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This Article describes how to upgrade to the latest Image Version on a DIVAR IP 6000/7000 R2 via USB Boot Medium The latest suitable Image for your DIVAR IP R2 Family Device can be obtained from Bosch Central Technical Support Team. Please provide the SN (serial number) from the DIVAR IP 6000/7000 R2 when contacting Bosch Central Technical Support Team.   Step-by-step guide 1. Create the USB Boot medium For this you need the ISO Image and an USB Medium Creator Tool like Rufus (https://rufus.ie) Create the USB Boot Medium like shown in the Picture (this can take up to 15 minutes) 2. Plug-in the USB to the DIVAR IP and start/ restart the Unit While starting, press F11 to go into the Boot device selection Screen From there select the USB Stick as boot device In the System Management Utility Screen select Option 2 System Recovery to update the OS 3. After this process restart the DIVAR IP, unplug the USB and start Windows normally The DIVAR IP might restart once due to first installation process Note: Please make sure you are NOT using Option 1 Initial Factory Default, because then you loose all the Data on the Storage Please note that the OS will be reinstalled from the Image, you might need to install Windows updates and other Software again ... View more

Question Perhaps you are here because you encounter a message like the one below and you cannot access your DIVAR IP 7000 R2 under proper conditions. "The instruction at 0x6566f31c referenced memory at 0x00000008. The memory could not be read." But what might be the cause?   Note: Please note that this example is related to the following system: DIVAR IP 7000 R2 ATI Firepro graphics processing unit (GPU)   Answer The message relates to NVIDIA drivers. A possible workaround could be to login as BVRAdmin and delete all NVIDIA related drivers and software from the unit. You should go to Control Panel > Add/ remove software and remove all NVIDIA related   Important: Please make sure that you have not upgraded the Image to 1.03 as this is a older DIP 7000 R2 with an ATI Firepro GPU instead of NVIDIA GPU. If so, check the following article, where you will find useful information about the DIVAR IP 7000R2 and DIVAR IP 6000R2 ISO image for recovery. ... View more

Stay up to date with all recommendations, guides, tips and tricks shared by experts on the Bosch Building Technologies Knowledge Base ! RSS (Really Simple Syndication) feed is a data format used for providing users with frequently updated content. Through the RSS option, you have constant news sources at your disposal, without having to spend time searching for them. It constantly monitors the site and informs you through an e-mail of any new articles published on the Knowledge Base.   This step-by-step guide shows you how to add the RSS feed to your Outlook email inbox. Step-by-step guide   In the following example you will find how to add RSS feed for VIDEO security category: Open Outlook and search for the RSS Feed folder > Right click on it >Click on "Add a New RSS Feed..." In Office 365, the folder name was changed: RSS Subscriptions Copy the following link in the new window that opens and click the Add button: https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-video Organize your Outlook mailbox and add the Security: Video articles folder to Favorites Here is the User interface of the feed reader:   Good to know: You can add RSS feed links for the other Security categories from Bosch Building Technologies Knowledge Base ! If you are interested in Intrusion, Access Control, Fire, Public Address , Conference and Discussion systems, follow the same steps as above, but change the link with the one that suits your interests. Security: Video https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-video Security: Intrusion https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-intrusion Security: Access Control https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-accesscontrol Fire https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-fire Installed Audio: Public Address https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-audiopublic Conference & Discussion https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-conference ... View more

Remote Portal is an useful tool where you can administrate, do remote configuration, remote viewing, remote maintenance and it has a very nice way of adding new features and services solution. It’s a simple way to connect a local camera to the Remote Portal and to the end user interface. This article describes step-by-step how you can configure the Remote Portal in order to access the Bosch camera from your tablet or mobile phone via Video Security App. Article requirements Bosch Configuration Manager Valid account on Bosch Remote Portal Camera PC Tablet/ mobile phone where Video Security Client (VSC) App is installed Step-by-step guide   Add camera into Remote Portal A. Connect camera to the Bosch Cloud In order to make sure that your camera can connect to the Bosch Cloud, please follow the steps below: Open Configuration Manager > My devices > login on your camera with its credentials Go to “Connectivity” tab, set Operation to "On", click "Save" and press on “Register” button Enter your Bosch Remote Portal credentials. If you have no account yet, go to remote.boschsecurity.com to create one Now, the camera is connected to the Remote Portal B. Organize your cameras in Remote Portal in Groups   Access Remote Portal and login with your Bosch Remote Portal credentials Select “Systems” tab. Your camera will be displayed here: Then, press " " button from the bottom right side > click New Group Name the group. You can add the contact person and the physical address where the camera is located > Save You will see that there is no connectivity displayed. This is because no camera was added for the new group. In order to assign the camera to the new group, press on the 3 dots button > press the “Move” button Type in the target group name > Save From this point, the camera is now belonging to the “customer B” group and the connectivity is green. C. Add a Customer user to the Remote Connect service It is important to add the Customer user to the Remote Connect service for every camera so that he is able to display these cameras on the Video Security App. Click on the Remote Connect service card > service details page opens Click on the " " button> click Add Customer Select the related user > click Save Now the Customer user can access the device D. View camera image via Video Security App In case you have not yet installed the app, you can find it in Download Area from Bosch Security website. Open the App Login with your credentials • Press on the 3 dots button from the top right corner of the App > Select Accounts > Add account > Complete your credentials > Add > You will be connected to the Bosch Remote Portal > Done Select the Group name. In this example “Customer B” Now, you have the possibility to watch it live. You can also go into recordings, to the PLAYBACK.  Note: The same workflow can be used to display a camera on the Windows App "Video Security Client".  If you are using your PC, you need to install Bosch Video Security Client for PC from here.   Useful: For more information, please refer also to the following YouTube video:    Webinar: Bosch Remote Portal Or you can register for available Live Webinars on our latest products, technologies, and solutions from here ... View more

There are more ways to connect a device to the Remote Portal: for example from the web browser or Configuration Manager. If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked. Step-by-step guide Make sure you are connected to the Internet 1. Acces https://ping.eu > select Ping and check the firewall blocks for: api.remote.boschsecurity.com:443 (Remote Portal endpoint) dm35.cbs.boschsecurity.com:42000 (Video Relay Europa) dm161.cbs.boschsecurity.com:42000 (Video Relay NA) dm261.cbs.boschsecurity.com:42000 (Video Relay APR) To ensure that the firewall is not blocked, you should receive the number of the packets transmitted. 2. Also, go to "Port check" and make sure that the following ports are not blocked: Ports used from the customer's site (camera connectivity) Port 42000 TCP Cloud Connector and Video Relay endpoints Port 80 TCP (HTTP) Certificate Revocation List CRL - http://36.mcg.escrypt.com/crl Port 443 TCP (HTTPS) api.remote.boschsecurity.com Port 123 UDP  Time server Ports used from client side (web client, App) Port 443 TCP (HTTPS) Port 42090 TCP If everything is fine, you should get the following message: In case some ports are not in "open" status, you can manually permit the access by opening a firewall port: Navigate to Control Panel, System and Security and Windows Firewall or press the Windows button and search for it Select Advanced settings Go to Inbound Rules and select New Rule Select "Port" and click Next Add the protocol (TCP or UDP) and the port number into the next window and click Next Select Allow the connection in the next window and hit Next. Select the network type as you see fit and click Next. Name the rule something meaningful and click Finish. ... View more