About Central_Support

Question   Can I change the default strike output of the AMC2 controller in the AMS software?   Answer   When adding doors in AMS, the software will by default, assign each door strike relay based on the first available unused output on the controller. Ex: Door 1 -output1/Door 2 - output2/Door 3 - output3,etc. You may want Door 2 to use output 3, 5 or other available output on the controller instead.   Below are the steps to accomplish this: In AMS in the "Devedit" section, select the entrance you want to change. Click on the "Terminals" tab. The output currently being used will typically be highlighted in bold. Double click on the "output signal" in bold and select "not assigned" in the drop down menu. The output signal for that entrance should now be blank.   Next select the desired unused output signal.   Double click the output signal desired and select "release door" in the drop down menu.   The desired output should now say "release door" in bold in the Output signal column. Click the save "disk icon" to save your changes.   **NOTE*** This process could also be used to change the door contact input signal or the request to exit input signal as well. ... View more

Question   What is the part number for a Security Escort USB dongle?   Answer   There are actually 3 different part numbers depending on what license you currently have or want to obtain. The first part number is SE2005. This is based on a 5000 subscriber license The second is SE2010. This is for a 10000 subscriber license. The last is the SE2050. This is for a 50000 subscriber license ... View more

When does the issue occurs: Note: issue is only present on cameras with WLAN option enabled   When you use the Flexidome 8000i or other future cameras with WLAN option enabled (default ON) in an IPv6 network environment (no IPv4 possible): the cameras will become unreachable to Ping and also not detectable when they are in a different VLAN The camera can only be reached when connected in the same VLAN/Switch as where the client PC is   Solution : Turn off the WLAN option:   ... View more

Knowledge Base of articles for Bosch’s Security and Safety Products and Services is an user friendly website where you can easily find an information you are looking for with 1 click away. For instance, you can search for articles that have been given a particular label. These labels are helping us to create simple and powerful classification and search tools so that you can quickly find an article that undoubtedly will help you find the answer or solution you are looking for.   How? You can see few examples below.   1.  Let’s suppose that you are only looking for articles related to Cloud Based Services. To find them all, you have to access the Security: Video section from community (Lithium) and a list of labels will be displayed on the right side of the page. Select the label named cloud_based_services from the list and all articles related to this label will show up Important: This option can be used for articles belonging to other different BUs, products or categories by selecting the label of interest to you       2. If you want to see articles belonging to one of the three categories below, you have to search them by the corresponding label: [How to] articles ➡ search “bt_how-to” label [FAQ] articles ➡ search “bt_faq” label [Troubleshooting] articles ➡ search “bt_tsg” label Note: If you know the label name, you can easily change it directly in the URL For example, change the “bt_how-to” to “bt_faq” and all articles belonging to the label you entered will show up.     3. There are labels belonging to one of the BUs listed below: Video ➡ “vs” label Intrusion ➡ “in” label Access Control ➡ “acs” label Public Address and Conference systems ➡ “com” label Fire ➡ “fir” label BIS ➡ “bis” label Note: Each label listed at point 3 belongs to his own BU particular section. See some examples:   VS:  https://community.boschsecurity.com/t5/Security-Video/tkb-p/bt_community-tkb-video/label-name/vs IN: https://community.boschsecurity.com/t5/Security-Intrusion/tkb-p/bt_community-tkb-intrusion/label-name/in ACS: https://community.boschsecurity.com/t5/Security-Access-Control/tkb-p/bt_community-tkb-accesscontrol/label-name/acs ... View more

When you open the BVMS Viewer Configuration Client version 11 or versions above for the first time, the following message is displayed: "The system is running in an unregistered mode. Please activate your license package"   Starting with BVMS 11.0 the license activation will be done via the Bosch Remote Portal.  For a proper use of BVMS Viewer version 11 or above, you need to activate the MBV-BVWR, which is FREE!  Follow the steps below and find out how you can license BVMS Viewer v.11.0  or above for free.   Step-by-step guide   1. Click on the OK button from the message above. 2. Click Add... to enter the Add license dialog.     3. Click on the Save... to save your SystemInfo to a file.   4. Click the Save button and a file with the SystemInfo will be created. Save the SystemInfo file on your computer. Note: If you do not have internet access on the computer where your BVMS application is installed, transfer the SystemInfo file to a computer with internet connection.   Activating the license 1. Browse https://remote.boschsecurity.com and login with your credentials. If you don't have an account create a new one. Fill in the required details on the form. Go to the Software Licensing tab in the Remote Portal toolbar > click Activate Demo License in the bottom right corner of the display.   2. The Activate Demo License window will appear. Upload the SystemInfo file that you saved earlier. Fill in the required information and click Activate   3.  After you successfully activate your license, you will see the following license dashboard in the Remote Portal. Click Download button to download the activation file and save it on your computer. Note: If your BVMS application is not installed on the same computer where your activation file is saved, transfer the activation file to the computer with the BVMS application.   4.  Upload the generated activation file. Go back to your BVMS Viewer Configuration Client application and click the Open button under STEP 5 to upload your activation file.   NOTE: Please note that might be situations when the "Open" button is not displayed, similar with the picture below:   This happens due to the display resolution you have. Please change the scale to 100% and resize the Display resolution for the "Open" Button to be displayed. 5. Select the lservrc_xxx... file downloaded from Bosch Remote Portal and click Open   After successfully uploading your activation file, the license status changes to “activated” and your license information will be displayed. Your system is now ready to be used.   Nice to know: If you want to double check the license activation status: Go to Tools > License Manager   A new window will pop-up and you will see the details of the BVMS Viewer 11 license:   ... View more