it is "DICENTIS" what is pre configured for all our DCNM-Server1-3 DICENTIS server.   3. Now open the " advanced system settings "   4. You can as well open these settings via Control Panel.   5. Now you need to enter Variable name: DCNM_PREFERRED_NIC Variable value: DICENTIS   Info   The DICENTIS system must be isolated form your corporate network. Create a separate sub-net with a different VLAN for the DICENTIS part in your network. Do not us the second Office NIC as the DICENTIS server as it is slower.   Wrong entry: If you enter the wrong "Variable value" for your DICENTIS NIC it will not work and show you at the right corner some related error notifications.   Additional   You can find this explanation in the Configuration manual (DCNM-SW) under point 16.19.  also all documents are included in our DICENTIS software. https://licensing.boschsecurity.com/software/DICENTIS/DCNM.iso Please note that we provide some examples how to set up a DICENTIS network with our System blueprint folder which is available in our DICENTIS software since 3.70. https://licensing.boschsecurity.com/software/DICENTIS/DCNM.iso   And the examples are increasing overtime with every new version. So please checkout the newest Software to get an updated set of manuals and blueprints.   ... View more

The purpose of this article is to help you disabling the compass character from the Screen Display (OSD) of the PTZ camera via its web interface . This example was troubleshooted on one MIC Inteox 7100i camera with FW version 8.45.0032. This guide could be applied if characters are displayed as in the following image:   Article requirements PTZ camera Browser PC   Step-by-step guide   1. First, open one Browser, type the IP address of the camera and authenticate with its credentials 2. Please check in the camera OSD , if there is a scene with the same name as the compass character. If yes, please rename them. (Configuration > expand the Camera menu > select Pre-positions and Tours)   3. Make sure that everything is disabled on the display stamping page and there are no mappings configured: 🛈 “Display stamping” submenu could be found in Configuration > General menu or in Configuration > Camera menu. This depends on the camera model you have.   4. Check if the compass is off:  Configuration > Camera > PTZ Settings Also, if you don't want to see the Azimuth info on the camera image, please make sure that the Azimuth option is set to "Off"   Now, the compass character should disappear from the Screen Display (OSD) of the PTZ camera    5. If you still encounter this issue even that you enabled the compass display in PTZ settings and this is displayed if the camera is moving around, try to factory reset of the camera.   Nice to know: Please note that if you perform the factory reset for the camera from the menu (not SC default), the IP address won't change (only the configuration will be defaulted). You will have an aproximate of 40 seconds of video loss until the camera reboots. After the factory reset of the PTZ camera, the compass character should disappear. ... View more

 Info For the current article , the following devices/firmware/software versions were used: MIC IP starlight 7100i  (CTN MIC-7522-Z30xR), firmware 7.89.0045 Configuration Manager 7.72.0106 Be aware that as a result of ongoing firmware upgrades, users of Bosch cameras can expect enhancements and modifications in the web interface.   Short intro and related topics: One of the reason why UPnP (Universal Plug and Play) is enabled in our devices is because ONVIF uses this to scan the ONVIF device in the network. If you don’t need to scan ONVIF devices in the network using ONVIF method, you can switch of the SSDP Discovery Service. SSDP protocol can discover Plug & Play devices, with uPnP (Universal Plug and Play). SSDP uses unicast and multicast address (239.255.255.250). SSDP is HTTP like protocol and work with NOTIFY and M-SEARCH methods. "225.86.67.83 " is Bosch Multicast discovery address. When you block this address you cannot scan devices via multicast ⚠️ Be aware that the RCP documentation indicates that the UPnP option is not available for CPP13 and CPP14 cameras:   Step-by-step guide   1) Solution for UPnP: please disable this in the camera settings, if not used when disabling UPnP via cameras webpage, there is no traffic on SSDP to 239.255.255.255 this setting can be found under Network > Network Management > UPnP on/off Network > Network Services 2) The broadcast discovery address, for example: "225.86.67.83", cannot be changed. Only the discover port can be configured. If you are identifying the discovery scan running every 30sec, this indicates that the Configuration Manager is open Configuration Manager has a predefined setting begin a Multicast scan every 30sec, this setting can be disabled in the Configuration Manager settings   ... View more