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This article steps through the process of enabling the "pin or card" function in Access Professional Edition   Step-by-step guide   Log onto the Configurator module for Access Professional. Click on the “settings” icon. Select the number of digits for the pin code. Can be between 4 and 8 digits. Next in Configurator, select the “card definition” icon. Double click on the (pin or card) option and click yes to activate it. There should be a green check mark next to it. Next select the “save” icon to save the changes.   Click on the “send configuration to LAC” icon. Select Okay to send the changes to the AMC controllers.   Log into the Personnel Management module for Access Professional.   Double click on the cardholder you wish to add a pin code to. Select the “Personnel Data” tab.   Navigated to “identification pin” and input your pin number and confirm it. Pin codes cannot contain sequences (ex 1,2,3,4) or palindromes (ex 0110). Repeat steps 8 and 9 for additional cardholders.   Select okay and test the pin code. ... View more

Question What does a repeating low tone, high tone, and 1 sec pause mean on the AEC v. 2? Answer This series of tones indicates that the CPU board is not communicating to an extension board over RS-232. Verify that the extension board connected to the RS-232 wire is powered up correctly and that the RS-232 wire is connected and wired properly. ... View more

Question   Why does the Access Easy Controller (AEC) version 2 say, "Door already in use" when trying to delete a reader board?   Answer   This message is displayed because the door is currently linked to other options in the software. Verify that the doors on the board you are trying to delete are not linked to any Criteria, Advance I/O, Access Level, or other areas of the configuration. Once all the links are removed, you will be able to delete the reader board from the configuration. ... View more

Question   Can the DIVAR Network 2000 send SNMP traps via Operator Client when the HDDs are full?   Answer   This is not possible. According to the Release Letter for V3.1.1 and V.3.2.0 - "SNMP- No traps are launched for HDD status changes and recording stops".   The HDD_STATUS_CHANGE is triggered when the status of the hard disk changes. The HDD can have the status: OK, BAD, ERROR, MISSING.  So basically, it gets triggered when the hard disk stops working or when it gets physically removed.   If you want to get a notification when the HDDs of the DVR are full, you can Use System alarm to send email → get the alarm Disk Full and configure your Divar to send e-Mail on this event. Useful: See chapters 7.2.7 SNMP and 7.4.4 System alarm from DIVAR_2000_3000_5000 Operation Manual ... View more

Possible causes and solution(s)   Causes   username Administrator is not available from the drop-down list, and any generated backdoor password will not work only one user (other than Administrator) is available in the drop-down list   Solution If the Administrator account has been removed and if there is no means of access the unit via another user, then this case requires the involvement of the repair desk.   1. You have to fill in the RMA form with the necessary contact details. Please make sure that the customer number is filled in correctly. You can find your customer number on every Bosch invoice in the right top corner. It should start with 820, 190, 119 or 200. If in doubt, you can contact your Bosch sales representative. 2. Material number of your product (e.g. F.01U.321.917) 3. Serial number of the faulty product 4. Return reason code: R04 - Lock Code/Password issue (password, lock, code, invalid, unlock) 5. Detailed description: The Administrator user was removed, and the password reset cannot be performed   Important: In case the unit was bought directly from Bosch, send the form to Central Technical Support Team so that they can afterwards send it towards the repair desk. Otherwise, if the unit was bought from distributor, please ask him to forward it directly to RMA Desk (see e-mail address in the RMA form).   Where and how should unlock codes be used to reset the DIVAR recorder password? What information is required when you request a password reset for your recorder? ... View more