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Before you can operate your VIDEOJET decoder 7000/ 8000 within your network, it must have a valid IP address for your network and a compatible subnet mask. This articles explains how you can change the IP Address of VIDEOJET decoder 7000/ 8000 using Configuration Manager.   Step-by-step guide   Notice! Do not connect the decoder to the power supply until all other connections have been made. Otherwise the automatic assignment of the IP address will fail and a faulty monitor resolution will be set. This may lead to serious damage of the unit As a default DHCP is enabled in the unit’s network settings. With an active DHCP server in the network you must know the IP address assigned by the DHCP server to operate the unit. The following default address is preset at the factory: 192.168.0.1 Download the latest version of the Configuration Manager: go to http://www.boschsecurity.com and download it from the Software tab of the corresponding product page. In Configuration Manager, the decoder currently is detected in the same way as other hardware, various information is displayed, and further configuration options are provided.    First, you need to Set the Session Authentication. Enter the username and the password of your device, if needed: 1. Go to the Network Access tab: In this area, you define the network settings for the decoder. 2. Fill in the necesarry details: Device IP address: In this box, enter an IP address that is valid in the network Subnet mask: Enter an appropriate subnet mask for the IP address. Gateway address: If required, enter an appropriate gateway address Notice! A new IP address, or a new subnet mask or gateway address, does not become valid until the decoder is restart   After entering all required addresses, it is necessary to restart the decoder: 3. Changes do not become effective until you click Save  in the toolbar. In the toolbar, click SAVE. 4. Confirm the restart. 5. After restart, the software is available for use under the new addresses ... View more

 Find attached the French version of this article!   The system logs are extremely useful for troubleshooting recurring or obscure problems, as they provide a record of all work performed on the system and may shed light on hard-to-spot interactions between seemingly unrelated symptoms. At some point, the Central Support Team may ask you to provide the logs of your Bosch IP camera and or Encoder. Think of diagnostics logs, config file, maintenance logs etc. This article explains you how and where you can get the logs of your camera.   Article requirements: Bosch camera PC Browser   Step-by-step guide   Open one browser and type the IP address of your camera Login using its credentials Diagnostics logs: Note: Diagnostics logs can only be found on Moving cameras Go to: Configuration > Service > Diagnostics Wait a few seconds until the logs are displayed and click on the Save button. The "diagnostics.txt" file will be downloaded: Example: Config file and the Maintenance logs These can be found in Configuration > Service > Maintenance Click both buttons named "Download". The Config file and the Maintenance Logs will be downloaded. Don't forget to provide the Central Technical Support team with the password for decrypting Configuration file; as-well provide the camera Service password.   Additional logs: Event logs: Under Configuration > Service > Logging you can find the Event logs. If the Central Technical Support team ask you to provide them with the event logs, please select "All" from "Number of displayed entries" and click on the Download log at the bottom of the page. Dashboard: Please pull this when the issue is present, or when all normal connections are active as we can see in here the precise amount of connections and the connection type. Click on the "Dashboard" tab, near Configuration and hit the Export button to download this information, as well provide a full screenshot of this page ... View more

  Causes   When login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com"   Solution   Configuration Manager v7.20.0067 supports network proxies, which for example allows you to connect to Remote Portal within the Bosch Network. Therefore, please change the Network Proxy to Auto-detect. Open Configuration Manager Go to Settings > Network > Under Network Proxy select Auto-detect option This option will eliminate this error message. Note: Make sure to always use the latest released version of Configuration Manager by downloading it from Download Store > Software > select Configuration Manager. ... View more

Question   What is the recommended AC cable for NPD-9501-E Midspan 95W 1 port outdoor?   Answer   Power cord  requirements : Recommended cable: North America - SJOW or SOOW standards Europe -  H07RN-F Rated to: 300 Volts (or better) Temp. Range: -40 to 65ºC (or better) Size: 16 - 18AWG 3C or 1.0 mm² - 1.5 mm² 3C Approved for indoor and outdoor use. Cable outer dimension Ø 3/16” – 3/8” or Ø 6.0 mm² – 10 mm² The 95 W midspan is a high-power PoH (Power Over HDBase T) device that provides data and power between an Ethernet switch and an IP camera. In the table below, an "X" identifies which midspans can supply power to which models of cameras: ... View more

  Question   Which .NET Framework version is required for Configuration Manager v7.30?   Answer   .NET Framework is the original implementation of .NET. It supports running websites, services, desktop apps, and more on Windows. The system requirements for Configuration Manager state .NET 4.7.2 as necessary to be installed. .NET 4.7.2 is considered an operating system component under responsibility of Microsoft. If you operate in an offline CCTV network environment, please make sure that you have the .NET Framework 4.7.2 downloaded with the Configuration Manager v7.30 installer. Otherwise, the message below might appear and if you don’t have internet access you will be not able to use CM v7.30 WARNING: Configuration Manager v7.30 installation package does not provide .NET Framework 4.7.2.   ⚠️ Configuration Manager v7.30 is not available anymore in Download Store. We strongly recommend using the latest version of Bosch software to get the full and most stable experience.   For other versions of Configuration Manager, please always check the System Requirements section from the Release Letter. Example - Configuration Manager v7.61:   ... View more